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Overall Customer Rating
9 Wordsworth Place
N/A miles from your postcode
Based on 154 reviews
First rate: professional, friendly & efficient service. Matt was very helpful throughout the whole process & we're very pleased with the result. Would definitely recommend without hesitation. (Reviewed June 2022)
Fantastic service and efficiency from the team at Vickery Water Softeners and delighted with the product they installed. Highly recommend. (Reviewed June 2022)
Excellent. (Reviewed May 2022)
We are very pleased with our new Water Softener. Matt and Lindsey gave faultless service right from the beginning. Lindsey kept us up to date with quote, timings and general admin. Matt's work quality and attention to detail are exceptional. We won't hesitate in recommending Vickery Water Softeners (Reviewed May 2022)
Matt removed the water softener in January 2022 as renovation work was about to start at
the property. The water softener was reinstalled in March 2022 in new location in kitchen once the renovation work was completed. Excellent service and communication throughout. Matt liaised with project manager to ensure that the re-installation went to plan (Reviewed May 2022)
I have used Vickery Water Softeners twice now and will use again (if we move house again of course!). Matt is professional and friendly and his work is of the highest standard. I cannot recommend highly enough. (Reviewed May 2022)
Completely happy with the installation and equipment fitted and the standard of service given. (Reviewed April 2022)
Level of service from first contact to installation has been superb. Quality of workmanship absolutely brilliant. Was not an easy task running in a new hard water supply but Matt achieved with great care. Had a water softener in our last house, but I must say so far very impressed with the Harvey water softener. This also didn't need an electrical supply, which is good as located in downstairs bathroom. Would I recommend Vickery 100%. Very pleased with installation. Already saving on soap etc and can feel the difference. (Reviewed April 2022)
Very professional. Matthew went above and beyond. Thank you sooo much. (Reviewed March 2022)
We are very pleased with the installation of our water softener..
The service we received was first class and carried out with the minimum of disruption on the day of installation. The installer Matt was friendly and courteous and provided really useful information for us to get the best out of our water softener.
We would recommend this service to anyone who is looking to install a water softener in to their home or business. (Reviewed March 2022)
Excellent service provided by vickery water softeners in every way. Good price and installation. Very polite and good time keeping. Clean and tidy. My wife and i are so pleased with the end result and would recommend this company who are specialists in their field. Matt and Lindsey are a pleasure to deal with. Many thanks again.
(Reviewed March 2022)
Matt installed our first softener in the previous house few years ago. We used Matt's services gain to reinstall when we moved house. Matt and Lyndsey are very professional and pleasant to work with. Matt always keeps to time whether it is installation or salt delivery. Tidies up after and ensures everything is trouble free. I would highly recommend. (Reviewed February 2022)
Very high quality of work, polite and tidy at all times. Would easily recommend to a friend. (Reviewed February 2022)
Really well explained before the work. Clear quote and options provided. Very neat install and very easy as a company to deal with (Reviewed February 2022)
Fantastic installation recently from Matt. I would highly recommend him for a water softener installation. He thought very carefully about the best type of installation for us, and his workmanship is impeccable. We are delighted with the results of the water softener and would recommend getting one. It has only been installed for one week and we are already noticing a dramatic difference. (Reviewed February 2022)
Brilliant service from start to finish - extremely nice people to deal with and an exceptional installation - really tidy.
Not the cheapest quote we received but without doubt the best decision we made. We would have no hesitation in recommending Matt and Lindsay at Vickery Water Softeners (Reviewed February 2022)
excellent service. Very courteous. clean and tidy. really lovely chap (Reviewed January 2022)
We are very pleased with the work that Matt completed and are already seeing the benefits of softer water. From start to finish Vickery have been a pleasure to deal with being both friendly and professional and we would recommend them highly. (Reviewed January 2022)
Excellent service from Matt and Lindsey from start to finish, we were recommended to contact Matt by friends,. A very professional job and we are really happy with our water softener. Definitely recommend Vickery Water Softeners. (Reviewed January 2022)
This is the second service we have received from Matt and have no hesitation in recommending him. His before and after sales service is excellent alongside always completing the job efficiently and effectively.
It's so refreshing to find this quality of both workmanship, reliability and on going support. (Reviewed December 2021)
Matt managed to fit the water softener in the only available space, despite some challenges! He was always upbeat and cheerful and kept us informed at all stages of the fit. (Reviewed December 2021)
From first contact to final installation Matt was very professional. He gave a very good discription of the operation of the softner and installation process. On the day of installation he arrived when stated and got to work in a tidy and efficient way. Very happy with the way the unit has been installed. (Reviewed December 2021)
Excellent service. At initial visit Matt took time to explain all aspects of water softeners to us and provided a fixed price quote with no pressure to buy . When we were ready Matt carried out the work to our complete satisfaction. We were kept informed at all times and are really happy with the end result. Matt even installed a warm water outside tap for our muddy pup ! We paid exactly what we'd been quoted with no hidden surprises and wouldn't hesitate to recommend Vickery Water Softeners to our family and friends . Thank you Matt and Lindsey . (Reviewed November 2021)
The installation was done efficiently and cheerfully. Owing to the layout of our house, the routing of the drinking water pipe was complicated. Matthew said he enjoyed the challenge and we are very happy with the solution. (Reviewed October 2021)
We have been wanting to install a water softer for a while, Matt from Vickery Water Softeners completed a survey, provided us with a couple of options and quotes with all the information. The work was booked in and competed on time to a high standard with no hidden extras, and the price was competitive. A great service from a local trades team. I would recommend Vickery Water Softeners to friends and family. Thanks. (Reviewed October 2021)
Vickery Water Softeners installed a water softener in my home. I am very pleased with the product and the installation service that Matt and Lyndsey provided. I would highly recommend them. (Reviewed October 2021)
What amazing service. Matt arrived on time, worked efficiently and cleanly, and has a vast experience meaning that he has future proofed the installation. He has fitted a branch pipe before the softener in case we don't like the taste of softened water (to go to the kitchen tap) and has also bypassed the outside tap so we don't waste the salt when watering the garden.
Excellent service and thoroughly recommended. (Reviewed October 2021)
Second time we've used the firm and again very happy with the service and value for money. Would definitely recommend to anyone needing a water softener - new install as in previous house or replacement as current home. (Reviewed September 2021)
Excellent service - work was completed to a very high standard.
Happy to recommend (Reviewed September 2021)
Matt went above and beyond for us. He changed our pipe configuration under the sink so it was much neater and properly attached. He also changed our plug hole as the version we had was too deep and didn't give the room we needed under the sink. He's friendly and professional and very neat and tidy. I would highly recommend (Reviewed August 2021)
Friendly, efficient service - highly recommended (Reviewed August 2021)
Superb work from Matt of Vickery Water Softeners to supply and fit my new Harvey's Minimax softener. Excellent neat and tidy fully soldered plumbing and pipe work underneath my kitchen sink.
I definitely recommend them.
(Reviewed August 2021)
Great service, and very tidy, no issues here (Reviewed August 2021)
Excellent communication throughout and even managed to get the work completed ahead of the originally planned date.
Prompt and efficient installation and explained everything very clearly.
One month on, the water softener is doing everything is was promised to and we are very happy with the work that was carried out. The discounted offer on a years supply of the block salt was a nice bonus to receive with the installation of the softener.. (Reviewed August 2021)
Excellent workmanship, above and beyond expectations. Matt was very pleasant, knowledgeable and efficient. (Reviewed July 2021)
A great job from start to finish. Brilliant advice, sales support, admin, installation and great aftercare. Would thoroughly recommend. (Reviewed July 2021)
Matt was extremely helpful, knowledgeable and professional from day of quotation to day of completion.
He has done a fantastic job fitting our new softener, it is so neat and compact, it looks great.
He was very tidy too, cleaned up after himself and followed all covid guidelines as well.
Thoroughly pleased with the product, and Vickery Water softeners. Quick to respond, reliable, and trustworthy, can't ask for more than that! (Reviewed July 2021)
I telephoned this company to ask about water softeners, how they worked, what benefits they were to a household, what manufacturers they used and the cost. I received all off the information I required without any hard sales tactics. A home visit was arranged. The person who came was also the fitting engineer who was prompt and friendly. He gave his expert opinion and, once again, there were no hard sales tactics used. As a result of his manner I ordered one. I got the estimate and the following morning received a call from his office to arrange a date for the installation. He arrived on time and the fitting was carried out in very professional manner. His work was tidy and clean. Excellent service from start to finish. (Reviewed June 2021)
From the minute we spoke about coming to the house for a quote, Vickery Water Softeners were friendly, knowledgeable and extremely helpful. On installation day, Mark arrived on time, kept the work area clean and was very respectful of our home. He was very professional and completed the job sooner than I expected. Once installed, he took me through the workings of the softener and even set it up so I could use an app on my phone to see when salt was required. Communications about the job were excellent and they were quick to respond to any query. Excellent work! (Reviewed June 2021)
Very helpful family business (Reviewed June 2021)
Excellent (Reviewed June 2021)
Matt and Lindsey made the whole process of having a water softener installed stress free and pleasant. Communication throughout was excellent, and they are both an absolute pleasure to do business with. I had my reservations about having a water softener installed for the first time; would the family complain about the taste, would the dog point blank refuse to drink the treated water, but having had one for the first week, I now wish I'd done it a lot earlier. Thank you Lindsey and Matt for the excellent service you provided. (Reviewed May 2021)
Excellent service & installation. Very pleased. (Reviewed May 2021)
Super company from the initial contact and pre visit, throughout the installation and into the final billing. Both Matt and Lindsey have been professional, pleasant and helpful. Matt was very keen that the plumbing in my kitchen should be correct to enable the softener to be correctly fitted and he solved hurdles presented along the way from bad plumbing installed historically. Clean, efficient and covid compliant. Many thanks for a great job! (Reviewed April 2021)
Excellent level of work. Explained everything to the utmost detail. Was very careful in keeping the installation tidy & cleaned up well afterwards. Recommended. (Reviewed April 2021)
Matt Vickery is an outstanding professional. I have used his services to install water softeners in two properties and he has been consistently helpful, courteous, on-time and carries out the highest quality of work. I have no hesitation in recommending him. (Reviewed March 2021)
Excellent service from start to finish. Punctual and informative during quotation process. Respectful of maintaining social distancing and handwashing. Professional attitude and workmanship - left area very tidy and re-installed shelving unit to high standard. Thank you very much Matt and Lindsey - recommended 100% (Reviewed March 2021)
The single biggest positive of using Vickery Water Softeners was/is the communication. Clear concise messaging/quoting, and agreed visit date/times for estimates and the work.
I was never in any doubt that they would turn up, the actual work was exactly as specified and quoted - very tidy, very polite (and a clear understanding of how to behave in someone elses home - (especially during Lockdown) all in all i'd be happy to recommend the services to anyone. (Reviewed March 2021)
Everything was configured to suit our needs under the sink and completed so neatly, a perfect fit and all left so clean and tidy. Thank you Matt - Excellent installation, very neat and professional. (Reviewed March 2021)
Excellent level of service would definitely use again (but hopefully the new water softener will last many years before needing a replacement!). (Reviewed March 2021)
Exemplary. (Reviewed February 2021)
New Harvey Water Softener installed to replace an old unit.Excellent service throughout, from my initial enquiry to installation. Lindsey took time to explain the various types and attributes of the softeners and was happy to quote a price. Matt called to explain the process and answer any further questions, despite their heavy schedule Matt was happy to complete the install at short notice on a weekend including new valves to the existing set up to increase the efficiency of the softener. Clean, tidy and thoroughly professional throughout, Matt provided a thorough explanation of how the softener worked. Thoroughly recommend Vickery Water Softeners.
(Reviewed February 2021)
Excellent customer service from start to finish. Kept me updated throughout the process. Their work was neat and and they left my home clean and tidy.
Really happy with their work and would definitely recommend to a friend. (Reviewed February 2021)
Top service right from initial survey, ongoing communication end to end, scheduling of work, completion of work and value for money.
(Reviewed January 2021)
Excellent from quote to completion. (Reviewed January 2021)
Not only did Matt Vickery install the water softer, he reconfigured the complete plumbing pipework under the sink unit to create more room. I was very impressed with the overall finished quality job. Highly recommend. (Reviewed January 2021)
We had a water softener and drinking tap fitted with great service by Matt very knowledgeable, clean and tidy and would recommend him to anyone who wanted advice about softeners. (Reviewed January 2021)
GREAT SERVICE, FROM A VERY PROFESSIONAL FAMILY TEAM, THANK YOU. (Reviewed December 2020)
Exemplary service from 1st quotation through to installation. Very tidy and professional family business. I would highly recommend to anybody (Reviewed December 2020)
Excellent fitting of water softener. Took a day, had to be installed in the under sink cupboard on the kitchen floor. Installed tidily and silicone in nicely. All pipework removed, reorganised and reinstalled in the best places possible to give us some storage. Had option of buying additional salt on the day so it will be a while before we run out. Very happy with it. We saw the results the next day. No more hard water ruining everything it touches and now the fixtures in our brand new build house will stay shiny for years. (Reviewed December 2020)
Honest advice, excellent service. I was sent a reminder about the appointment and allowed to change dates with no issue. Very punctual clean and tidy. Impressed by the fact the accompanying "apprentice" was in fact a qualified heating engineer. (Reviewed November 2020)
I was impressed with the diligence, professionalism, and politeness of Vickery Water Softeners. My water softener installation was slightly complicated by the location of the mains stopcock and the layout of water pipes. Matt Vickery assessed the situation, discussed options with me, and then completed the agreed work to a high standard. I now have soft water throughout my home and, given my experience, have no hesitation in recommending Vickery Water Softeners. (Reviewed November 2020)
Very very helpful and informative. Nothing was too much trouble and he was happy to work around our building schedule. Excellent tidy job. Would feel confident to recommend him to anyone. (Reviewed November 2020)
Excellent package from quotation and product knowledge to installation and commissioning. (Reviewed October 2020)
Works undertaken as agreed. (Reviewed October 2020)
Helpful, knowledgeable and listened to requirement then provided installation options (softener system bypassed my kitchen cold water tap). Day of installation was painless. Would defo recommend. (Reviewed October 2020)
Excellent, arrived on time, neat tidy work, new water softener supplied and installed. Works perfectly.
Good coronavirus precautions (Reviewed October 2020)
We are delighted with our water softener and are really feeling the benefits of it. The workmanship was fantastic. The softener is neatly stored away and pipe work is very tidy.
We received a professional service throughout the process from initial quotation to completion of the work. We would wholeheartedly recommend Vickery's water softeners. (Reviewed September 2020)
Fantastic work carried out, accurate quote followed by arrival on time. Kept the area extremely clean throughout the day and gave full operating instructions at the end. We would recommend Matt to anyone. (Reviewed September 2020)
Very friendly and efficient service. Neat and tidy and also tidied up the existing pipe work under the sink. Seeing the benefits immediately. Would highly recommend Matt. (Reviewed September 2020)
The work was carried out in a professional and tidy manner, and the kitchen was left in a clean and tidy condition. (Reviewed August 2020)
I cannot fault this little company, From their initial survey both the admin and the work were of the highest standard. I was particularly impress by the level of cleanliness maintained throughout the installation of the softener. (Reviewed August 2020)
Excellent (Reviewed August 2020)
Superb service from start to finish especially in COVID times.
Quote was given by sending a couple of photos and measurements. Distancing whilst installing.
Friendly and very professional. Had to replumb under the sink (new build house). Better and beater plumbing left. Good quality parts used. Nothing flimsy like the originals. You wouldn't have noticed they had been here as everything was spotless when they left.
Would highly recommend. (Reviewed August 2020)
Recommended the fitting of a replacement water softener to replace malfunctioning existing one. Work carried out to a high order. (Reviewed July 2020)
An excellent job from start to finish. Neat and tidy work, well carried out in a timely fashion. The Installer was polite professional and a highly competent plumber. We could not fault him (Reviewed July 2020)
Professional work from quote to completion. (Reviewed June 2020)
Excellent service from quoting to actual installation. Kept up to date with what he was doing and why. Answered my many many questions without hesitation. I would highly recommend. (Reviewed June 2020)
Excellent fixed price installation with minimal dissruption, clean and tidy work. (Reviewed June 2020)
happy days (Reviewed June 2020)
Top quality job. Very happy with the service. Friendly and knowledgable. Recommend. (Reviewed June 2020)
Amazing! Mr Vickery arrived punctually to install a replacement water softener system and proceeded to clean and sanitise the working area . He was very efficient and had the job finished in a couple of hours and then sanitised the area again. He went to great lengths to ensure that we understood the workings of the system and that we were happy with the installation. He is extremely knowledgable about all matters to do with his trade and was quite prepared to spend the time to make sure we knew everything we needed to know (plus quite a lot more besides!). We would recommend him to anyone who wanted an excellent job done at a fair price and will continue to use his company for future supplies of salt for the softener. Extremely satisfied customer! (Reviewed June 2020)
Excellent service from consultation to after sales. Installation of water softener very neat and tidy. Matt is very knowledgeable and can offer advice where needed. So pleased with the finished result. I have no hesitation in recommending Matt who was polite and friendly throughout. (Reviewed May 2020)
Very happy with the water softener installed by Matt. I would definitely recommend Vickery Water Softeners. (Reviewed May 2020)
Excellent service and quality product. Matt is very helpful from initial enquiry stage through to fitting. Highly recommend him. (Reviewed May 2020)
Excellent service, first class work carried out, would recommend their softeners as they make a massive difference. (Reviewed May 2020)
An extremely friendly and efficient service from quotation through to installation.
Matt was happy to spend time to find best position to install, explained process from start to finish.
Would recommend. (Reviewed May 2020)
Matt and Lindsey were professional and helpful from the first enquiry to the installation. (Reviewed March 2020)
Matt is friendly, courteous and extremely knowledgeable about his products, giving clear information and instructions about its use. In addition to fitting the water softener, Matt also sorted out the messy pipework under the kitchen sink, making everything easier to access. (Reviewed February 2020)
Excellent from start to finish. Good communication, neat and tidy work, very pleased. (Reviewed February 2020)
The service I received was excellent from start to finish. (Reviewed January 2020)
Excellent from start to finish. Good explanation of options, work completed on time, no mess, good value. (Reviewed January 2020)
Excellent. Kept us informed as he worked. Gave clear instructions on use. (Reviewed January 2020)
Very neat, efficient work. (Reviewed January 2020)
Friendly, polite, professional. (Reviewed December 2019)
Excellent service all round (Reviewed December 2019)
Excellent throughout. (Reviewed December 2019)
Excellent, Matt was great from the first meeting to completion. (Reviewed November 2019)
It was excellent. Very clean. Punctual. Workman explained each thing he was going to do and showed how it operated. (Reviewed November 2019)
At the time of quote, Matt laid out all the options of what type of water softener was suitable for our house in an unbiased & professional manner & this professionalism continued all the way through the install. (Reviewed October 2019)
Excellent service. Matt was very professional, Very tidy, Really pleased with softener. (Reviewed October 2019)
Very good service (Reviewed October 2019)
Prompt, efficient, polite, text reminder sent prior to installation. Tried to fix problem present before softener was fitted. Very pleased with service. (Reviewed October 2019)
Excellent. Pre-sales consultation & workmanship very good indeed. (Reviewed September 2019)
Excellent - worked out all solutions needed and dealt with extremely efficiently. (Reviewed September 2019)
First class (Reviewed August 2019)
Excellent, no hard sell of machines, good communication. Arrived when agreed, got on with work - result! (Reviewed August 2019)
Polite, friendly, reliable, did what they said they would do. Neat & tidy throughout. Everything was explained to us clearly. (Reviewed July 2019)
Excellent service from initial assessment to completion of work. Very polite, tidy and efficient. No hesitation recommending to others. (Reviewed July 2019)
The best you could have hoped for. (Reviewed July 2019)
Excellent work from Matt. Resolved an ongoing problem with our water pressure and we are very pleased with the new Ecowater unit that he recommended. Matt left the area tidy and we are very impressed with the installation. Would highly recommend this company.
(Reviewed June 2019)
Everything from the first consultation to installation was first rate, giving us total confidence in product and engineer's work. (Reviewed June 2019)
Excellent service from the initial visit to the final installation. (Reviewed May 2019)
Very good service indeed from Matt. Clean, polite, quick and very professional. (Reviewed May 2019)
Excellent service, advice and installation of replacement softener. Pipework tidied and all brought up to standard. Professional, tidy and courteous. Thoroughly recommend. (Reviewed May 2019)
Matt has a very professional approach. He communicates well on all aspects of the job. We highly recommend this friendly and efficient company (Reviewed May 2019)
Service was excellent. Completed in time, on budget and received exactly what was agreed. (Reviewed May 2019)
A great company where their values shine in the service they provide. A pleasure from start to finish. I would not hesitate to recommend. (Reviewed May 2019)
Excellent installation and very knowledgeable engineer. (Reviewed May 2019)
Very professional and courteous service. Very pleased with product & service (Reviewed April 2019)
Excellent. Great customer service. Great professional service. Neat, tidy, polite. Good price. (Reviewed March 2019)
Professional and friendly. (Reviewed March 2019)
Excellent service - tidy, timely, not pushy. (Reviewed March 2019)
Really excellent service, advice and installation from start to finish, including changes to existing complicated plumbing. Thoroughly recommended. (Reviewed February 2019)
Excellent service, lovely neat and tidy job with no mess left afterwards. Would not hesitate to recommend. (Reviewed February 2019)
Excellent. (Reviewed January 2019)
Excellent service. Matt was very helpful in that he did a bit extra to sort out the mess that was the previous pipework and I now have a clean and tidy installation. A very pleasant and helpful person. Absolutely no hesitation in recommending him. (Reviewed December 2018)
Excellent work and service. (Reviewed December 2018)
Excellent standard of work, very professional & would recommend in the future. A++ (Reviewed December 2018)
Very impressed with quality of workmanship from Matt Vickery. Took care & pride in his work. Happy to recommend him. (Reviewed December 2018)
Top service, definitely 10/10 (Reviewed November 2018)
Very clean & efficient. Job completed to our full satisfaction. (Reviewed November 2018)
Matt is a very professional contractor who goes that extra bit to please. (Reviewed November 2018)
Excellent Service. Polite, professional, friendly. (Reviewed October 2018)
Excellent service, couldn't fault. (Reviewed October 2018)
Excellent prompt friendly service (Reviewed October 2018)
Fantastic service from start to finish . I would recommend Mat to everyone. He is a gem. (Reviewed October 2018)
Prompt, professional, clean and friendly service with an eye to detail. Matt was prepared to go the extra mile to ensure everything was as I wanted it to be. (Reviewed October 2018)
Excellent from first enquiry to fitting of Water Softener system. (Reviewed August 2018)
Very good. (Reviewed August 2018)
The work was completed in a professional and courteous manner. (Reviewed July 2018)
Excellent service, efficient, friendly and everything explained. (Reviewed July 2018)
Excellent, clean friendly service. (Reviewed July 2018)
Good explanation of product and options. (Reviewed July 2018)
Great from start to finish. Good communication, came and did a quote in the evening to fit around our needs then installed our water softener quickly. The position of the softener was a bit more difficult that usual but the work was carried out efficiently, with everything left tidy at the end. Many thanks, great job. (Reviewed July 2018)
Excellent service, very pleasant and good time keeping. (Reviewed June 2018)
Good service, explained how water softener works, left to work in house alone no problems. Would highly recommend. (Reviewed June 2018)
Matt was a pleasure to deal with from start to finish. Passionate about what he does, all work was completed on time, efficiently and to a very high standard. (Reviewed June 2018)