Accessibility statement for

The statement covers the website. It does not cover information about Buy With Confidence or its members held on third party websites, including the websites of the local authorities involved in the scheme (which should be covered by their own accessibility statements)

This website is run by Devon County Council on behalf of the Buy With Confidence Partnership. We want as many people as possible to be able to use this website. For example, that means you should be able to:

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in [number] days.

If you cannot view the maps on Buy With Confidence business members' profiles call or email us for further information.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the Buy With Concidence Operations Group by email at or by post at the following address: Buy With Confidence, c/o Trading Standards, County Hall, Topsham Road, Exeter, EX2 4QD.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

[Note: if your organisation is based in Northern Ireland, refer users who want to complain to the Equalities Commission for Northern Ireland (ECNI) instead of the EASS and EHRC.]

Contacting us by phone

We are contactable by phone on 01392 383430. If you would like to speak to us using a a text relay service for people who are D/deaf, hearing impaired or have a speech impediment, we are happy to arrange this if you first contact us via email at

It is not normally possible to visit us in person at our offices.

Technical information about this website’s accessibility

The Buy With Confidence Partnership is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Disproportionate burden

Some images on individual Buy With Confidence member profiles do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content).

Some of our interactive forms are difficult to navigate using a keyboard.

Both our forms and the Buy With Confidence member profile were built by third party developers.

We’ve assessed the cost of fixing the issues with alt text on Buy With Confidence member profiles, as well as improving the accessibility of online forms. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in six months [March 2021].

Preparation of this accessibility statement

This statement was prepared on September 22nd, 2020. It was last reviewed on September 22nd, 2020.

This website was last tested on September 22nd, 2020. The test was carried out by the Buy With Confidence National Operations Group.

We used this the following approach to deciding on a sample of pages to test, by analysing which were the most viewed pages, as well as a random sampling of other pages (for example, the thousands of Buy With Confidence member profiles on the site all follow the same format and pattern and so only a small proportion of these were tested). These pages were then passed through an accessibility checker to highlight any areas of concerns. These issues were then addressed across the site and the pages rechecked before this statement was published.