Went into the Lawn branch today. Excellent service from happy friendly staff. I have been using this company for a number of years and have never had any problems. (Reviewed January 2020)

I've been a customer of the puffin hut for almost 5 years, the quality of the products and the customer service has always been fantastic, all the staff are very helpful and have an excellent knowledge of the market, they are always happy to go out of there way to help with user problems and will always advise on the most suitable equipment for your needs. They don't just go for the big ticket sales, they are a fantastic team of professionals and I wish them many more years of success. (Reviewed March 2019)

The products I buy from puffin hut (hangsen vapour juice, coils and batteries) are available on line at a slightly lower price. However in my experience, the quality, service, and convenience of purchasing their products
make it worth my custom.
All the puffin hut shops I have been to are presented very nicely and are well organised.
Staff have always been polite and listened to my requirements, which is brilliant as the 'vaping' experience is something that can differ depending on the product and it is important to get what suits you. (Reviewed March 2019)

Overall I can highly recommend the Puffin Hut, all of the staff take pride in their products and offer an exceptionally high standard of customer service and support.
(Reviewed March 2019)

I have shopped around other stores and online for my vaping needs and have found so much rubbish, even products that may have been fake but looked very real. A friend of mine who also uses this store suggested I try the Puffin Hut and to be totally honest I don't go anywhere else now as the staff are always friendly and very helpful. Also although they do have a website I have used it to look up what's new but have not made a purchase from it as I do prefer to visit the store as it has such a great atmosphere.
(Reviewed March 2019)

I find all the staff to be very knowledgeable, always friendly and polite
(Reviewed March 2019)

The staff are fantastic, extremely knowledgeable and it's always a pleasure to pop in to the shop.
(Reviewed March 2019)

The staff at Puffin Hut always give a warm and friendly welcome and their product knowledge is fantastic.
(Reviewed March 2019)

I have been a Puffin Hut Customer for a number of years and have visited all of their stores on countless occasions. The staff in each store have never failed to be friendly and above all informative, always willing to aid me in my purchases and to provide their own personal experiences with their products. The rewards scheme they operate across their stores is one of the most generous I've encountered, it's clear they value loyal customers and are always on hand to help be it a customers first or returning visit to the store. The Puffin Hut has quickly cemented themselves as my 'go to' stores for Vaping goods, their reliability and competitive prices as well as their vast range on offer are a credit not only to the store but also the friendly helpful staff. (Reviewed March 2019)

I have used Puffin Hut since I started vaping 3 years ago and have no complaints at all. Every member of staff is polite and helpful and all appear to have an in depth knowledge which is most useful.
(Reviewed March 2019)

There is an in-depth knowledge of products being sold and an effort is always made to interact with the customer in general rather than just a selling front.
(Reviewed March 2019)

Excellent service. Staff go above and beyond for what I need. Always helpful, polite and their knowledge of their products is excellent as well. Would highly recommend Puffin Hut to anyone.
(Reviewed March 2019)

The thing that puts the Puffin Hut above the others is their customer service. I have changed my vapes a few times and they have taken the time to explain every detail on how to get the best vaping experience.
(Reviewed March 2019)

The quality of the goods are top class. The knowledge the sales assistants have is extremely high. If ever I had a problem they could either help me over the phone or if I was in the shop would be very patient at explaining things. The products are quite expensive but you definitely get what you pay for.
(Reviewed March 2019)

I've never had a problem with anything and I've been regularly shopping here for a long time. The staff are so friendly and helpful and when I've been looking for new equipment, they have shown me a range of goods and been really knowledgeable. Nothing is too much trouble for them. If I want to try 5 different liquids it isn't a problem. You can find some things cheaper from websites but for me having the personal contact and confidence in the staff makes it a much more preferable option.
(Reviewed March 2019)