Horrendous. We brought a through floor lift from Stannah in 2018. Unbeknown to us at the time, they sourced the lift from Terry's Lifts in Cheshire, and have used that as an excuse as to why they can't fix it/get parts in a timely fashion every time it goes wrong and boy does it go wrong. We have lost count of the times it has broken down. The service level is atrocious. In fact, they won't even quote a SLA on their 'Five Star Service Contract'. Instead state "we will do everything we reasonably can to deal with it as quickly as possible". My husband has been stuck upstairs, due to a broken lift with a fault they've already fixed, for 4 days so far, still with no idea when an engineer is coming. They have no regard for the disabled using their products. I wouldn't treat my dog as badly.

Response from Stannah:
We are deeply sorry to hear of the difficulties you and your husband have been experiencing with the homelift and completely agree that it is not the level of service we should be providing. We know how much our customers rely on our products to help them keep moving safely between floors and we continue to work closely with Terry Lifts to find a solution as quickly as possible for your specific issues.

We recognise that we have failed to live up to the expectations of our brand and are regretful of the inconvenience that this has caused you and your husband. Please be assured that we will continue to do all we can to resolve your issues. If there is anything more we can do to support or assist in any way, please don't hesitate to raise further concerns with our head office by emailing customersupport@stannah.co.uk

Best regards
Marcia - Stannah UK
(Reviewed October 2021)

Excellent. (Reviewed October 2018)

Excellent work from initial contact to installation. (Reviewed October 2018)

Very good, excellent. (Reviewed September 2018)

Very, very pleased could find no fault in start to finish. (Reviewed September 2018)

Excellent - sub contractors efficient, punctual and tidy. (Reviewed September 2018)

We received excellent service, nothing was too much trouble. Very clean and tidy we are very pleased with the lift. Highly recommended. (Reviewed August 2018)

The rep called us and explained everything to us. We purchased on that day and within 1 week the lift was installed. Excellent service thank you. (Reviewed August 2018)

Excellent very quick install and explanation on how tom use. (Reviewed July 2018)

They were very proffesional also there was no mess left behind, they cleaned up after they finished. (Reviewed October 2014)

Very professional, very clean. Turned up on time. Very polite & educated me on the stair lift they installed. Thank you. (Reviewed October 2014)

Very Good (Reviewed October 2014)

A made to measure curved stair lift professionally installed by polite and caring engineers. Non-pressurised sales team and excellent customer service. People not machines !! (Reviewed October 2014)

Good helpful salesman. Efficient installation. Slight fault developed after a few days, a phone call got it righted in a few hours by the service department. Stairlift is a great help and works well. (Reviewed October 2014)

Stannah stairlift installed at very short notice and at the promised time. Work completed with minimum disruption all to my satisfaction. (Reviewed October 2014)

The service was very good. (Reviewed October 2014)

Excellent - quick, reliable & reassuring. (Reviewed October 2014)

Good. (Reviewed October 2014)

We had to call the service department the day after installation to rectify work incorrectly carried out. (Reviewed October 2014)

Clean, unobtrusive work. Polite and informative. Stairlift works well. And simple to use. (Reviewed October 2014)

Very good we were pleased with everything. (Reviewed October 2014)

We chose Stannah mainly because of the integrity of the salesman in sharp contrast to another company who saw themselves as a rival. The statements made to us provided correct, we were almost 100% satisfied and glad of our choice up to and including installation. (Reviewed October 2014)

Very efficient. Very polite & clean workers. Made sure to explain the use. (Reviewed October 2014)

The stairlift arrived at the given time, and was installed with no problems. Very pleased with service so far. Hope the yearly servicing intervals maintain the service. (Reviewed October 2014)

A Stannah stairlift was installed recently and I have been extremely pleased with it. (Reviewed October 2014)

Excellent, the fitters removed the old stair lift. They even helped my wife take up the old stair carpet. (Reviewed October 2014)

Good, efficient, friendly and helpful. (Reviewed October 2014)

Very quick + efficient istallation of stairlift when my husband was discharged from hospital. Very impressed!!! (Reviewed October 2014)

Excellent product & first class service. Extremely happy with everything. (Reviewed October 2014)

Excellent from initial call through to installation! (Reviewed October 2014)

Good but delay in promised installation date. (Reviewed October 2014)

Our Stannah experience left nothing to be desired, they were professional, friendly and considerate throughout. We have an essential mobility aid that has been problem free. So pleased we chose Stannah. (Reviewed October 2014)

Good. (Reviewed October 2014)

No complaints. (Reviewed October 2014)

Excellent (Reviewed October 2014)

Pleasant & efficient. (Reviewed October 2014)

First class (Reviewed October 2014)

Efficient, polite and very satisfactory. (Reviewed October 2014)

Very courteous and efficient workforce. (Reviewed October 2014)

Excellent service all round (Reviewed October 2014)

I found Stannah very helpful and friendly at all stages from choosing the right stairlift to installing. I can honestly say I wouldn\'t be without it now. (Reviewed October 2014)

Excellent service from start to finish. Making life easier. (Reviewed October 2014)

Representative called quickly. Communications were good. Lift fitted within 10 days. (Reviewed October 2014)