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023 8069 3233
Unit 1A Vicarage Farm Business Park
N/A miles from your postcode
Bottled Gas & Equipment, Heating - Oil Fired Boilers / Installation & Domestic Fuels, Heating Engineer, Heating Services, Plumbers / Plumbing, Renewable Energy Services/Installations
Based on 113 reviews
Boiler not working (week before Christmas) so called LW Gas and Lee Ward came out during his lunch break and did a temporary fix. Lee sent a very competitive quote the same day to replace our ancient system. Lee advised against a couple of things I requested but suggested others, for which I am very grateful. The team sent out were very friendly and highly efficient. They also ordered a replacement radiator for an existing faulty one and installed it the next day. The team (Mark, Lewis and Mitch) were efficient and very friendly, explaining things and happy to answer all my annoying questions. They completed on time and left everything clean and tidy. A week after they left, an older radiator sprung a rust leak and Mark came out again to fit a new one. I would highly recommend LW Gas (Reviewed April 2021)
Initially was told they could do the job. I need a boiler flue reattached o the wall. Without doing a site visit I was told the boiler would probably need replacing which would not have been necessary according to the boiler specialist.. When I said this could not be done, suddenly the job was of no interest
LW Gas Ltd's response:
The customer called L W Gas Ltd regarding fixing the flue that had been damaged by her builder, she emailed us photos of the flue which was held up by a screw and was considered dangerous, the aged Oil Boiler is over 30 years old and not something that L W Gas wanted to get involved with as we were concerned that this would escalate to more problems and end up being an L W Gas fault, also the builder was paying for the repairs and we didn't want to get involved with a third party, all advise was given over the phone and no site visit was arranged.
With regards to a suggestion of a new oil boiler being required this was purely down to the availability of parts as it is very aged and the fact that it is an 1989 oil boiler that is inefficient and detrimental to the environment, at L W Gas we pride ourselves on giving honest and professional advice unfortunately this time the customer took offence to the honest advice that was given, we can only apologies for any upset this may have caused .
(Reviewed March 2021)
Very pleasant initial communication with the office staff. Their engineer, Greg, arrived promptly and carried out the work in an efficient, professional and friendly manner. I was charged fairly and had the option of paying by card, which can be very convenient. All documents were sent over electronically. When my wife returned home, she had one word to say about the finished result, "Wow!" (Reviewed January 2020)
Everything was carried out in a professional manner and very tidy.
Very pleased with the work that was carried out. (Reviewed October 2018)
Brilliant from beginning to end. (Reviewed August 2018)
Excellent service from Greg and his apprentice, Alex. After carrying out diagnostics over the phone, they arrived promptly with spare parts on board. They replaced toilet siphon in downstairs WC. Also replaced float valve with new fluid master valve upstairs WC. Clean, tidy, efficient and the price was right. (Reviewed July 2018)
I was impressed by the professional service I received from this company.
Very efficient from my first telephone contact to completion of the service of my gas boiler.
Greg carried out the service in a friendly and professional manner,
Arrived on time,
Came with all the spares he needed
Explained the work clearly
Invoiced as quoted
Left the site clean and tidy.
Highly recommended. (Reviewed July 2018)
Excellent all round. (Reviewed May 2018)
They fitted the boiler at our old house so once we moved we knew who to call. They came out to quote quickly and delivered the quote by hand as we had no internet. Booked in and installed quickly. The two guys were friendly, polite and worked cleanly, highly recommend. (Reviewed April 2018)
Prompt, efficient, friendly and courteous. Very pleased. (Reviewed April 2018)
Great Service and customer relations. (Reviewed March 2018)
Great service and customer relations. (Reviewed March 2018)
Lee Ward is prompt and responsive even in the nastiest of weather. In this case he solved my boiler problem without me having to speak to him! Here is how:
My boiler failed after RESET repeatedly.
I phoned Lee Ward (LW Gas Ltd) and *before I left an answerphone message* I received a text message.
I left my contact details and then read the text.
It informed me of a likely problem I might have, together with a description and solution.
The solution worked, and five minutes after I fixed it I got a personal phone call from Lee to check that all is well. No charge; no unnecessary call-out; no hassle; highly satisfied customer.
We have used LW Gas for installation and servicing over several years and they have never let us down. (Reviewed March 2018)
Excellent service from start to finish, cannot recommend them highly enough, all at a very competitive price. (Reviewed February 2018)
The service was excellent. A very professional job done, questions were answered courteously. (Reviewed January 2018)
Very polite and helpful. (Reviewed January 2018)
The company staff were extremely helpful throughout the process from my initial phone call to the final fitting of my boiler. Everything was explained clearly and the engineers who fitted the boiler were excellent and left the whole area very tidy. (Reviewed January 2018)
Fantastic - reliable and even though an older boiler - did not try to sell me a new one. We discussed new boiler at my instigation. Only down thing, I purchased replacement alarms and they were too pricey when I thought after, B&Q would be cheaper but boiler service perfect/A1. (Reviewed January 2018)
Excellent, honest, professional support in boiler inspection and supply of new replacement. (Reviewed January 2018)
Absolutely brilliant. Very pleased and recommend them highly. (Reviewed November 2017)
Very good communication before and after. Boiler service.
Work carried out to a high standard.
Friendly and efficient engineer. (Reviewed November 2017)
I was very happy with the presale visit and with the paperwork. (Reviewed November 2017)
Excellent (Reviewed November 2017)
Very good service.
Pleased with results.
Came when promised. (Reviewed November 2017)
Good and reliable. (Reviewed October 2017)
I could not fault this company, very professional, polite, clean and punctual, in this day and age a real bonus - thank you. (Reviewed October 2017)
I received a face to face consultation, asked my needs and advised accordingly, extremely competitive price, clean, polite, fast, friendly service keeping me informed at each stage of the process. First class service. (Reviewed October 2017)
Courteous, tidy and efficient. (Reviewed October 2017)
Excellent. (Reviewed October 2017)
Good. Appointment delayed, but we were kept informed. Additional safety work carried out without prompting. Very efficient. We have used them previously and will return to them in the future. (Reviewed October 2017)
The engineer was prompt, polite and very knowledgeable. He cleaned up after he finished. (Reviewed October 2017)
Prompt and efficient. (Reviewed October 2017)
Extremely responsive and speedy fix. (Reviewed September 2017)
Excellent service - very punctual and very polite. (Reviewed September 2017)
Very good service, arrived on time. Explained our system in a clear and concise manner. (Reviewed September 2017)
From the quote to the fitting of our new boiler the service was excellent, talked through everything and explained everything.
On time clean and all the staff polite and helpful.
Would recommend L W Gas Ltd. (Reviewed September 2017)
Boiler Service. Timely and Professional (Reviewed September 2017)
Service was excellent. Engineers arrived promptly, explained things to me, and were very professional. They left things clean and tidy, and I will certainly use them again. (Reviewed August 2017)
Installation of new oil fired boiler. Highly professional, competent, courteous and helpful. Work completed to very high standard. (Reviewed April 2017)
From quotation to the moment the engineers left, it was a pleasure to deal with this company. Efficient, friendly, neat and tidy and just a top job fitting our new boiler. My wife said she was sorry to see the guys go, it was a pleasure having them around! (Reviewed April 2017)
Highly recommended! (Reviewed March 2017)
From quotation to completion, all was as I had hoped. (Reviewed March 2017)
Excellent personal service even before the work started. Lee sorted 2 water leaks and we had not even said yes to his quote! 2 months on and we still have a superb fully working central heating system. (Reviewed March 2017)
Excellent service - cleaned silver and explained how to manage room thermostat for efficient use as well as servicing boiler. (Reviewed February 2017)
Fantastic. (Reviewed February 2017)
Helpful on the phone when booking appointment. Arrived earlier than anticipated which was much appreciated as we were without heating and hot water. Clean, tidy and courteous worker. Boiler working fine now. (Reviewed February 2017)
Exceptional. (Reviewed January 2017)
Exceptional! (Reviewed January 2017)
Excellent from quote to completion. Work carried out on date requested & to the quote price. (Reviewed January 2017)
Excellent service, very satisfied with the work carried out. (Reviewed January 2017)
Quick and efficient. Greg was early for the appointment, very friendly and informative. He discovered the problem quickly, the pump in combi boiler, and informed us of what we could do next. Would definitely recommend them. Excellent customer service. (Reviewed November 2016)
Efficient, friendly, speedy and business like. (Reviewed November 2016)
Very happy with all aspects of the work. (Reviewed October 2016)
Excellent service from quote to completion. (Reviewed October 2016)
Excellent and helpful (when replacing our old boiler and cleaning out the cistern) (Reviewed September 2016)
First class, no problem. (Reviewed September 2016)
Excellent, efficient, courteous and competitive price. (Reviewed September 2016)
Excellent. Good standard of work, cleared up properly and got rid of rubbish. Two very polite and friendly guys. (Reviewed September 2016)
Could not fault the two workmen. Very polite, friendly & efficient overcoming the problems they met. (Reviewed September 2016)
Very rapid response, professional and courteous. (Reviewed September 2016)
First class service from the lady telephone operator to the engineer who repaired the boiler. (Reviewed September 2016)
Excellent, would recommend, prompt, polite, professional, helpful and friendly from the first enquiry. (Reviewed September 2016)
Excellent! Everything thoroughly explained throughout, friendly and helpful. (Reviewed August 2016)
Good. (Reviewed July 2016)
First class, punctual, instant written quotation, very nice tidy engineer, no mess and could not improve service. (Reviewed July 2016)
New gas boiler fitted by L W Gas, hot water and heating again, a happy wife ;). Thanks Lee (The Boss) for sorting so quickly and thanks to Daniel for doing a cracking job on the install, very tidy and place left spotless. Highly recommend and the work was completed very quickly after the price was agreed and most importantly was of the highest quality. (Reviewed July 2016)
First class service, clean and tidy and a pleasure to do business with. (Reviewed June 2016)
The engineers who fitted our new boiler were excellent, polite and trustworthy. (Reviewed June 2016)
An excellent job. (Reviewed June 2016)
The service was excellent, no mess, everything cleared away and new boiler is fantastic. (Reviewed May 2016)
They were quick, obliging, tidy and worked hard. (Reviewed May 2016)
Fantastic service each and every time I have used them. (Reviewed May 2016)
Called LW Gas on 9/5 to arrange for investigation and repair of heating failures, visit booked for 13:45 on 11/5 - an ideal time. Engineer arrived early after telephoning to advise and rapidly identified a fault, obtained parts and completed, excellent service. (Reviewed May 2016)
Very good. (Reviewed May 2016)
Excellent service, clean, tidy and professional, would gladly recommend to others. (Reviewed May 2016)
Very professional service, on schedule and cost, clean and tidy work and on time. (Reviewed May 2016)
Very thorough and speedy, arrived promptly. (Reviewed April 2016)
Absolutely faultless workmanship - Mark (with the assistance of his apprentice, Lewis) is a true professional with a sharp eye for detail, only perfection is good enough for him. He completed the work in a timely manner at a fair price and left no mess whatsoever. What he did leave was a job meticulously executed and two very happy customers. Thanks Mark and Lewis (and the whole team at LW Gas)! (Reviewed April 2016)
Fantastic all round :) (Reviewed November 2015)
Reliable, good quality work, helpful staff (Reviewed August 2015)
Very, very happy with the service. (Reviewed August 2015)
Excellent work, friendly and trustworthy, answered all my questions, very clean and careful workers. Would recommend. (Reviewed July 2015)
Very helpful company from bosses, office staff and engineers. We have used them since 2009, couldn't have better proof. (Reviewed July 2015)
Very good and professional job. (Reviewed July 2015)
Good Service (Reviewed July 2015)
Excellent communication, friendly engineer. Clean and tidy service. (Reviewed July 2015)
Very courteous and professional (Reviewed July 2015)
Boiler Service carried out. No problems (Reviewed July 2015)
1st Class Service (Reviewed July 2015)
A very clean and tidy job. Man was very polite and helpful. Would recommend them. (Reviewed July 2015)
Friendly, efficient, on time (Reviewed July 2015)
Arrived on time, quick and clean. Very pleased (Reviewed July 2015)
Boiler service. Done quickly and without fuss. 1st class service. . (Reviewed February 2015)
From the moment I contacted LW Gas by phone to make an enquiry to the final fitting of the boiler We had nothing but exceptional service. We had clear concise professional invoices and quotes received within 24 hours by email. The staff are very friendly and have the patience to answer, what must have sounded like, daft questions. While the work was being carried out you hardly knew that Brandon was here. He was very courteous and professional. We like to support local companies and we are very pleased with LW Gas and will definitely use them again. (Reviewed February 2015)
An excellent level of service provided by Lee and Steve. Old boiler diagnosed and replaced with a new boiler at short notice. Competitively priced with friendly staff - I would not hesitate to recommend. (Reviewed January 2015)
Excellent service, reliable and trustworthy. (Reviewed January 2015)
Impressed! From the initial quote to signing off, the whole process was completely stress free! Lee and Jason were easy to get on with and nothing seemed to be a problem for them. New boiler works very well and I have total confidence any problems would be addressed without fuss should it occur. Excellent! (Reviewed January 2015)
Very happy with boiler changed in August to check effectiveness will have to wait till winter months (Reviewed October 2014)
Very happy with work done. Fitters were polite, courteous and tidy. (Reviewed October 2014)
The staff that came to do the work were good, clean, on time and polite. Tidy in their work. (Reviewed October 2014)