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Overall Customer Rating
78 Alston Drive
N/A miles from your postcode
Based on 279 reviews
Couldn't ask for more, made to feel secure with our new alarm system and always available should we need something changing. Highly recommended, the detail in the quote alone makes this place stand out from others who sell based on fear. These guys know their products inside out. Thanks again!! (Reviewed May 2022)
Locked and Secure were absolutely brilliant with a really friendly team. David was excellent throughout the whole process from initial assessment to installation. (Reviewed March 2022)
A fantastic quote, installation and service. We had various people quote for the installation of an alarm and CCTV system. We live in rural property with outbuildings. David's knowledge was by far way above the rest of the people we spoke to. The installation went smoothly and David has been extremely responsive and supportive in any questions that we have raised since installation. I would highly recommend David and Locked and Secure to anyone. We are extremely happy and pleased with the work they have conducted. (Reviewed February 2022)
Friendly professional service . Turned up when they said they would and installed cctv for my stable yard which is brilliant. Can't recommend this company enough. I'm a very happy satisfied customer. (Reviewed February 2022)
We have been using Locked and Secure for a number of years & have always found the quality of customer service to be consistently high. The technicians who have come out to service our alarm on a yearly basis, have always been friendly, helpful, informative & very reliable. We have always been very happy with our alarm system & its reliability & it is simple to use and maintain - very reassuring. We would highly recommend Locked and Secure. (Reviewed February 2022)
Do not give this company any money in advance. If there are difficulties they will not return it, even if they say that they are doing so. Also do not be taken in by the 'kindly' exterior. Predatory.
Locked and Secure Ltd's response:
We are upset and saddened to read the comments left by this customer. The customer accepted a quote. The deposit payment was made by the customer, but slightly later than the agreed timescale. Unfortunately due to this, the payment was not reconciled in time to avoid an automated response from our system. Unfortunately, our system then sent an auto reminder for this payment. We regret the upset this caused the customer. However as a result, we agreed to refund the deposit and cancel the alarm installation. Unfortunately, due to staffing levels caused by sickness, we regret it took longer than usual to refund the deposit, we had no intention of not returning this. We apologise for any upset caused to the customer and can assure you that we take absolute pride in our customer service
(Reviewed January 2022)
Excellent service and great communication and aftercare post install. A really reputable local company who I totally trust with the security of my home. (Reviewed January 2022)
Good efficient service. Initial visit was quick, quote for an intruder alarm system was reasonable, and work carried out soon after. All done in an afternoon with no mess to clear up afterwards. Explanation of how to use was clear and easy. offer of annual service at a reasonable price appreciated. Highly recommend the company. (Reviewed December 2021)
Dave and Phil were both very personable and spent two days totally renewing our intruder alarm system and installing CCTV. The work was done to a high standard and we had a full explanation of the software necessary to operate the system. I would thoroughly recommend this company.. (Reviewed November 2021)
Had an issue with the previous security company, so I decided to manage the system on my own. I did factory reset on my panel, but needed someone that could do a initial service and programming, so called around and got through to David who couldn't be more professional and helpful. I explained the situation and he was kind enough to come and do the job on very same day. When he arrived you could tell he has been in business for a long time, as he managed to do everything in very short amount of time while also providing a lot of tips and advices. Thanks David! I can honestly recommended this business. (Reviewed November 2021)
Can not praise this company enough, the level of service we received was excellent. (Reviewed November 2021)
David came to our home to give us advice on what security system would work best in our home and was very flexible according to our needs and not pushy at all. Really friendly! Once we were happy with our quote, Phil came around to install it and again, a really friendly person and a quick job, and Phil took the time to explain how to use the system and answered all of our questions. Very happy with service provided by Locked and Secure, would highly recommend! (Reviewed November 2021)
Excellent communication throughout the process, all options fully explained pre purchase, no hard sell.
On the day of the install, despite a few issues on our part regarding a house in chaos caused by other building work, David worked diligently, cleanly and cheerfully. To the extent that he hoovered after himself in spite of the layers of building dust everywhere.
We like the product, a definite improvement on what we had in our previous home, all very intuitive, and we quickly got to grips with it after a clear explanation from David, demonstrating both practically and verbally. Thought a reasonable price and liked the offer of support at the end of a phone should we need it. Thoroughly recommend. (Reviewed November 2021)
Prompt response to request for quotation. Didn't push unnecessary services and were clear about the logic behind what was proposed. Install was tidy and and non-disruptive - even to the extent of working round a babies nap time. (Reviewed September 2021)
Locked & Secured installed my security system in my previous home. Due to the reliability, standard of system fitted and the level of knowledge / expertise by both David & Phil, Locked & Secure have just installed my security system in my new home. (Reviewed August 2021)
Fantastic service thank you David. Excellent work, very clean and tidy. Great system and we will recommend. (Reviewed July 2021)
Quick response. Clean and tidy workmanship. (Reviewed July 2021)
Many thanks for installing our new system - it seems to working very well (Reviewed May 2021)
I am very pleased with my new security system. The level of service and communications I have received from David and Karen were exemplary. Phil was very meticulous and methodical with his work, he took his time to do everything properly and also informed me what he had done. I understand its difficult to take over an existing system with its faults but I appreciated the time taken to put everything right.
Thank you once again for giving me and my family the peace of mind that we can all sleep at night peacefully and during the day the property is secure.
I am EXTREMELY grateful that you have honoured your quote, it shows what a great customer service you have which is hard to find these days. I thoroughly recommend 'LOCKED & SECURE' for your peace of mind! (Reviewed March 2021)
I dealt mainly with Karen. I asked for a number of different quotes (total of 4) There was no pressure to buy or award the contract. Other companies I had contacted either didn't respond or after a quote had been supplied I was inundated with phone calls asking if the contract had been awarded. Karen was totally up front all the way through explaining there were difficulties due to Covid and staff self isolating. A start date was received and everything moved smoothly from there! There were a couple of teething problems and these were dealt with very quickly!
This is an excellent company to deal with! Everyone I had contact with was fantastic. I can not recommend Locked and Secure highly enough. The service provided was brilliant a truly great team from the top to the bottom. (Reviewed March 2021)
Very pleased with the service work was carried out to an excellent standard and fitter was very helpful and happy to advise (Reviewed February 2021)
Excellent service as always. Ever professional, friendly, efficient, turn up on time and do a brilliant job. Would highly recommend. (Reviewed January 2021)
Great customer service, much more personal than the larger security companies. Very professional and overall excellent company. (Reviewed December 2020)
Excellent, from first contact to completion.
Locked and secured, asked all the right questions, listened to the responses and offered the perfect tailored security solution for us.
Instruction in the use was thorough and easy to follow.
Very happy!! (Reviewed December 2020)
Great customer service, a fair price and excellent standard of workmanship. 2 years ago I bought a new build house with an agreement the builders would pre-wire for an alarm system and I could get the security company back whenever to complete the installation (moving fees, solicitors etc it wasn't viable at the time) I chased the original alarm company 5 times in the last 3 months- no response. I googled alarm companies close to me and Locked & Secure came up. I called and got a very friendly response within 3 rings, I had David (great guy) come and do a full written quote 2 days after my enquiry. The next day I agreed the price. David installed the alarm the following week. Very neat work, very professional, great staff! 100% happy to recommend Thanks Locked & Secure. Really Happy! (Reviewed December 2020)
David & his team were great. From initial discussion to installation we were given good advise & were not over sold. Installation was neat & well communicated. Would strongly recommend this Alarm / CCTV installer.
Excellent service, really impressed. Thank you David, Karen & team. (Reviewed November 2020)
Excellent service from when first contact made.
Took time on the day of installation to plan the wiring route to achieve the best visual appearance. Rather than just tacking to brickwork and finishing quick.
Great on overcoming a camera on the detached garage and getting the signal back to the house
(Others wanted to attach wires to the fence or dig up the garden !)
Would recommend services to anyone considering their services. (Reviewed November 2020)
David and Jamie from Locked and Secure Ltd did a stupendous job of installing CCTV cameras for us. We are really pleased with their professional approach from the initiation to the commencement of the job and the service received was second to none. Highly recommended and would contact them for further assistance if needed. (Reviewed October 2020)
David and Karen have a really great family run business. We are extremely happy with everything - all of the kit has been installed to a high standard and the level of support has been exceptional, from scoping and providing honest advice right through to aftercare, ensuring that we are getting the most out of our equipment. We will definitely be recommending Locked & Secure Ltd's services to family and friends. (Reviewed October 2020)
I was recommended Locked and Secure by a friend, and am so pleased I went with them. David arrived on time, very professional and engaging throughout. Put us at ease immediately. I was very impressed with the care he took in his work, using dustsheets and vacuuming as he went. David then took time explaining the alarm system and helping us with the use of the app on our devices. I would definitely recommend Locked and Secure, excellent customer service. (Reviewed June 2020)
Very good service and work done to a high standard. Will work with in the future. (Reviewed June 2020)
From initial contact through to installation, Locked and Secure were excellent. Very happy with our product, whilst site survey and installation were conducted by very polite individuals who were a credit to the company. Would have no hesitation in recommending. (Reviewed June 2020)
The installation service was first class and the setup support was excellent, 100% (Reviewed February 2020)
Excellent and very efficient service.
Rapid response to my initial enquiry and work carried out quickly and competently.
(Reviewed November 2019)
Work quoted for and completed promptly and efficiently. Very pleased with product and service (Reviewed November 2019)
We used 'Locked and Secure' when we wanted CCTV cameras to be installed at our home in a residential area. The team were very professional as well as very competent, knowledgeable and helpful. They installed top quality equipment and even upgraded our storage memory for no extra cost. The 6 cameras we installed are really good both during the day and at night and record for continuous 24/7 and our system stores the last 30 days which is great. We had a hiccup at the start, which was expected, but a member of the team came straight away and fixed the issue (it was our WiFi router and not the system). The team are very polite and we were never pushed or forced into sales. We are really happy that we found this family run company and want to say a big thank you to Karen, David and the team. (Reviewed April 2019)
Excellent service, prompt and relatable. Very helpful and very tidy, careful and respectful when carrying out the work. Since the first install we have extended our security system and as soon as we contacted Locked & Secure they provided a very speedy service and again it was a pleasure! I would definitely recommend this company. (Reviewed April 2019)
I had a previous alarm system, that had been installed by a different company.
The company that installed my previous alarm had appalling customer service!
Eventually I got fed up, so I approached David at Locked & Secure, to see if he would be willing to take my system over? After asking a few questions, about make and model, he said he would be happy to take it on.
What a difference! Customer service is excellent. Emails and phone calls answered very quickly.
Work done on site was to a very high standard and David is very knowledgeable in this specialised business.
I'd have no hesitation in recommending this company. (Reviewed April 2019)
the man arrived on time, he never stopped for a break, even drinking the coffee while still working very pleasant explained everything he was doing as he went along, even cleaned up after himself which to be true is very unusual and a lovely bonus!!
At the end he was very patient with as we are both OAPs explaining how the system worked, going over it a few time to ensure we both understood ,even put the app on my phone for me, should me then how to work from my phone,told me any problems he can connect direct and sort out for us, a true gentleman through and through, in this day to find a brilliant work person like him conseintous and caring is a asset to the company if i could give him more stars if i would as 10/10 is certainly not enough, i would recommend this company to one and all (Reviewed March 2019)
Excellent service throughout. David did a great job. Thank you. (Reviewed February 2019)
On time, friendly and quick.
Gave very good advice on camera locations that I had not thought about.
Also tidy and ensured that I was happy with the work. Before leaving, I was briefed on the work that had been completed. Once they had loaded the CCTV cameras to my phone I was taught how to access the CCTV.
The team ensured that I was completely happy and had no questions before they left.
Would recommend. (Reviewed February 2019)
Very helpful from start to finished, great service. (Reviewed January 2019)
Excellent job, very professional and good price for a great specification domestic CCTV system.
Lovely installation, very happy with the system and setting it up on my phone too.
Would highly recommend.
Thank you (Reviewed January 2019)
Did the work, hoovering as they went to keep the mess to a minimum No fuss got the job done, Super (Reviewed January 2019)
Very happy with the service received. Home secured with top quality CCTV cameras with excellent customer service. Always came when we had issues and we have had no hassle. (Reviewed November 2018)
Locked and Secure did a great job for us. Before the date of installation their communication and contact was clear and a date booked to suit us.
David and David arrived on time and completed the installation with no mess or disruption. They are a really friendly firm and took time with us to make sure we were totally happy with the alarm and gave clear instructions on how to use it.
We would not hesitate to recommend them to anyone and will ask them back next year for the annual service.
(Reviewed November 2018)
Why did I leave having my old alarm replaced until after the horse had bolted!! A most efficient and quick installation and so easy to use. (Reviewed November 2018)
The company was very professional and the service was carried out promptly in a friendly manner.
The work was done efficiently and there was no mess left behind.
They also took plenty of time to explain how to use the alarm system.
Would definately recommend them. (Reviewed November 2018)
Had my new CCTV System fitted today and have to say what Great Service I had, Proffessional, Clean, Tidy, and very knowledgeable . Superb job from the initial Quote by Karen to the completed Installation by both the Excellent Team of both Davids who I had the pleasure of today. Great Job very well done. Thank you very much for a Great Service (Reviewed October 2018)
Excellent service and advice from beginning to end. Despite being a nuisance over several months of making a decision, all my questions were answered clearly and with a friendly attitude. Fitting took place yesterday, and when the job was complete you couldn't tell that the two Davids had been in the house, clambering through the loft and the inevitable up and down stairs could have been messy, but wasn't. Really pleased with the picture quality of the CCTV, it is even better than we expected. All at an extremely competitive price too! (Reviewed October 2018)
This is a professional company and their work and products are of very good quality. They are dedicated, nice, knowledgeable and helpful people with a good family setup.
I would recommend them to others for sure, a job well done and would like to thank them for their work. (Reviewed October 2018)
My husband and I found David Robinson and his team mate very professional but also friendly. They worked all day on our alarm system and security cameras, overcoming problems as they arose and tidying up as they went along. We could not fault their work and are really pleased with what they have done for us. (Reviewed October 2018)
From the initial survey/quote for an alarm to be fitted to the installation we have been extremely happy with the excellent service provided by all concerned with Locked & Secure Ltd and feel sure that this will remain the case going forward (Reviewed September 2018)
The service recieved from teh quote stage through to the installation was fantastic, nothing was too much trouble and any questions were answered quickly and clearly.
The product specified was exactly as required and at a very good price.
Installation was installed quickly, cleanly and with minimal disruption.
I would certainly highly recommend David and his Team at Locked & Secured to anyone looking for a security system and will be going back to them if I ever need to expand or require a new system. (Reviewed August 2018)
Excellent service and fantastic professionalism. Everything is managed very well right from the day when the survey taken place to the day of installation. My wholehearted thanks to David Robinson from Locked & Secure Ltd for making my house more secure. (Reviewed August 2018)
Locked & Secure were a recommendation from a family member and they did not disappoint. Great advice in a very timely service. Professional, clean and tidy installation with a really good explanation of the new security system when installed. I am a very happy customer. (Reviewed August 2018)
On an extremely hot day, these guys did not let me down. They'd been delayed at a previous job, but they still came, and worked late to get the job completed on that day, knowing that I'd taken the day off work. Most companies would have apologised but not turned up. Where other competitors foxussed on what they wanted to sell, these guys focussed on what I actually wanted. Dealing with Locked and Secured gave me the 'warm fuzzy' feeling that other's did not! Highly recommended by me. (Reviewed July 2018)
It's not often you find a company that treats their customers the way they would like to be treated in their own home.
The installation was superb and completely hassle free.
The installers were punctual, polite and friendly and carried out their job smoothly and efficiently.
I would have no hesitation in recommending this company to anyone.
(Reviewed July 2018)
Professional and friendly.
I was provided with all the information I needed prior to installation of my house alarm and any queries were answered promptly.
During the actual installation I was given clear explanations and was even provided with extra tips on how to make my property more secure!
I feel like the right product has been recommended to me, with no pressure to buy more than I needed.
I would definitely recommend Locked and Secure to family and friends. (Reviewed July 2018)
Excellent service from start to finish, smooth installation, thorough testing and demo. Would highly recommend. (Reviewed July 2018)
Locked and Secure were a pleasure to do business with. From the first phone call to the consultation all the way to the installation. Everyone involved were very friendly, knowledgeable and completed the work to a very high standard. Would definitely recommend them to others and would use them again in the future. Time keeping was excellent and the house was left very tidy. (Reviewed July 2018)
The level of service received from Locked and Secure totally surpassed my expectations, right through from the initial consultation to the completion of the work.
Our consultation was easy to understand and we were walked through all options and recommendations. Locked and Secure had demonstrable knowledge of what they were selling and everything was conducted in a friendly manner.
Come installation date, installation options (e.g. cable routes) were discussed and they were able to meet my requirements of hiding all cables. The work was carried out to a highly professional level with all mess and packaging cleaned up and taken away.
I'll be returning to them to further expand my security system and would have no reservations about recommending them to friends or friends. (Reviewed May 2018)
Security Alarm installed, great service from David, went through all operations and answered queries, very professional service (Reviewed April 2018)
From initial consultation through to completion was great. Everything explained and questions answered thoroughly. Very happy customer (Reviewed April 2018)
Carried out work with no mess, tested everything, then took care to ensure we understood how to operate the alarm before leaving quite late in the evening.
We would say they seem to know their stuff and are competent and professional as a company. (Reviewed March 2018)
I received excellent service from the Locked and Secure team.
Karen undertook the initial survey on my security system and David Robinson and young David undertook the work. They were always punctual, helpful and knowledgable. Their work was neat and tidy with no mess. I have no hesitation in recommending them.
(Reviewed February 2018)
A great company to deal with from start to finish. If you are looking for CCTV for your home or business do not hesitate to give them a call.. Very professional and friendly from the survey to installation. All costs are clearly given up front and they even accommodated the date of installation and time. Thanks guys keep up the good work! (Reviewed February 2018)
Very good service very tidy and neat. Good customer relations. (Reviewed February 2018)
Very good service from start to finish.
Prompt repsonses from initial enquiry to completion and installation was completed with harldy any disruption.
Would definitely recommmend to those looking for a CCTV system. (Reviewed February 2018)
From the initial contact right through to the completion of the installation the service provided was excellent. We never felt pressured to use this company at all, in fact we felt no pressure at all. The work was carried out with as little disruption to us as was possible and this meant working around both our two dogs and our one year old Grandchild. Before leaving the fitter made sure we were totally happy and confident with our new system and ensured us of their future support should we need help. (Reviewed February 2018)
Excellent professional service from first point of contact through to completion of work carried out. (Reviewed January 2018)
Very competitive pricing; good product; excellent value and good honest/practical advice. A very personable team who really care about their customers. Customer service is excellent with good communication throughout the installation and after sales process. A very professional and friendly service from a family run business and I have no hesitation in recommending them to anyone considering any aspect of a home security system.
(Reviewed January 2018)
A FULL SERVICE ON MY ALARM SYSTEM CARRIED OUT.
EXPLANATIONS GIVEN ON WORK REQUIRED AND OPTIONS OFFERED.
HAVING ADDITIONAL WORK CARRIED OUT TO MODIFY THE SYSTEM NEXT YEAR.
VERY SATISFACTORY. (Reviewed December 2017)
From the initial consultation to the alarm been fitted the overall service was excellent and extremely professional.
All details of the alarm and installation covered thoroughly and the fitters cleaned up after the job and nothing was too much trouble.
I would definitely recommend this company to my family and friends. (Reviewed December 2017)
The service I received was to the highest order.
The team listened to my requirements & provided me with a system that was both user friendly & provided me with a level of cover that more the met my needs.
I was kept informed at all times to what they were doing & why. When options were available, they were discussed, which meant that I could make an informed decision.
The installation was carried out very efficiently with my home being respected at all times.
Upon completion of the installation, I was given a complete demonstration of it works with the aftercare being made very clear.
I cannot recommend David & Karen services highly enough. I would recommend them as a first point of contact for all of your security requirements. (Reviewed December 2017)
Excellent service from start to finish very friendly and professional, nothing is too much bother (Reviewed November 2017)
Exemplary. Wish all trade people could be this good. Highly recommended.EVY2 (Reviewed November 2017)
Locked and Secure and their team have been a pleasure to deal with. Honest, reliable and knowledgeable. (Reviewed November 2017)
First class installation, very tidy, great service (Reviewed October 2017)
From my initial enquiry on the website, an appointment was quickly arranged to discuss my specific requirements. A suitable option was quickly identified and the work was carried out as agreed. From the start to finish, I was kept informed on progress and the installation itself was carried out quickly and all debris cleared away. Both Karen and David were extremely professional and knowledgeable and I will certainly be using Locked & Secure for all my future security needs. (Reviewed September 2017)
Alarm installed quickly and professionally (Reviewed September 2017)
Very professional and polite Company personnel. Arrived on time for every appointment and have done a really good job. (Reviewed September 2017)
Very good, would have no hesitation in recommending this company. (Reviewed September 2017)
Over and above expectations (Reviewed August 2017)
Excellent customer service from the free quotation to completion of the work. Friendly and knowledgeable engineers who installed the system quickly and quietly and cleared up after themselves. They explained the system in detail and allowed me to ask questions. Cannot fault this service which I would recommend without hesitation. (Reviewed July 2017)
Excellent service, work carried out efficiently with no fuss. (Reviewed July 2017)
Superb service value for money friendly installer. Many thanks David (Reviewed July 2017)
Excellent service arrived on time completed on time kept every were very clean & tldy I would be more than happy to recommend them to all my friends & family
John & Rosie z29H (Reviewed June 2017)
Superb service.No pressure from Karen to buy. Just good sound advice.David and his dad did a good job very clean and tidy. Described the operation of the system after completion.Even i understood (Reviewed June 2017)
Fantastic service from initial phone call to site survey to completed job to after sales. When it comes to home security you want to ensure that you are getting the best and that is definately the case with Locked and Secure.
They explain everything in detail, with a no-rush service. All appointments were kept with a friendly service and very high level of workmanship. Would recommend Locked and Secure to anyone who is thinking of reviewing their home security. (Reviewed June 2017)
Excellent customer service and friendly staff (Reviewed June 2017)
excellent service, tidy and professional from design to completion would highly recommend (Reviewed June 2017)
Very professional service throughout. (Reviewed May 2017)
We chose Locked and Secure on local recommendation. The system was explained to us in detail and there was no sense of rush or pressure.
The fitting was carried out on time and the operation of it was carefully explained, again without any sense of rush.
We are very satisfied. (Reviewed April 2017)
I received a friendly and efficient service from Karen, David and Doug. Very pleased with my new alarm system. Very user friendly with easy to understand instructions. Also thank you for leaving my home nice and tidy. I will be happy to recommend your services. (Reviewed April 2017)
Nothing was too much trouble. David and Doug did a very tidy job. David took time to explain the system until we were happy. A++++++ (Reviewed April 2017)
Any question I had prior to agreeing installation of my intruder system Karen answered.
There was no pressuring me into buying from Locked & Secure, just very friendly and informative.
David and Doug installed the system leaving no mess, tidying up as the progressed.
Once fitted David described and showed me how everything worked.
Both David and Karen stressed that no problem was too small and to call them with any queries, worries or help. (Reviewed March 2017)
I had an alarm replaced on my house in Milton Keynes. I had a free quote after a visit to my home. Locked and secure are a very professional business. They arrived at the expected time and installed the alarm with the minimum of hassle. I am happy to recommend then. (Reviewed March 2017)
We were very happy with the level of service and patience shown by the alarm installers. They were very polite and took us through the system until we understood it.
They arrived on time and were very efficient and knowledgeable. Highly recommended. (Reviewed March 2017)
Good workmanship left the job tidy and took time to explain the system (Reviewed March 2017)
Excellent from start to finish. Karen gave me all the information I needed when she visited to arrange the quote. David and Doug installed the system with no mess and a clear demonstration. I had a couple of questions after installation that were answered very quickly (Reviewed February 2017)
I can't praise Locked and Secure Ltd highly enough. The whole project was efficient and professional from first contact to obtain a quote to sign off on project completion. The quality of the teams work is faultless. I have no hesitation recommending them to anyone considering installing security services. (Reviewed February 2017)
When I made my initial enquiry I received responses back in a timely manner. David arrived on time, completed the installation efficiently, cleared up and took all his rubbish away. Great service thanks (Reviewed February 2017)
Excellent service from start to finish on the day and continuing with any help needed. Very friendly and helpful company (Reviewed January 2017)
Very helpful, very knowledgeable very prompt and very profession service - highly recommended (Reviewed January 2017)
Fantastic personal service. They provided great information when I first phoned, and continued to provide great customer service through the survey, quote and fitting. All three people I dealt with were knowledgeable, professional, friendly and polite. They left no mess and were even great with the kids!
I absolutely would not hesitate to recommend them. (Reviewed January 2017)
We were looking for a security service company that was not one of the national brands but a local company that was accredited to SSAIS which was a requirement by our insurers. After some serious searching and investigating we finally concluded that we would invite Locked and Secure to visit our home and quote for the supply and instal of a Intruder Alarm and separate CCTV system. We chose L & S because they are a local family run buisiness who have great credentials and offered all the products and services we required.
The service we received, from Karen's original survey visit through to David's installation of the systems has been exceptional. The whole process was seamless. professional and efficiently carried out.
Once the installation was completed David then took time to explain and train us on how to use the systems. My wife and i are both retired and were grateful for his patience with us and ensuring that we were both happy and confident with our understanding of the systems before left. He also contacted me the following day to check that we were ok and all was well.
Locked & Secure Ltd are a company with real values on Service, Care, Attention to detail and competitive priced. I would highly recommend them for being a great local company with a dedicated team who surpassed all our expectations and to the highest level.
AKB. Brackley. (Reviewed December 2016)
From initial survey to provision of quote and completion of works carried out the whole team were knowledgeable, courteous and professional at all times. We are very happy with the products and services provided and would highly recommend Locked and Secure to anyone requiring a good quality security system. Product itself easy to use with instructions and demonstration given to us. (Reviewed November 2016)
All the work carried out was to a good standard, professionally done. The guys were friendly and courteous and tidied up very well after themselves! Very pleased and would recommend. (Reviewed November 2016)
The service we received from Locked & Secure from initial quote through to installation was first class. So refreshing today to find a company that prides itself on customer service. He advised that he would be at our house at 8:30am and he was there on the dot. The work was carried out exactly as promised and we were also impressed with how tidy the fitter worked leaving all areas spotless. (Reviewed November 2016)
Very friendly company to deal with. Quick and easy. No mess during installation. Just what we needed! Thanks. (Reviewed October 2016)
Very professional, efficient installation - clearly explained to us - very pleased with the work. (Reviewed October 2016)
A smooth and trouble free upgrade, clean, tidy working ethics. Professional installation. Highly recommended as a local business. Well done. (Reviewed October 2016)
The service from Locked & Secure was excellent! David was professional and supportive and his expertise was invaluable. I wouldn't hesitate to recommend Locked & Secure, in fact I have done already! We felt so comfortable and confident with them during all our interactions. (Reviewed October 2016)
Very pleased as the work was carried out to a high standard for a fair price. (Reviewed September 2016)
Fantastic service. superb care and attention. Great choice, for any one interested look no further. (Reviewed September 2016)
Spot on, on time, friendly, helpful, good price. Very good service. (Reviewed September 2016)
Excellent service from quote to installation. We had some relatively unusual circumstances and this firm was happy to spend extra time going through options at the quote stage, was very open about where add-ons were really not necessary which helped us to save money with confidence and the installation went very smoothly. Very happy to recommend their services. (Reviewed August 2016)
Great value for money, competent, tidy and most importantly very knowledgeable - without hesitation, would recommend them (Reviewed August 2016)
The whole process from first visit to the end of the installation and training on the alarm system was done with the utmost courtesy and confidence. You were made to feel that you were the important element and not the company they worked for.
The installation was clean and efficient and the training was well explained.
Would definitely recommend
(Reviewed August 2016)
We are really pleased with the standard of workmanship carried out by David on 7/7/2016 (Reviewed July 2016)
I don't use this word lightly but, perfect, from initial contact to security audit to fitting and support of my chosen security setup. Highly recommended. (Reviewed June 2016)
Very professional, clean, tidy and pleasant. Nothing too much trouble. (Reviewed June 2016)
Excellent service from Dave (Reviewed June 2016)
David and Karen are always friendly, they respect your home and always ask your preferences before going ahead with anything. (Reviewed June 2016)
Great services from David at Locked and Secure. I had three quotes and he was the best service. (Reviewed May 2016)
Brilliant, professional and knowledgeable. (Reviewed May 2016)
We feel very comfortable having the engineer in our home. Efficient service. (Reviewed May 2016)
Very courteous and knowledgeable on first consultation. High standard of work and very clean. Great product, great business. (Reviewed May 2016)
Very pleased with their service. Would highly recommend this company. (Reviewed April 2016)
Polite and efficient service. (Reviewed April 2016)
Excellent service and price. Would recommend. (Reviewed April 2016)
Friendly, professional, efficient, clean & tidy. Very impressed (Mr W, MK) (Reviewed February 2016)
Very nice company - polite, neat, tidy and had good communications. Eager to please (Mark, MK) (Reviewed February 2016)
Continuing good service - very happy (Karen, MK) (Reviewed February 2016)
Excellent service. Thanks. (OG, MK) (Reviewed February 2016)
Quick response to enquiry, new alarm fitted within 1 week. Efficient, friendly, tidy service - good job! (Stefanie) (Reviewed January 2016)
Excellent service (Reviewed January 2016)
Very good price, helpful and quickly installed. Very happy (RC, MK) (Reviewed January 2016)
Great service from David. Informative and knowledgeable! (Mike, MK) (Reviewed January 2016)
Good services at point of sale (by phone) and in terms of site visit and completion of the work (Ebony, MK) (Reviewed January 2016)
Very content. Friendly, helpful, excellent advice. Didn't try to sell me things I did not need. Very cooperative. (Reviewed December 2015)
Very good service. Clean, polite, friendly and good product. Very happy with everything (Reviewed November 2015)
Fantastic Job and really great service (Reviewed November 2015)
Very helpful, knowledgeable and friendly (K, MK) (Reviewed November 2015)
Professional, punctual and polite (Kevin, MK) (Reviewed November 2015)
Great service (Emma, MK) (Reviewed November 2015)
Professional service given plus helpful advice from friendly team. Would recommend them. (JK, TS) (Reviewed November 2015)
Home alarm fitted. Very good job leaving everything clean and tidy when finished. Took time to explain how to use, making sure I understood before he left (ES, MK) (Reviewed November 2015)
Excellent work, great service. (Reviewed October 2015)
Super friendly service with great advice too. Would highly recommend using them. (Reviewed October 2015)
Friendly reliable person. Always turns up when he says he will for you.. Feel you can trust him completely. (Reviewed October 2015)
Excellent Service and very personable. Very smooth, easy and clean installation process. (Reviewed October 2015)
Fantastic service as always. Thank you. (Reviewed September 2015)
Very good service would recommend to anyone (Reviewed August 2015)
Very professional and friendly as always (Reviewed August 2015)
Excellent Service. Courteous and tidy (Reviewed August 2015)
They were polite and helpful also when working in the house very careful and tidy. All in all an excellent service (Reviewed August 2015)
An excellent team (Journeyman and Apprentice) An old title! An early office job with an electrical contractor jogs my ancient memory (Reviewed August 2015)
Excellent customer service. Friendly, Knowledgeably and polite. Would totally recommend. (Reviewed July 2015)
As usual, service was thorough and professional but completed in a friendly helpful manner
- Rhona (Reviewed July 2015)
Good and friendly service (RV, MK) (Reviewed June 2015)
MA, MK (Reviewed June 2015)
(VE, MK) (Reviewed June 2015)
Personal service, taylored to your needs, trustworthy, efficient and cost effective. Thank you (CW, MK) (Reviewed June 2015)
Efficient service (JN, MK) (Reviewed June 2015)
(Tony, MK) (Reviewed June 2015)
Excellent service year on year! Very reliable (Jane, MK) (Reviewed June 2015)
Fantastic service. Re-commissioned existing alarm. Will use again when upgrading to new alarm. Friendly service from David, Karen and Reece. (Robert, MK) (Reviewed June 2015)
(AN, MK) (Reviewed June 2015)
Very professional and fair. They will not try to sell you something you don't need. Great service! Thanks. (Reviewed June 2015)
Have used for several years and have not been disappointed (Peter, MK) (Reviewed May 2015)
Good customer service, even phoning to say will be slightly late for appointment. carried out maintenance work efficiently with a pleasant manner - RM, MK (Reviewed April 2015)
Friendly, efficient, professional (Linda, MK) (Reviewed April 2015)
Such a pleassant young man to have in the home. We feel very confident in him and his work. (DB, MK) (Reviewed April 2015)
Excellent service. Arrived on time. Tidy/explanations given (Faith, MK) (Reviewed April 2015)
Overall service is very good, that includes after sale and customer relations (SS, MK) (Reviewed February 2015)
Excellent in all respects (RJ, MK) (Reviewed February 2015)
Great service as usual, many thanks (Sarah, MK) (Reviewed January 2015)
Excellent service. Clean and tidy plus at the price expected (Steve, MK) (Reviewed January 2015)
Very professional, caring, understanding company. Many thanks. (Reviewed January 2015)
Good, reliable, friendly service. I would definitely recommend. Gave average for value for money as nothing to compare it with (Reviewed January 2015)
Very quick, friendly and professional service. Less than an hour and a half from first call to job complete. Brilliant (Reviewed January 2015)
Very pleased. Arrived on time, spent longer than expected because task proved more difficult. Will use again (Reviewed January 2015)
Good honest service (Reviewed January 2015)
Very informative about what was done. Caring of furniture, carpets etc within the property. A very reassuring person (Reviewed January 2015)
Professional and friendly service. Worked in a tidy manner (Reviewed January 2015)
Excellent Service (Reviewed January 2015)
I would highly recommend this company. i received beyond expectation service with patience, helpfulness, politeness and a desire to please (Reviewed January 2015)
Good friendly service. Quality and reliability (Reviewed January 2015)
Friendly, professional service, would recoomend this company. Fast, reliable and peace of mind at reasonable rates ( (Reviewed January 2015)
Thorough and efficient. Prompt response and punctual. Excellent service (Reviewed January 2015)
Reliable, competent, professional (Reviewed January 2015)
Great company. Friendly, personable, tidy, reliable couple. I couldn't be happier (Reviewed January 2015)
Good service (Reviewed January 2015)
Professional high quality service. You pay for what you get. Recommended ( (Reviewed January 2015)
Relaxed, professional approach. Very happy with the service (Reviewed January 2015)
Friendly with excellent service (Reviewed January 2015)
Knew his work inside out, clean worker, very nice man, patience telling us how to work everything, not rushed. Have already spoken about him and the company to others ( (Reviewed January 2015)
Great service, very informative and helpful (Reviewed January 2015)
Very good job. Well done (Reviewed January 2015)
Extremely helpful (Reviewed January 2015)
Very pleased, excellent job - alarm works. what more could one ask for? (Reviewed January 2015)
Arrived on time. Quickly identified the problem. Choice of solutions. Adhered to the agreed price despite length of time. Very thorough. Excellent (Reviewed January 2015)
Very good service (Reviewed January 2015)
David has serviced our alarm system before and was able to come out promptly when we had a problem (Reviewed January 2015)
Excellent service, professional throughout. I would not hesitate to recommend (Reviewed January 2015)
Very friendly and efficient service. Would definitely recommend this company (Reviewed January 2015)
David arrived at the agreed time, with his ID and corporate van and clothing making it clear who he was. He was polite, courteous and did the work efficiently and for the agreed price. Very pleased. Thank you. (Reviewed January 2015)
Excellent advice and a very clean and tidy worker. I am delighted with the system installed. I have already referred them to my friends and family (Reviewed January 2015)
Immediate response. Very polite. Excellent job done for very good price. I would recommend to anybody (Reviewed January 2015)
Very polite, worked efficiently and tidy. Aware we are a busy surgery and worked around our needs (Reviewed January 2015)
Excellent and prompt service (Reviewed January 2015)
Always available for advice and help. Brilliant service. Five stars in our book (Reviewed January 2015)
Excellent and professional service (Reviewed January 2015)
David has done some very good work for me and I find him trustworthy & reliable. He always comes when he says he will and does and excellent job (Reviewed January 2015)
Prompt response and very helpful. Fantastic aftercare, e-mails and phonecalls replied to quickly and efficiently. Friendly service (Reviewed January 2015)
Excellent quick service (Chris, MK) (Reviewed December 2014)
Excellent service (Reviewed December 2014)
A fantastic service from start to finish. Excellent product knowledge and a pleasure to deal with. (Reviewed December 2014)
Great service, beyond good (G, MK) (Reviewed December 2014)
Excellent! (Ann, MK) (Reviewed December 2014)
the alarm was installed in a very clean, tidy and efficient way. Thank you (LB, MK) (Reviewed December 2014)
Superb service - really felt like a valued customer. Neat and tidy job (Linda, MK) (Reviewed December 2014)
Knowledgeable, friendly and efficient with value for money (Peter, MK) (Reviewed December 2014)
Very efficient, professional and totally reliable. I was impressed. (Gayle, MK) (Reviewed December 2014)
Very professional (Reviewed December 2014)
Polite and friendly service and giving good advice. (Reviewed December 2014)
Great service! (Reviewed December 2014)
Excellent service from onset to completion of a job . A small technical problem was rectified immediately. I would whole heartedly recommend (BR, MK) (Reviewed December 2014)
L & S provide an efficient but friendly service, delivered in the most professional manner. After sales service is prompt and reliable. (Malcolm, MK) (Reviewed December 2014)
Quiet and got on with the job without chatting, efficient (June, MK) (Reviewed December 2014)
Very professional (DB, MK) (Reviewed December 2014)
Very impressed - great patience in explaining the workings of the burglar alarm (Anne, MK) (Reviewed December 2014)
Great, service. Reliable (Mrs M, MK) (Reviewed December 2014)
David is kind, considerate and efficient (MP, MK) (Reviewed December 2014)
I am very pleased with their service. Very effective, polite and respectful (Janet, MK) (Reviewed December 2014)
Very helpful and friendly. Took time to explain everything. (Reviewed December 2014)
Would highly recommend this company (Melua, MK) (Reviewed December 2014)
Very professional installation and a clear explanation of how the system works (David, MK) (Reviewed December 2014)
Excellent service. Called to confirm job day before. turned up on time and nothing too much trouble. Excellent. (Barbara, MK) (Reviewed December 2014)
Very professional from start to finish. Clean and tidy installation. (Reviewed December 2014)
Very professional and very knowledgeable. Highly recommend. (Reviewed December 2014)
At very short notice they came and changed our locks. Very good job. (Reviewed December 2014)
Excellent service! On time, courteous, friendly & did an excellent job, consulted with me at every stage and made sure service was fit for purpose. (Reviewed December 2014)