My wife and I called in to purchase a portable wheelchair, I was talked into buying a second hand power chair and utilising an existing van we owned with the additional purchase of ramps.
The company failed to deliver on agreed delivery date and time so I took the opportunity to cancel my order of the second hand power chair as it didn't meet my original brief of portable electric wheelchair, I decided it wasn't suitable for my needs as I really required a portable option that I could fit into a large boot.
The company didn't have anything suitable within my 2k budget so I asked for my money back as I have decided to have surgery which was refused, instead offering a discount against a future purchase stating terms and condition's that I wasn't

Business Response:
We are sorry that you were not satisfied with the service you received, that is never our intention and we have tried to accommodate you on budget as well as offering you something that will meet your needs. The retention of your deposit following your cancellation is something we make clear in our terms and conditions and they comply with the relevant consumer rights and contract legislation. We appreciate that you don’t share that view, but we are satisfied that you were provided with that information in a timely manner and we also offered to commute that deposit towards another product. We are satisfied that our actions were fair and more than reasonable as well as meeting our obligations.

We wish you well. (Reviewed May 2023)

Ive found that most, if not all,experience with this company over the last decades has always been exemplary.
They may not be as cheap as some others but the quality and customer service has never let me down and they're still here unlike those others I have alluded to above. (Reviewed October 2018)