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Overall Customer Rating
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Based on 136 reviews
Excellent work & service as always (Reviewed December 2022)
Despite a problem replacing discontinued lines, a solution was found and the final bill was exactly in line with the original quote.
The service was excellent and we were kept informed at all times.
Documentation, from original quote to final bill were also clear and comprehensive and the work was guaranteed.
I would have no hesitation in recommending this business. (Reviewed November 2022)
Excellent all round (Reviewed November 2022)
Extremely prompt and courteous reply to our initial enquiry. Honest advice given and estimate provided on the day. Punctual on follow up appointments. Work carried out to a high standard. Kept in touch throughout by email. We would definitely recommend this company. (Reviewed November 2022)
Excellent service. Friendly and very helpful. Thorough explanation of what work was needed and a good job done (Reviewed November 2022)
Steve has done several jobs for me now. He is very friendly and professional, the work he has done is always excellent
from the beginning to the end. He keeps you in the loop at all times and completes the job to a very high standard. He always cleans up any mess and leaves the room as he found it.
I wouldn't have any qualms about recommending him to anybody. (Reviewed November 2022)
Very transparent, precise, speedy and careful service with a kindness. The level of attention to the details and expertise was outstanding. (Reviewed October 2022)
Prompt and efficient. Very friendly and cheerful. Effected the repairs that needed doing. (Reviewed October 2022)
I had a first class customer service and fitting was excellent and the job was completed to the highest standard. All round just brilliant. (Reviewed October 2022)
Steve was friendly, professional and I'd recommend him to anyone who is looking for an efficient and high quality window fitter. He responded quickly to my enquiry call and was able to visit my property and provide a quotation promptly. A high level of customer service was provided and I would without hesitation use Steve again. (Reviewed October 2022)
Second time we've now used 1st Glass Repairs and their workmanship and customer service approach is second to none. Definitely now our number one port of call for anything windows and door related.
Highly recommended! (Reviewed October 2022)
My family have used this business for several years i cannot praise them highly enough rapid responses fast and efficient service and after sales care (Reviewed October 2022)
Totally Efficient and helpful, A pleasure to have working with us I would highly recommend this business. 5 star service (Reviewed October 2022)
I found Steve to be very friendly and helpful. He came out to give me a quote, and completed the work, in a very timely manner. He completed the work to a very high standard. (Reviewed October 2022)
Quick and efficient (Reviewed September 2022)
Excellent, swift, professional, courteous and extremely clean and tidy. Cannot speak too highly of this company and people (Reviewed September 2022)
On this occasion 1st Glass Repairs have serviced / repaired my conservatory doors and windows, sealed a leak in the roof, and made repairs to other doors and windows around my house. Their knowledge and expertise of glazing appears to be second to none, and they explain the problems and potenial solutions in a way that is easy to understand. Their work is completed in a timely manner, and they tidy up and remove all the waste created from the job.
This is not the first time that I have used 1st Glass Repairs, and again I am very happy with the service that I have received. I will have no hesitation in using them again when needed. (Reviewed September 2022)
We are extremely satisfied with work done on our conservatory roof which was needing to be replaced, the team worked together with a system seldom seen nowadays and everything went so smoothly it was a pleasure just to watch them.
We highly recommend this company
(Reviewed September 2022)
Excellent service as always. Why replace if you can repair? They have saved me and my relatives a fortune repairing our windows and doors over the years. Prompt, efficient and professional. Highly recommend. (Reviewed September 2022)
Excellent service. The company responds swiftly and efficiently and the quality of work is very good. I have no hesitation in recommending. (Reviewed September 2022)
Today my husband and I had a new front door fitted on our beautiful bungalow, and we could not praise Steve and Terry from 1st Glass Repairs more highly.
From the moment Steve came to quote last month, the communications have been spot on, and most importantly the quality of workmanship today, was exactly what one would expect, but sadly these days often falls short. Not with 1st Glass Repairs.
We could not rate our experience any higher and would recommend them without hesitation. (Reviewed September 2022)
Excellent fast service. Very professional.
Steve always goes beyond to help.
I thought I would require a new door due to the age, but he managed to repair and replace parts thus keeping costs down.
I would always go to this company for any of my door or window repairs. (Reviewed September 2022)
Another excellent window replacement - quality product, timely and professional fitting, and (unusually in this day and age) completely reliable. Stephen takes huge pride in his work and we are delighted with the result. I have recommended Stephen to our neighbours who are also delighted with the service he provides; like us they are also now repeat customers. (Reviewed September 2022)
Very professional and friendly service.
Cleared up after job was complete. (Reviewed August 2022)
Very professional, friendly and polite service (Reviewed August 2022)
Steve was very approachable and provided us with good suggestions and ideas. He kept us well informed and carried out the work to a high standard. He made the whole process painless and straight forward. Thank you. (Reviewed August 2022)
1st class service, helpful, friendly would have
/ use them again and again and again (Reviewed August 2022)
From the first phone call Stephen phoned back very quickly and ascertained the problem. Fitted us in the same afternoon and carried out repairs on back door and patio doors. Very thorough with his work and gave us advice maintenance.
Very pleasant person to deal with. Would definitely recommend him (Reviewed August 2022)
Excellent service. Steve was efficient, tidy and carried out a professional job.
I would recommend his services. (Reviewed August 2022)
Problem with front door not closing properly. Apparently the door had dropped and needed a little adjustment to rectify. Called and company attended within 24 hours. Excellent service once again. Thank you. (Reviewed August 2022)
We had three double glazed panes replaced due to misting. We were very pleased with the service provided by 1st Glass Repairs. Steve kept us informed about the work at all stages. (Reviewed July 2022)
Stephen is a really nice guy and and sorted out the glass for my cracked window really quickly. They came and fitted 2 new panes of glass for me and did a brilliant job. I have used them before fitting French doors and a window so I knew they did a great job and are reliable. (Reviewed July 2022)
very pleased with with new garage window plus new skirting board and shelves reduced (Reviewed July 2022)
Very satisfied, Steve was thorough and patient with my mother, his customer, as she is registered blind and all work was carried out on time and to a high standard. We felt we were getting a good service and would definitely recommend this company further. (Reviewed July 2022)
Steve was Very helpful. I phoned early as I was unable to secure our property as the door wouldn't lock. I explained the urgency and he assure me he would come on the same day. He was with me by 2.00 pm and stayed until he was sure that I was able to lock the door despite my wrist weakness. An altogether brilliant service which I am very grateful for. (Reviewed July 2022)
Great Service, quality of work and prompy, efficient service (Reviewed July 2022)
Steve did a fantastic job in replacing a broken patio door pane that got damaged accidently. He was super friendly and exceeded expectations in how quickly he managed to get the door pane replaced. We have used him in the past and never had any issues. (Reviewed July 2022)
Excellent service carried out by professional and polite staff (Reviewed July 2022)
Fantastic customer service and quality of work carried out is second to none. Helpful, reliable and extremely professional would not hesitate to use again and recommend to my family and friends. (Reviewed July 2022)
Highly recommended: efficient, friendly and reliable service, very professional. (Reviewed June 2022)
Called and attended within half hour to make secure. Attended next day to install new hinges. Extremely prompt and professional service. Would highly recommend. (Reviewed June 2022)
1st Glass very experienced tradesmen, who had obviously been doing this sort of work for a long time. They also replaced a number of misted-up double glazing units, again very efficiently. They worked very cleanly and cleared up thoroughly before they left. I would not hesitate to recommend them, I was very impressed with their professionalism. (Reviewed June 2022)
The response to my call for help was dealt with promptly and carried out efficiently and with welcome friendliness (Reviewed May 2022)
The Service was very good polite helpful and very clean and tidy with his work (Reviewed May 2022)
Replacement double glazed window panel - quick to respond to my enquiry. Quick to quote and all managed very professionally to installation. Great to see this high statndard of work from a local glazing provider. (Reviewed May 2022)
Arrived on time. Very efficient, helpful and clean. (Reviewed May 2022)
Excellent service from when I first made an enquiry through to the completion of the fitting. (Reviewed May 2022)
Excellent in all respects (Reviewed April 2022)
We have used 1st Glass now for a number of years and would use no other company. Ultra professional, courteous and always timely. (Reviewed April 2022)
The whole process from the first phone call made was most business like, very efficient but very friendly. Always arrived at the time stated and I felt very comfortable having them in my home and very pleased with the work carried out. I would happily recommend Steve and would contact him again if the need arose. (Reviewed April 2022)
Very helpful, efficient service and a good job! (Reviewed April 2022)
We had an urgent issue with an external door. Steve attended vey quickly and offered really sound advice. We chose to repair the door and Steve made it a priority to order the parts and carry out the repair. This was done in a few days. I can't fault the service or Steve's professional manner. I would recommend him and would use his services again if needed. (Reviewed March 2022)
EXCELLENT!!!! I can't praise this company highly enough.
From the very first phone call ( to Steve) to the completion of the work, they gave 110% on all aspects of the experience.
I wouldn't hesitate to ask them to do any job large or small or to recommend them to anybody. (Reviewed March 2022)
Business also known as 1st glass repairs removal of interior double sliding and replacing it with a door within allows wheelchair access excellent workmanship and very pleasant fitters (Reviewed March 2022)
EFFICIENT AND EASY TO DEAL WITH (Reviewed March 2022)
Windows once again frepaired very quickly and efficiently. Thank you Steve (Reviewed March 2022)
I left an answerphone message to request a quote, not only was my enquiry dealt with promptly but every other part of this contract was completed punctually and as stated by Steve. In fact the lead-in time was greatly reduced due to prompt ordering of materials and liaison between the Company and myself.
I cannot praise sufficiently the level of confidence I felt from engaging this Company. Informative, honest, attention to pricing and standards of Health and Safety.
Thank you Steve and Trevor who completed this project during inclement weather and I, nor did they, have to plug in a vacuum after completion!
I have no hesitation in recommending this Company to anyone who needs windows, locks and patio door repairs. (Reviewed March 2022)
we have used Steve a number of times now to prolong the life of our windows, with replacement panes.
Always friendly and efficient service.
I would absolutely recommend using 1st Glass Repairs (Reviewed March 2022)
Stephen came to assess the job of replacing a blown window pane. He was courteous, friendly and very efficient. When he came Thursday he did such a wonderful job. No mess, no marks, just out blown window pane, in a new quality replacement. Thank you Stephen for a job well done. Regards from one very satisfied customer, Elizabeth Clarke. (Reviewed February 2022)
Stephen was charming and true to his word. Everything was done efficiently and always when promised. Great job done. (Reviewed February 2022)
Very fast service, excellent attitude, job finished to high standard. Good company - would recommend. (Reviewed February 2022)
We have used this company for several things and always brilliant service. They are always polite and helpful.
I have recommended to others who have also been very pleased.
They are my go to company for anything .
(Reviewed February 2022)
Have used this company twice, both times excellent work and very professional. (Reviewed January 2022)
Quality service Quality engineers .polite friendly and tidy work When replacing broken lock nothing was to much trouble Would certainly recommend this company (Reviewed January 2022)
Fantastic job and really pleased the fitters went above and beyond it looks amazing (Reviewed January 2022)
Used this company last year for window repairs and new patio doors. They are just a wonderful company to deal with. Nothing is too much trouble for them.Since then we have used them for other work both on our home and on the house that we rent out.
Both Steve and Terry feel like friends .
Would not hesitate to recommend them. (Reviewed December 2021)
Excellent service from the very first contact.
Prompt attendance to survey job, quickly followed by quote, including OAP discount.
Efficient completion of job, (Reviewed December 2021)
Excellent service once again. I have no hesitation in recommending 1st Glass Repairs to family and friends. Totally reliable, good communication in being kept updated, I will certainly continuing using their services.
(Reviewed December 2021)
Fantastic service from this local company. Steve came and looked at our problem window and doors very quickly. He then provided us with a very comprehensive written quote. He was both knowledgeable and professional. He and his colleague came and carried out the work as detailed. They both wore masks and took their shoes off whilst inside our house. They also put dust sheets down. The work was carried out in a competent manner. Steve said he would adjust a PVC door for us as part of the quote. It took them much longer than anticipated, but we weren't charged any extra. We are truly grateful to them for sorting all our jobs out in a timely and professional manner. Can highly recommend this company. (Reviewed December 2021)
Used this company some years ago to replace a window damaged window by a bird strike.
Recently I had to have a number window and door hinges replaced and had no hesitation in going back to get this company in to do the job.
Again the job was completed most satisfactorily and I willingly recommend them to others.
Another factor in my recommending them is that they offer a senior citizens discount! (Reviewed November 2021)
An excellent service from beginning to end (Reviewed November 2021)
This was a Aftersales matter when a problem occurred with my conservatory roof due to adverse weather condition, The company responded speedily to my issue and there was no charge levied. Great result! (Reviewed November 2021)
Service was very, very good. People who came were thoughtful and careful with the work and were very professional. (Reviewed November 2021)
I was very impressed with 1st Glass Repairs. Stephan was very efficient and was able to survey and supply and fit a replacement window panel way ahead of the estimated lead times. No flannel, no sales pitch; just straight-forward good service. (Reviewed November 2021)
Very Prompt Super Service, you couldn't ask for more, terrific work. (Reviewed November 2021)
Excellent response time with availability next day to fit a new window handle. Stephen is very professional, provides a great service with a friendly manner. I would have no hesitation in recommending 1st Glass Repairs to family & colleagues. (Reviewed October 2021)
Excellent service ! (Reviewed October 2021)
The level of service I received was impeccable . The company were so professional and did a very good job . (Reviewed October 2021)
Had broken glass in patio door at the weekend, Stephen came round same day to measure up and quote price. Job was repaired very quickly and didn't take long and was very clean and tidy after he had finished, we would recommend him to other people. (Reviewed October 2021)
I have employed Falcon Design several times for repair work to windows and cannot fault this company in any way.
Excellent service and work from start to finish. (Reviewed October 2021)
Very professional prompt and friendly. This is the second time we have used this company and would certainly use them again. (Reviewed September 2021)
Steve was very friendly and polite, Double glazed units arrived earlier than expected. All in all a very efficient service. (Reviewed September 2021)
Replacement of glass in conservatory door measured and completed in time specified by Stephen Shackleton in a very efficient way. (Reviewed September 2021)
Requested assistance via e-mail message on 07-09-2021 and broken door hinge assessed same day. Repair was made the following day by two workmen in around 15 minutes. Brilliant service! Highly recommend this company for any work which they undertake. High quality work at fair price. (Reviewed September 2021)
Very efficient and prompt service. Friendly and fair pricing with old persons discount. Fully recommended. (Reviewed August 2021)
Quick and efficient (Reviewed August 2021)
Steve and Terry arrived on time and carried out the work quickly and efficiently.
We would certainly recommend 1st Glass Window Repair to anyone. (Reviewed August 2021)
Fantastic service from start to finish, I was contacted and consulted with all the way through. A very professional job. I'm very happy with the work. (Reviewed August 2021)
Over the years Steve has completed several jobs for me, all caried out with expertise and friendly service.
The latest job was to replace my georgian double gazing on a bay window. He gave me advice as to my options and I am really pleased with the finished product. Would not hesitate to recommend this company. (Reviewed August 2021)
Great service, quick to respond to the initial quote and a fast but quality job performed on the day (Reviewed August 2021)
I telephoned left a message. Got called back 30 minutes later. Men came next morn 8.30 fixed my patio door. Brilliant service. (Reviewed August 2021)
The work was carried out to a very good standard and Steve communicated well as to when the parts would arrive and the work would be completed. Very pleased with the overall service. (Reviewed July 2021)
Couldn't fault Steve's customer service and standard of work.
Very patient with my 90 year old mum took time explaining what was needed and although a very busy man took time to chat with mum . (Reviewed July 2021)
Repairs to my bay front window.
The work was done efficiently, quickly with no mess left for me to clean up.
Very impressed and would highly recommend. (Reviewed July 2021)
Very friendly, helpful, professional team. Wouldn't hesitate to recommend or use again in the future. (Reviewed July 2021)
Steve arrived promptly at the time specified. He carried out the work quickly and competently and made sure I was happy with the work done before he left. He was very tidy and we also received a OAP discount.
Highly recommended (Reviewed July 2021)
This would have been the second job carried out by this company and can say without any doubt that it was a first class service, very professional and I was keep informed throughout the order, delivery and installation process.
Highly recommended. (Reviewed July 2021)
Excellent service through out the process. Zero pressure to buy. Lots of great advice and good communication. Job completed on time and and to a high standard and very polite and friendly people to have in your home. Would highly recommend. (Reviewed July 2021)
Highly attentive, prompt, efficient, followed instructions, punctual, good humoured, cleaned and tidied area after all work was completed. Highly recommended. (Reviewed July 2021)
Excellent service from first contact to completion of work. (Reviewed July 2021)
From the first phone call and e-mail, to the installation, the service has been outstanding. Honest, trustworthy, efficient. The products are excellent quality and in today's uncertain world, this Company is one of the very best that I have ever dealt with.
I can thoroughly recommend them, and indeed, I already have. (Reviewed July 2021)
Excellent service as usual (Reviewed June 2021)
Very professional and very pleased with the work carried out.Have had a front door done by Steve a couple of years ago and everything is explained.No hidden costs!
An absolute pleasure to deal with. (Reviewed June 2021)
Excellent friendly service from beginning to end. Very professional and excellent works carried out. Would certainly recommend this company . (Reviewed June 2021)
Very efficient service, would highly recommend. (Reviewed June 2021)
It was an excellent performance, the second time that we have employed the co. Will do so again without any hesitation (Reviewed June 2021)
Excellent service, very friendly but professional. Clean and tidy and kept me informed of progress. May have given a higher rating for value for money but I didn't have another quote to compare with. (Reviewed May 2021)
Brilliant service from a highly professional business. All work completed as discussed and agreed, on time and to the quotation. The work took less than one hour and the issue that we have had for 20 years since the original work was installed by a different company, was fixed beautifully. Everything works really smoothly now. It is just as I would have expected from a new product!
You will be very lucky if this business finds the time to do your work. Outstanding work, Cheerful people, Highly Professional and very highly recommended. Thanks very much Steve! (Reviewed May 2021)
from first contact with the company to final delivery and installation, the service was first rate. many thanks STEVE. (Reviewed May 2021)
I found the people who did the work very knowledgeable, helpful. and efficient. They kept to their quote, their work is of a high standard, and they left everything tidy. I would definitely recommend them and I intend to employ them to do further work I need done on the conservatory roof. (Reviewed April 2021)
Excellent service. (Reviewed April 2021)
Work was complicated due to substandard work previously carried out, all defective parts to the front door were removed and replaced with new fittings giving extra security to the door.
Other external door was readjusted to fit correctly, all fittings adjusted and lubricated and drainage holes made due to not provided by manufacture which was causing door fittings to rust.
(Reviewed April 2021)
Dealing with Stephen and his team was a delight from start to finish.
Clearly knowledgeable and highly skilled the service and work undertaken was exceptional.
I know what great looks like but seldom experience this level either at work or home.
Unreservedly recommended. (Reviewed April 2021)
Steve has done a lot of work for us and our families. He is polite, prompt, trustworthy, knowledgeable and his work is of a very high standard. (Reviewed April 2021)
The service and work was conducted in a very professional and friendly manner. Everything was left in a very clean and tidy way we are delighted with result. (Reviewed April 2021)
A comprehensive and thorough installation by a company that clearly take pride in the standard of their workmanship.
Where willing to offer good advice and left our premises clean and tidy. (Reviewed April 2021)
Stephen was very professional from start to finish. A friendly person who completely the work quickly and efficiently. It was my first time dealing with his company and I was very happy with the work carried out. (Reviewed March 2021)
Great service, very friendly, Steve has been doing our windows for a few years and would highly recommend. I wish every trader was like him. (Reviewed March 2021)
We have used this company for many years they are reliable, trustworthy and always advise the best course of action for me the home owner. They have fixed doors, windows and on one occasion popped round with a spare window key when we were putting our house up for sale. I have recommended them to several friends who have received the same level excellent of workmanship as we have. (Reviewed March 2021)
Would highly recommend this company. I had glass replacement as my double glazing had blown. Excellent service, friendly, polite and always wore a mask whilst carrying out the work.
Price was also reasonable with a discount for senior citizens like myself.
(Reviewed February 2021)
Steve responded to my call at once and was at the house as soon as he was able. it was a tricky situation as the builders could not access the room they were working in from the outside until the lock was mended. (Reviewed February 2021)
Replacement bathroom windows. Service was quick, professional and friendly. Steve also took care to explain the issues to us and was helpful throughout. Would definitely use again. (Reviewed February 2021)
Stephen was recommended to me by a family member due to the professional service he gives and fair rates.
He was excellent in communication and ensured the windows were completed promptly for the safety of my child.
He was impeccable in ensuring he kept to COVID guidelines too.
I would highly recommend Stephen. (Reviewed February 2021)
Replacement mechanism had to be ordered. This arrived very quickly. Steve arrived exactly at the arranged time to install. Everything was sanitised on completion. Excellent service, thoroughly recommended. (Reviewed January 2021)
Steve responded very quickly to my e-mail and gave me an accurate estimate of the job cost. He called the following morning, assessed what was needed, returned and fixed the problem (a broken double glazed window lock). We were secure again within the hour.
On the first day of lockdown 3, Steve recognised the security risk and gave gave us priority attention. I can thoroughly recommend him and would certainly use his services again. (Reviewed January 2021)
We are so thankful that we found Steve. He came to our rescue when our old conservatory roof developed leaks. He has such a warm, caring personality and went out of his way, with his colleague, to reassure and address the issues that had been missed. Service was prompt. The work carried out to an excellent standard - with no recurrence of the problem to date in over a year. We also asked him to address a number of faults to the locks and alignment of old double glazed doors and windows that we had not previously been abel to have resolved.He did these with utmost skill and care - it felt like he was our Knight in shining armour at a particularly stressful time. We have recommended him widely since and would not hesitate to give a positive review or to recommend his skills to anyone. (Reviewed January 2021)
4 months ago, Mr Shackleton & a colleague attended our property to repair a leaking conservatory roof & replace various window locks.
The work was completed in a morning to our entire satisfaction & even after the storms & heavy rain endured during the last few months,our conservatory roof remains secure & free from leaks.
A recent jammed door lock was quickly & professionally repaired at a very reasonable cost. The standard of work is excellent at all times & Mr Shackleton comes highly recommended. (Reviewed December 2020)
Fixing leaks in our conservatory. Excellent service. Came to assess what needed doing; quoted a very reasonable price and arranged for the work to be done within a short time. Leaks completely gone. Conservatory looks as good as new. A pleasant experience throughout from a professional and pleasant trader (Reviewed December 2020)
First class service, responded swiftly, professional and friendly. Excellent workmanship and left area so tidy it was as if they hadn't been there. Didn't invoice us until it had rained and we were able to test there were no further leaks, there weren't. He was able to get parts cheaper than initial estimate so reduced our quote accordingly, we've never come across such honesty before! Applied all Covid safeguarding. Would recommend wholeheartedly. (Reviewed December 2020)
The contract was carried out efficiently and to the highest standard. The men were polite and punctual. Their work looks superb, I am delighted (Reviewed December 2020)
Very fast response and very professional approach masked, gloved and cleaned antiseptically all surfaces touched. Kept social distance.
The work was outstanding and completed efficiently, we wouldn't use any other people for our double glazing or conservatory work. (Reviewed December 2020)
Superb service at a very reasonable price. Work was completed extremely professionally. (Reviewed December 2020)
Work carried out was excellent ,arrived at stated time
All covid rules were covered house left clean and tidy, had one window with slight manufacturing fault was cheerfully rectified by Steve (Reviewed December 2020)
I am always delighted with the cheerful, helpful, friendly service given by Steve, to say nothing of the excellent care and attention and quality of work. (Reviewed December 2020)
I was very impressed with the performance of Falcon Design & Construction when Stephen came to fix my door which had been almost impossible to lock and unlock.
Stephen was very friendly and helpful when I called him and came to repair the door within a couple of days.
He diagnosed and fixed the problem quickly and efficiently and gave me helpful advice for the future.
I received a clear and helpful report and invoice soon after his visit.
I would highly recommend his services and would use the company myself in the future should the need arise., (Reviewed December 2020)