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Overall Customer Rating
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Based on 60 reviews
Excellent response time with availability next day to fit a new window handle. Stephen is very professional, provides a great service with a friendly manner. I would have no hesitation in recommending 1st Glass Repairs to family & colleagues. (Reviewed October 2021)
Excellent service ! (Reviewed October 2021)
The level of service I received was impeccable . The company were so professional and did a very good job . (Reviewed October 2021)
Had broken glass in patio door at the weekend, Stephen came round same day to measure up and quote price. Job was repaired very quickly and didn't take long and was very clean and tidy after he had finished, we would recommend him to other people. (Reviewed October 2021)
I have employed Falcon Design several times for repair work to windows and cannot fault this company in any way.
Excellent service and work from start to finish. (Reviewed October 2021)
Very professional prompt and friendly. This is the second time we have used this company and would certainly use them again. (Reviewed September 2021)
Steve was very friendly and polite, Double glazed units arrived earlier than expected. All in all a very efficient service. (Reviewed September 2021)
Replacement of glass in conservatory door measured and completed in time specified by Stephen Shackleton in a very efficient way. (Reviewed September 2021)
Requested assistance via e-mail message on 07-09-2021 and broken door hinge assessed same day. Repair was made the following day by two workmen in around 15 minutes. Brilliant service! Highly recommend this company for any work which they undertake. High quality work at fair price. (Reviewed September 2021)
Very efficient and prompt service. Friendly and fair pricing with old persons discount. Fully recommended. (Reviewed August 2021)
Quick and efficient (Reviewed August 2021)
Steve and Terry arrived on time and carried out the work quickly and efficiently.
We would certainly recommend 1st Glass Window Repair to anyone. (Reviewed August 2021)
Fantastic service from start to finish, I was contacted and consulted with all the way through. A very professional job. I'm very happy with the work. (Reviewed August 2021)
Over the years Steve has completed several jobs for me, all caried out with expertise and friendly service.
The latest job was to replace my georgian double gazing on a bay window. He gave me advice as to my options and I am really pleased with the finished product. Would not hesitate to recommend this company. (Reviewed August 2021)
Great service, quick to respond to the initial quote and a fast but quality job performed on the day (Reviewed August 2021)
I telephoned left a message. Got called back 30 minutes later. Men came next morn 8.30 fixed my patio door. Brilliant service. (Reviewed August 2021)
The work was carried out to a very good standard and Steve communicated well as to when the parts would arrive and the work would be completed. Very pleased with the overall service. (Reviewed July 2021)
Couldn't fault Steve's customer service and standard of work.
Very patient with my 90 year old mum took time explaining what was needed and although a very busy man took time to chat with mum . (Reviewed July 2021)
Repairs to my bay front window.
The work was done efficiently, quickly with no mess left for me to clean up.
Very impressed and would highly recommend. (Reviewed July 2021)
Very friendly, helpful, professional team. Wouldn't hesitate to recommend or use again in the future. (Reviewed July 2021)
Steve arrived promptly at the time specified. He carried out the work quickly and competently and made sure I was happy with the work done before he left. He was very tidy and we also received a OAP discount.
Highly recommended (Reviewed July 2021)
This would have been the second job carried out by this company and can say without any doubt that it was a first class service, very professional and I was keep informed throughout the order, delivery and installation process.
Highly recommended. (Reviewed July 2021)
Excellent service through out the process. Zero pressure to buy. Lots of great advice and good communication. Job completed on time and and to a high standard and very polite and friendly people to have in your home. Would highly recommend. (Reviewed July 2021)
Highly attentive, prompt, efficient, followed instructions, punctual, good humoured, cleaned and tidied area after all work was completed. Highly recommended. (Reviewed July 2021)
Excellent service from first contact to completion of work. (Reviewed July 2021)
From the first phone call and e-mail, to the installation, the service has been outstanding. Honest, trustworthy, efficient. The products are excellent quality and in today's uncertain world, this Company is one of the very best that I have ever dealt with.
I can thoroughly recommend them, and indeed, I already have. (Reviewed July 2021)
Excellent service as usual (Reviewed June 2021)
Very professional and very pleased with the work carried out.Have had a front door done by Steve a couple of years ago and everything is explained.No hidden costs!
An absolute pleasure to deal with. (Reviewed June 2021)
Excellent friendly service from beginning to end. Very professional and excellent works carried out. Would certainly recommend this company . (Reviewed June 2021)
Very efficient service, would highly recommend. (Reviewed June 2021)
It was an excellent performance, the second time that we have employed the co. Will do so again without any hesitation (Reviewed June 2021)
Excellent service, very friendly but professional. Clean and tidy and kept me informed of progress. May have given a higher rating for value for money but I didn't have another quote to compare with. (Reviewed May 2021)
Brilliant service from a highly professional business. All work completed as discussed and agreed, on time and to the quotation. The work took less than one hour and the issue that we have had for 20 years since the original work was installed by a different company, was fixed beautifully. Everything works really smoothly now. It is just as I would have expected from a new product!
You will be very lucky if this business finds the time to do your work. Outstanding work, Cheerful people, Highly Professional and very highly recommended. Thanks very much Steve! (Reviewed May 2021)
from first contact with the company to final delivery and installation, the service was first rate. many thanks STEVE. (Reviewed May 2021)
I found the people who did the work very knowledgeable, helpful. and efficient. They kept to their quote, their work is of a high standard, and they left everything tidy. I would definitely recommend them and I intend to employ them to do further work I need done on the conservatory roof. (Reviewed April 2021)
Excellent service. (Reviewed April 2021)
Work was complicated due to substandard work previously carried out, all defective parts to the front door were removed and replaced with new fittings giving extra security to the door.
Other external door was readjusted to fit correctly, all fittings adjusted and lubricated and drainage holes made due to not provided by manufacture which was causing door fittings to rust.
(Reviewed April 2021)
Dealing with Stephen and his team was a delight from start to finish.
Clearly knowledgeable and highly skilled the service and work undertaken was exceptional.
I know what great looks like but seldom experience this level either at work or home.
Unreservedly recommended. (Reviewed April 2021)
Steve has done a lot of work for us and our families. He is polite, prompt, trustworthy, knowledgeable and his work is of a very high standard. (Reviewed April 2021)
The service and work was conducted in a very professional and friendly manner. Everything was left in a very clean and tidy way we are delighted with result. (Reviewed April 2021)
A comprehensive and thorough installation by a company that clearly take pride in the standard of their workmanship.
Where willing to offer good advice and left our premises clean and tidy. (Reviewed April 2021)
Stephen was very professional from start to finish. A friendly person who completely the work quickly and efficiently. It was my first time dealing with his company and I was very happy with the work carried out. (Reviewed March 2021)
Great service, very friendly, Steve has been doing our windows for a few years and would highly recommend. I wish every trader was like him. (Reviewed March 2021)
We have used this company for many years they are reliable, trustworthy and always advise the best course of action for me the home owner. They have fixed doors, windows and on one occasion popped round with a spare window key when we were putting our house up for sale. I have recommended them to several friends who have received the same level excellent of workmanship as we have. (Reviewed March 2021)
Would highly recommend this company. I had glass replacement as my double glazing had blown. Excellent service, friendly, polite and always wore a mask whilst carrying out the work.
Price was also reasonable with a discount for senior citizens like myself.
(Reviewed February 2021)
Steve responded to my call at once and was at the house as soon as he was able. it was a tricky situation as the builders could not access the room they were working in from the outside until the lock was mended. (Reviewed February 2021)
Replacement bathroom windows. Service was quick, professional and friendly. Steve also took care to explain the issues to us and was helpful throughout. Would definitely use again. (Reviewed February 2021)
Stephen was recommended to me by a family member due to the professional service he gives and fair rates.
He was excellent in communication and ensured the windows were completed promptly for the safety of my child.
He was impeccable in ensuring he kept to COVID guidelines too.
I would highly recommend Stephen. (Reviewed February 2021)
Replacement mechanism had to be ordered. This arrived very quickly. Steve arrived exactly at the arranged time to install. Everything was sanitised on completion. Excellent service, thoroughly recommended. (Reviewed January 2021)
Steve responded very quickly to my e-mail and gave me an accurate estimate of the job cost. He called the following morning, assessed what was needed, returned and fixed the problem (a broken double glazed window lock). We were secure again within the hour.
On the first day of lockdown 3, Steve recognised the security risk and gave gave us priority attention. I can thoroughly recommend him and would certainly use his services again. (Reviewed January 2021)
We are so thankful that we found Steve. He came to our rescue when our old conservatory roof developed leaks. He has such a warm, caring personality and went out of his way, with his colleague, to reassure and address the issues that had been missed. Service was prompt. The work carried out to an excellent standard - with no recurrence of the problem to date in over a year. We also asked him to address a number of faults to the locks and alignment of old double glazed doors and windows that we had not previously been abel to have resolved.He did these with utmost skill and care - it felt like he was our Knight in shining armour at a particularly stressful time. We have recommended him widely since and would not hesitate to give a positive review or to recommend his skills to anyone. (Reviewed January 2021)
4 months ago, Mr Shackleton & a colleague attended our property to repair a leaking conservatory roof & replace various window locks.
The work was completed in a morning to our entire satisfaction & even after the storms & heavy rain endured during the last few months,our conservatory roof remains secure & free from leaks.
A recent jammed door lock was quickly & professionally repaired at a very reasonable cost. The standard of work is excellent at all times & Mr Shackleton comes highly recommended. (Reviewed December 2020)
Fixing leaks in our conservatory. Excellent service. Came to assess what needed doing; quoted a very reasonable price and arranged for the work to be done within a short time. Leaks completely gone. Conservatory looks as good as new. A pleasant experience throughout from a professional and pleasant trader (Reviewed December 2020)
First class service, responded swiftly, professional and friendly. Excellent workmanship and left area so tidy it was as if they hadn't been there. Didn't invoice us until it had rained and we were able to test there were no further leaks, there weren't. He was able to get parts cheaper than initial estimate so reduced our quote accordingly, we've never come across such honesty before! Applied all Covid safeguarding. Would recommend wholeheartedly. (Reviewed December 2020)
The contract was carried out efficiently and to the highest standard. The men were polite and punctual. Their work looks superb, I am delighted (Reviewed December 2020)
Very fast response and very professional approach masked, gloved and cleaned antiseptically all surfaces touched. Kept social distance.
The work was outstanding and completed efficiently, we wouldn't use any other people for our double glazing or conservatory work. (Reviewed December 2020)
Superb service at a very reasonable price. Work was completed extremely professionally. (Reviewed December 2020)
Work carried out was excellent ,arrived at stated time
All covid rules were covered house left clean and tidy, had one window with slight manufacturing fault was cheerfully rectified by Steve (Reviewed December 2020)
I am always delighted with the cheerful, helpful, friendly service given by Steve, to say nothing of the excellent care and attention and quality of work. (Reviewed December 2020)
I was very impressed with the performance of Falcon Design & Construction when Stephen came to fix my door which had been almost impossible to lock and unlock.
Stephen was very friendly and helpful when I called him and came to repair the door within a couple of days.
He diagnosed and fixed the problem quickly and efficiently and gave me helpful advice for the future.
I received a clear and helpful report and invoice soon after his visit.
I would highly recommend his services and would use the company myself in the future should the need arise., (Reviewed December 2020)