Our businesses have all made a commitment to trading in a fair, honest and legal manner with customer friendly service as a priority. We appreciate your comments about our businesses and would ask that you leave any feedback about the products or service you received, good or bad, using the ‘Rate a Business’ tool; all feedback received is monitored by the authority responsible for managing the businesses’ membership.
However we appreciate that very occasionally things may go wrong and your experience may give rise to a complaint.
The Buy With Confidence ‘Make a Complaint’ form should be used in instances where you have attempted to resolve any issues you have with a business, but you feel a member business has breached the terms and conditions of the Buy With Confidence Scheme and you wish to make the managing authority aware. As part of Buy With Confidence, both consumers and businesses can come directly back to us for advice and, potentially, mediation when communication between the two parties has broken down. Complaints will be managed by the businesses’ local scheme operator.
Please note that we only hold information regarding Buy With Confidence businesses – if the business you are complaining about is not a Buy With Confidence member, you can contact the Citizens Advice Consumer Service by clicking this link.