Make a Complaint
Our businesses have all made a commitment to trading in a fair, honest and legal manner with customer friendly service as a priority. We appreciate your comments about our businesses and would ask that you leave any feedback about the products or service you received, good or bad, using the 'Rate a Business' tool; all feedback received is monitored by the local authority responsible for managing the businesses’ membership.
However we appreciate that very occasionally things may go wrong and your experience may give rise to a complaint. The ‘Make a Complaint’ form should be used in the instance that you feel a member businesses has breached the terms and conditions of the Buy With Confidence Scheme and you wish to make the managing authority aware.
If you have not fully raised your complaint yet with the business involved, we recommend doing so before using the form below, to give them a chance to rectify the problem. Resolver can help you to frame your complaint.
If you require individual civil advice about your contract with a member business please contact the Citizens Advice Consumer Helpline on 03454 040506 – your enquiry can be viewed by trading standards.
In the event of an unresolved dispute mediation offered through the Buy With Confidence scheme may be available to you.