I called Tim late in the afternoon (it could have been after 5.30pm) and told him my mother-in-law's electrics had a problem with only 50% of the lighting working. I told him she was old and he said he would be there in 60 minutes. Not only did he arrive before his estimate, he had the problem sorted within 30 mins of his arrival. He called me promptly to say that the electrics were fixed and, because the problem was very simple, would be only charging for 50% of his callout fee. Well done to Tim for 1) responding so quickly after normal clock off time 2) for fixing the problem so quickly 3) for being so fair about his callout charge and 4) for keeping me informed so professionally. Brilliant! (Reviewed November 2018)