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Overall Customer Rating
Units 141, Leyland Trading Estate,
N/A miles from your postcode
Driveways / Tarmac / Paving
Driveways/Paving - Cleaning/Sealing
Based on 70 reviews
Right from the start it was very easy to deal with the team at Rhino Surface Solutions. The sales process was how I like them to be - not in the slightest bit pushy. Questions were answered and the quote arrived quickly.
The install went just as well as the sales process - smoothly. The team doing the installation were a good bunch and when they'd finished we were thrilled with the end result.
We plan to have our patio regenerated and will definitely be planning to have the team at Rhino back to do the work. (Reviewed October 2020)
Very professional service, friendly and considerate workmen. Excellent result to our garden and drive. (Reviewed October 2020)
We are extremely pleased with the patio and pathways which the Rhino team have just finished in our back garden, they look fabulous.
In these times when it seems fashionable to always complain it was wonderful to deal with a set of lads who were friendly, courteous and very hard working, and we would like to extend our thanks for a job very well done.
As when you did our drive last year we shall be pleased to recommend you to our friends and neighbours. (Reviewed October 2020)
1. Apparently the wrong colour stone was delivered & was only checked on the morning of the finishing date. Subsequently the finish date was delayed leaving the pool surrounded by large stones for a few days. 2. A primary reason for choosing Rhino was that they would re-align a run of kerbstones while preparing the base. Sadly, this was not done. 3. I finally managed to source two matching weathered kerbstones to insert where there were two missing. They were 10" wide x 5" thick concrete & yet they still managed to break one of them! 4. The lawn was left long to protect it from any works traffic, unfortunately there were over 100 large stones left in it that we had to remove by hand, to protect the mower blades. 5. Large sharp edges were left on the ends of the edging strip around a pool!
Response from Rhino Surface Solutions Ltd: Thank you for your feedback. Customer satisfaction is of paramount importance to us so we will always seek to learn from any feedback. That being said, we wouldve also appreciated these issues being communicated to us so we have the opportunity to resolve them swiftly. Despite our email conversations over the last few days regarding your outstanding balance, none of the issues mentioned in your feedback were communicated to us (apart from the stone delivery issue which was rectified at the time).
Please be assured that if these issues had been raised after the job was completed or during our recent email comversations, we would've dealt with them straight away - and are still happy to rectify anything that you are unhappy with that was part of the job quoted for.
in terms of the specific issues raised:
Issue 1: Incorrect stone delivered. Yes, this indeed was the case and although this hasn't happened to us before in our 12 years of trading, we have now changed our procedures to ensure specific stone requirements are now checked three days before planned install date rather than on install day itself. Stone is delivered to us 28 pallets at a time and the 1.5 pallets that represented your job was missed - an error on our part that the new procedures will address. For this, we apologise that the installation was delayed from the Saturday to the Tuesday.
Issue 2: Re-aligning run of Kerbstones. We provide written and detailed quotations of the work. This acts as confirmation of the elements of the job. 'Re-aligning run of the kerbstones' was not quoted for or specified. In this particular case, you asked us to install 2 of these for you for which no additional charge was made. This was a goodwill and accommodating gesture.
Issue 3: See above:
Issue 4: Large stones left in the long grass. We are always vigilant that the area is left clean and tidy after the work is complete. The maximum size of hardcore used is 40mm and if some of these were missed in the long grass, then please accept our apologies. We have re-briefed our teams to be extra vigilant in this final stage of clearing up. Again, if you had contacted us to let us know, we would've sent a team member to retrieve the stones from the long grass.
Issue 5: Large sharp edges on edging strip: Again, this is the first time this concern has been raised and I would re-iterate that our reputation demonstrates that should a client raise an issue - it will be dealt with quickly and to their satisfaction. However, I have inspected the detailed pictures of the edging strip and its position and the edge you refer to is underneath your shed and there was no other way of terminating this by your sloped edging stones. Its location doesn't present a hazard
It is entirely your right to give feedback on our performance, and we will always seek to learn from such feedback, however, we would've appreciated it if these issues had been raised when the job was completed so we could have had the opportunity to rectify them. Having spoken to my installers, they have both assured me that feedback from yourself and your partner at the time was specifically that you were very happy with the job. I have also been informed that when the job was finished, you shook our lead installers hand, inspected the job with him and said 'its a really nice finish and a nice job' - Hence the surprise of everyone at Rhino for receiving this feedback from you. If it at point you would like to discuss this, please feel free to contact me and I can assure you, we will bend over backwards to address any genuine issues.
(Reviewed September 2020)
New Patio Service from initial visit to discuss and take measurements to visiting the warehouse to the actual installation - very happy with it all and the men who carried out the work were polite and tidied up everything, and cleaned up when work complete. (Reviewed August 2020)
Absolutely brilliant, Great product, great team - Highly Recommended (Reviewed August 2020)
Great service from these guys. Very professional team, and the finish looks great (Reviewed August 2020)
The company have just completed my resin drive. It has been transformed! The men involved all turned up on time each morning and worked hard. Removal of previous drive was quick with no huge lorries blocking the street. Due to heavy storms the work took a little longer than planned but the finished drive is excellent. Thanks to all the staff, that did a great job. (Reviewed June 2020)
I would highly recommend this company. The level of service was outstanding throughout the process. All the members of the team were extremely professional and they completed the work on time. (Reviewed March 2020)
Fantastic service, Jack, Harry and Shane worked really hard and the finished job looks amazing. Even made a step which has really improved access to the back door.
Highly recommended, polite and courteous team, you won't go wrong in employing them to do the job. (Reviewed February 2020)
An efficient and friendly service. The team were good at their job and kept us informed about progress. The site was left tidy and clean. (Reviewed February 2020)
Brilliant service - Excellent communication, competitive price. (Reviewed January 2020)
Excellent service from start to finish. Very polite hardworking staff and excellent finish. (Reviewed January 2020)
New Path and Entry Path. Cannot praise them highly enough, great product, fantastic team, knowledgeable hard working, so helpful (would recommend them to anyone). (Reviewed November 2019)
Replaced Patio (Reviewed October 2019)
Rhino did a great job of resurfacing our drive. A large drive which was completed in 6 days. They worked on a Saturday too to complete in dry weather. (Reviewed October 2019)
Work done to a very high standard, workforce always very helpful and cheerful. We are very pleased with the overall result. (Reviewed September 2019)
Excellent, the team kept me informed of the work progress, questions asked answered politely & friendly. (Reviewed August 2019)
Produced the driveway we wanted
From start to finish we were kept up to date on the works progress. The two guys, Dave & Harry, were both pleasant & helpful. VG job. (Reviewed August 2019)
New driveway surface
Excellent surface throughout (Reviewed July 2019)
The service was outstand, the men worked so hard and were very polite and friendly. The finished product is amazing. Better than anticipated, and has been admired by many passers by. (Reviewed July 2019)
Good reliable company from quotation to the end of installation. Kept us informed through the whole process. Knowledgeable and pleasant staff. (Reviewed July 2019)
Very impressed with standard of work & very pleased with outcome. (Reviewed July 2019)
Laying of path in churchyard. Excellent work by very pleasant workmen. (Reviewed July 2019)
Above and beyond the "JOB Role"- Very courteous, and helpful in every part of the process from choosing the colours to laying the driveway and going out of the way to be helpful - RECOMENDED TO ANY + EVERYONE!! (Reviewed June 2019)
Excellent standard of work and attention to detail throughout. Very thorough preparation. Initial consultation was not rushed, all parts of the process were fully explained. The guys who did the work were friendly, polite and left the over really clean. Fabulous job - it has transformed the front approach to our house. (Reviewed June 2019)
Prompt arrival, excellent workmanship - worked above + beyond our expectations. Friendly workmen - would not hesitate to recommend. Brilliant result!! (Reviewed May 2019)
Very professional & tidy job (Reviewed May 2019)
Resurfacing of back garden. Excellent service from whole team. Dug out by hand, disposed of soil, 10 tons aggregate brought in compacted and new surface - all by hand. Team were professional, courteous, helpful - brought in my shopping from car - hardworking. (Reviewed May 2019)
Service was excellent. The lads turned up everyday 8-4:30 worked all the time, kept us informed + explained each stage of our new drive. Tidy up each day. I would highly recommend Rhino Surface Solutions Ltd. (Reviewed April 2019)
Fantastic service helpful, kind, on time, clean & tidy. Communication great (Reviewed March 2019)
Brilliant! (Reviewed March 2019)
Excellent service on time, very tidy, lovely job (Reviewed March 2019)
What a transformation to our drive, it looks great. Super product and good competent workers. Very pleased. (Reviewed March 2019)
Good service, tidy workers. Reliable - trustworthy (Reviewed January 2019)
I had the utmost confidence in the team that carried out the work on my drive. Extremely professional, friendly and very hard working (Reviewed December 2018)
Very good service. The workers were very polite and hard working (Reviewed December 2018)
Resin & stone surfacing patio, also a full garden redesign with hard landscaping (Reviewed November 2018)
Work completed to a very high standard. All the guys were friendly tidy and professional. 5 star service (Reviewed November 2018)
Excellent customer service and excellent work carried out. All staff members were friendly, polite and willing to answer any questions (Reviewed November 2018)
Very professional. All staff very pleasant (Reviewed November 2018)
Wanted to use a local company. Very pleased he did excellent job, looks amazing. Good communication (Reviewed October 2018)
Replaced concrete patterned driveway with resin bound one (Reviewed September 2018)
Excellent quick efficient professional and polite was a pleasure to have used this company (Reviewed September 2018)
Drive was replacement (Reviewed September 2018)
Rhino explained the product in detail & supplied many samples for us to try out. The workers- punctual, reliable and very communicative - constantly showing any variations for us to decide the exact job, doing over and above all our expectations. In all an exceptionally professional job that we are extremely happy with (Reviewed September 2018)
Complete re-model of front of property inc driveway. Rhino resin bound permeable stone surface and associated ground work in prep. (Reviewed September 2018)
Very professional company hard working polite and passionate about their business (Reviewed September 2018)
Excellent, would recommend them (Reviewed September 2018)
Used Rhino Surface Solutions in the past and again their work was FIRST CLASS - genuine hardworking team carried out the job exactly as we required resulting in our complete satisfaction. If you want this type of work done look no further than Rhino Surface Solutions. (Reviewed August 2018)
Excellent service, very professional, the two tradesmen, Jack and Harry were a lovely couple of lads, very friendly, pleasant, hard working, clean and tidy, cannot fault the quality of the workmanship in any way.
Would be proud if they were our grandsons.
Well done lads.
Would not hesitate to recommend them to anyone.
Dave Shoesmith, the boss, was also very professional in his approach.
Overall excellent service (Reviewed July 2018)
Driveway resurfaced with resin bound gravel. (Reviewed July 2018)
Had excellent service from day one. Jack and his team were a nice bunch of guys who worked really hard in this hot weather. Kept informed of what was going on. Would recommend. (Reviewed July 2018)
Delighted with work and quality of Rhino. Great team who kept us advised every step of this job. Trustworthy group of people whose advice and experience is second to none. Their pride in their work is evident with attention to detail. My added bonus? They have enhanced the value of my property overnight. (Reviewed July 2018)
Resin bonded gravel path installation. (Reviewed July 2018)
Work was completed quickly and professionally, well within the time frame given. Good helpful service with no hidden extras - everything done as was explained and quoted for. (Reviewed July 2018)
A really good product (driveway) done by really neat/polite/professional people. (Reviewed June 2018)
Good customer care from day one. Work force (Jack & Harry) worked extremely hard to ensure the job was done very professionally and with great care and attention. Could not have asked for more. Well done Rhino. (Reviewed June 2018)
Very good service and very efficient. (Reviewed June 2018)
Excellent. I share a drive with a neighbour and we had the driveway done together, my neighbour is a retired builder and he said that he had never seen a team of lads get on so well together. We were both really pleased with the work. (Reviewed May 2018)
Very polite, pleasure to have on site, lovely group of lads, worked very cleanly. (Reviewed May 2018)
Re-laid driveway and paving around house. (Reviewed April 2018)
All of the workmen were very friendly, polite and hard working. We were happy with their attention to detail. (Reviewed April 2018)
Thoroughly professional from start to finish. As polite and pleasant a group of workers as I have ever met. (Reviewed March 2018)
Very pleased with all aspects of works carried out. Excellent team! (Reviewed March 2018)
Friendly and courteous staff. Always checked with us if they required agreement on work in progress. Excellent value for money. (Reviewed March 2018)
I have nothing but praise for the men working on my property. They were all most considerate & made sure everywhere was safe for me to get about. (Reviewed March 2018)
Excellent service. Professional & friendly. Kept us fully updated. Would highly recommend. (Reviewed February 2018)
An excellent service from a highly skilled professional team. Clear communication from start to finish and an outstanding product. (Reviewed January 2018)