Comments from consumers who have used this trader
Joyce & Robin have kept my pc/laptop working for 5 years. Their remote working is perfect and they are always there when I need them.
Turned up on time, got most of the problems sorted out but in the end needed to take it away. Came back working really well.
Very professional. Answered any questions I had. Very helpful.
Advice on new laptop- setting up of same & removal of all data from old machine.
Computer back up / service / security.
Service for laptop computer
Laptop rebuild + upgrade
First class, excellent service, all positive - no negative
Very professional and efficient. Kept informed fully of what would need to be done and the outcome. Simply explained and demonstrated.
Loan computer when mine 'died.' Guidance given on replacement computer - refurbished or new. Replacement computer set up and checked and guidance on using given.
Yearly service of laptop computer
Excellent advice and service
A full service on my laptop installation of new anti virus and antispyware. Installation of new programs. A thorough lesson on how to use everything, on how to keep my computer safe and efficient.
As always, friendly greeting constant updates + advice, quick turnaround.
Annual service of laptop, originally set up by PC First Aid.
Problem fixing on our home computer. Very full explanation and good service provided to update the computer. Very satisfied with service.
Initial contact by telephone. Company provided excellent advice, by phone or on-line. Also suggest updates where neccessary.
Small company but with BIG knowledge.
Also very nice people!
PC clean up (long overdue) speedy efficient service.
Robyn & Joyce offer a first rate, professional + personal service. They have given me complete peace of mind.
First Class Service
Excellent service, annual checks, reasonable prices and very nice people to deal with. Recommended!
Routine annual computer service. Excellent! Professional, friendly, very knowledgeable. Faultless!
Have used PC-First Aid for many years, always provide excellent friendly service. Would not use anyone else.
Excellent service at a good price highly recommended.
Excellent as always
Very good as usual
Upgrade and 'cleaning' computer.
Excellent communication in clear terms, just what I needed! Gave me security and confidence.
Excellent service. Always willing to answer questions. Remote control part of service to deal with problems, really useful.
Robin and Joyce have made this process simple and easy. Customer Service is friendly and uncomplicated. Would recommend without hesitation.
Service, update and advice on PC (computer) used at home. Very helpful, knowledgeable and reliable service. Home visits, phone calls and emails.
Have used PC-First Aid for five years now, always able to sort problems out quickly. Would not use anybody else.
Excellent service to replace my old laptop with a reconditioned one that works perfectly.
Full training provided to cover the changes in the operating systems, and a full and understandable explanation of the programmes added, for my convenience.
Thank you Joyce.
Very professional friendly service
My laptop computer was running very slow - the fault was remedied, software updated and advice given plus 12 month support in price
Annual service and advice Q's answered
Very efficient and reliable service. Rebuilt a very badly infected laptop which is now working very well. Service includes very helpful remote back up. Excellent.
Installed new laptop with all information. Transferred from old laptop installed Windows 10. Efficient and helpful.
They are friendly, very professional, and don't treat you like an idiot. Do what they say they will when they say they will.
Yearly check up of my PC. Excellent service.
Hard drive replacement and data recovery on PC
Laptop service collect and return excellent service.
Complete overhaul of my laptop.
Great service, fixed a broken screen on my laptop very quickly and given advice about backing up my files. Would definitely use again.
The service was excellent as always, not being very computer minded I hope I absorbed enough of the teaching of how to use Piccasa so I can show my husband (now in a care home) photographs to help remind him of all the happy memories we shared in the past.
Annual Computer Service and update.
Helpful efficient available when I need help, always turns up on time.
Prompt, professional and friendly.
Excellent - servicing of PC
Annual service of HP desk top computer. Very efficient, excellent communication and very reliable.
Excellent service as usual from Robin and Joyce.
I have phoned them on several occasions with a problem and they have always dealt with it immediately. My computer has just had its annual service.
Excellent always very helpful
I have been using PC-First Aid for many years now and have always found them to be most helpful. As there name suggest they provide a first class service.
Computer which is about 6 years, was cleaned up, extra ram fitted, anti virus to there programmes installed. Printer problem resolved.
First class service, always helpful, no problem too minor.
Excellent service and overhaul of PC. Careful explanations. I use this firm annually for servicing which means customer service last all year through. Would highly recommend.
Could not be bettered.
A power spike destroyed our hard disk and ssd. These hardware were replaced, all the data recovered and a total rebuild of windows took place to sort out pre-existing issues. At all times we were kept informed and given options. we now have an efficient computer, 12 months telephone help service, some effective anti-virus and malware programs. We paid Â£240 in total which I think was good value for money. I highly recommend this service. PS We now have surge protection.
The service was first class very helpful.
Computer locked out from internet. PC-first aid fixed problem, due to windows 10 upgrade. Gave advice and recommended memory upgrade and service. Excellent service as quick turn around at short notice.
Yearly service for my laptop
excellent service - as usual
Set up a transfer service from old PC to new PC. This was totally seamless to me, as the user.
Very friendly, efficient service. Any computer problem solved with excellent advice.
It was very efficient, friendly and supportive.
Robin and Joyce are a wonderful team. My PC now runs as smoothly as they do.
Excellent service in every way
Excellent service - all problems solved.
Excellent helpful and courteous.
Fast and efficient, helpful and informative.
Setting up printer
A yearly service of our PC
Replaced keyboard on laptop
Excellent quick friendly
Excellent service, can be depended upon to provide a 1st class service to get the computer up and running again.
Excellent service always provided and understand our individual business needs.
Detailed servicing of computer. Professionally done. Computer returned by employee who explained various additional measures to be undertaken.
Annual service on desktop computer.
Lap top full service. My computer is fixed running better than before I feel it is more secure too.
Desk top still going strong because of annual service. Advice etc given very clearly so that non tech users can understand.
Dead lap top restored to life. It was a problem but Robin gave a lot of time bringing it back to life.
Annual service on my laptop. Robin explained fully what he had done and advised me of the need to copy documents/photos ect to another secure source.
Laptop repair after infection.
Annual service and 1 year service agreement.
Annual service and 1 year service agreement.
Personal Lap top required a complete clean and restore after being subjected to a scam and hacking.
We have used PC First Aid for a number of years. They are reliable and give excellent service at all times.
Expert, patient and very helpful
A rebuild of my computer
Always receive excellent service from PC 1st Aid. Have used them for several years.
Excellent service provided.
Very prompt response, with excellent understanding and appropriate treatment, both for the laptop and for its owner - well done indeed.
I've used PC FirstAid for some years now, and always receive prompt and efficient service with all my personal and business computing needs. I'm very happy to recommend them.
Very helpful and precise, had eye on clock but good service offered.
Advice on buying new computer and then setting up new one. Excellent explanations, easily understood and back up if I need it.
Full service on my computer picked up on time and date and returned earlier when requested.
Full service of Laptop
PC First Aid is an excellent company provides first class service and advice. Totally trustworthy and very good value.
Laptop service - excellent. We find both Robin and Joyce very helpful with any queries - no matter how basic.
PC Upgrade and general tidy
Have always used this organisation since moving here nearly 7 years ago. Excellent service, prompt, personal, professional.
Annual service of home computer.
A very good service, willing to spend time to explain things in detail. Its the third time we have used this company and have recommended them to our friends and family.
Another years trouble free computing due to the maintenance of my PC by PC First Aid.
Clear, relevant guidance given regarding PC issues.
Annual service of 2 desktop and 1 laptop computers. Also installation of new desk top monitor and photoshop update. First class service - as usual.
Update on computer
Friendly professional and quick.
Excellent and trustworthy very pleased.
Install of a new laptop. Install of computer software.
PC support and maintenance
All round excellent
Set up and specified new laptop and transferred data from PC. They are friendly, reliable, knowledgeable and dependable.
Very good all round
Friendly, responsive, professional, excellent service.
Full service and upgrade really friendly, very informative, very helpful, very knowledgeable. Highly recommended. Glad I found them.
Robin is always on time, very efficient and knowledgeable, patient when trying to explain computer to me.
Very good service
Tune up and repair of computer. New HD fitted.
1st class service highly recommend.
Fantastic - up to date and very knowledgeable.
Full PC Service
First class couldn't fault it.
Annual service plus check for viruses.
Not only very knowledgeable, but also pleasant and efficient.
Fast, clearly explained at my level (beginers) had an emergency (scan) quickly dealt with.
Punctual, Professional polite and patient.
This is my third time to use PC First Aid and I am extremely pleased with the service. I would recommend them.
I received a first class service very pleased.
This company have helped me purchase a new computer and loaded all my files. Talked me through the new set up.
Great as usual.
Full service desktop P.C.
Excellent service as always. Very helpful and knowledgeable.
Annual servicing and the removal of un necessary apps.
Laptop Service - PC First Aid provided a first rate professional and efficient service. Faultless.
Annual PC service and support.
Repaired/Serviced/Upgraded Laptop. Loan of Laptop while mine was being repaired.
First class service, very helpful. Would certainly recommend.
Service and advice for computer.
Set up of new computer. First rate - knowledgeable. friendly and professional 5 star service.
Laptop service and provide new hard back up.
Expert and professional.
Reassured by their expert work based upon long experience in this field. Job done comprehensively in a shirt time.
Efficient and friendly.
App times kept to the minute, very polite and friendly my computer now 100% better and we are very happy with service.
Excellent service - explained what was wrong with our computer in layman's terms. Repaired quickly, very polite and courteous.
Computer set up & transfer of data service
Excellent as always. Annual service but helps with my queries too.
Annual service and installation of back up system.
I received polite, pleasant, efficient and thorough service. Robin could not have been more helpful. I shall be recommending him to my friends.
Annual check up and service
Following fraud on my bank account for substantial amount, computer was requested by fraud team at bank to be cleaned. PC-First Aid did an excellent and speedy job and gave 1st class tuition.
Transferred to new computer (domestic) 19/9/16
We always receive a first class service from PC-First Aid, not only with the annual check up, but also whenever we have a concern, justified or not. Friendly and reliable advice throughout.
PC annual service and security check.
The service I have received has been efficient, polite and sympathetic to my needs as an 86 year old computer user.
Excellent communication and knowledge of computer HW and SW. Good customer skills and value for money. So glad we have Robin.
A thorough service that delivered what was asked
Full service and update.
I have my computer serviced by them each year. I have also phoned them a few times in the past year when I have had a problem/query.
The work on my laptop computer was handled quickly and efficiently. The computer was returned promptly and the work was explained in detail. Costs were very reasonable.
Robin and Joyce always give prompt, friendly information service. Advice is given in a manner such as one doesn't feel inadequate. A great company.
New PC purchased - all data transferred. New SSD fitted windows 7 installed. New programmes installed. Spent time to show changes - very good service.
I paid the price I was told. When the computer would be taken away and date returned all this happened.
Excellent and helpful throughout.
Service to PC and general advice about security. Quick, thorough and efficient. Also very pleasant.
Annual maintenance on home computer.
Professional courteous explanatory would definitely recommend. Highly trusted.
Mr Beck was punctual, courteous and explained the working of the computer clearly. He also rolled out all the problems.
MOT and upgrade to Microsoft 10.
Repair to my Laptop done to excellent standard in very quick time with very reasonable charges. Would recommend and use again if necessary.
Always very reliable and extremely professional.
Very good - removal of Malware and service of lap top.
Friendly prompt service very helpful.
PC Support fixing hardware faults and software bugs.
It was excellent, as usual, I would recommend Robin to anyone, he is so patient. I am 93 years old and I don't remember things as well now.
Windows 10 upgrade and servicing computer. Excellent service as always - slight problem with upgrade being swiftly dealt with.
Quick, excellent and a joy.
New Security Programmes
Lots of advice
Excellent as usual on an upgrade/computer check.
First class service always available to answer any queries.
All work done and explained well. All queries answered. Machines returned on time.
Annual service of laptop.
Very thorough service. A little expensive, but 12 months remote support included in the price, so worth it for peace of mind.
This is the second annual service of my computer.
Excellent service overall.
Excellent courteous and efficient.
Annual PC Service, help and advice with any problems.
Annual service and upgrades of computer.
Repair to software of PC
Re build PC software and provide technical support.
Robin & Joyce always provide an excellent professional service. I would recommend them to anyone.
Computer failed. Excellent advice received on way forward. Laptop loaned until new purchase arrived. Softward/programme/data all recovered. Home visit made to ensure all new equipment working correctly.
Usual fine service, Punctual, explanatory.
This was an annual service, promptly and thoroughly carried out. Computer collected and delivered back exactly as arranged. Very satisfied with service received.
Excellent - very personal service and all promises kept.
Laptop serviced, checked out & new drive fitted.
Very good, helpful and informative
Prompt & practical not overly techy!
Full check-up on PC
fantastic! Many years of trouble free computing with PC First Aid. A very informative and helpful service.
Laptop software problem solved, update and annual service
Have used this company many times as they are extremely knowledgeable, very friendly and efficient.
As usual excellent service
Very good service, time taken to explain the installation to windows 10 and security systems being used.
I have received excellent service from the above business and would not hesitate to recommend them to anyone. Thank you.
Friendly, helpful, excellent
First class service from beginning to end
Computer crashed and thought I had lost all data, these guys managed to find it all and get my pc up & running again. Excellent service.
Previously used and very happy with service received, repeat business.
First Class First Aid - 100% recommended in every way
Prompt friendly service, the annual service keeps my oldish PC going smoothly and always better than before it was serviced.
My computer was collected from my home on date and time agreed and returned 2 days later - serviced and updated.
Excellent response and good explanation of work undertaken
Excellent, attentive service. Robin and Joyce were so helpful and very good value for money service.
Prompt efficient service received when daughter's laptop screen broke, would use again. Highly recommended.
Complete laptop re-build following virus. Excellent service.
Set up of new computer and transfer of data from old computer
Very reliable people to meet your computer requirements. Great to know they are there to sort out problems if you get any. Service is excellent.
The service I receive from both Robin and Joyce is always first class - I wouldn't trust my computer to anyone else.
Computer service and upgrade.
An excellent company. First class service. Have already recommended them to friends. Could not have been more helpful.
Have used PC-First Aid for many years always receive professional and excellent service. Relaible
Transfer of all data and programmes, desktop to laptop computer.
Excellent expertise and service from Robin & Joyce
Computer service. First rate, knowledgeable and very helpful husband and wife team. Can't fault them.
Computer service. Very efficient and knowledgeable company. Pleasant to deal with. Faultless.
Prompt, willing helpful - full service and security update.
Good quick service delivered under considerable time pressure.
Excellent service, New computer as old one was past its sell by date.
Have used PC First Aid for a couple of years. Very helpful and always ready to assist.
Windows rebuild due to laptop having blue screen.
Set up new computer. Transfer details, photos etc from old p/c. Robin and Joyce were very helpful.
Yearly Computer Service and clean up.
We always get a first class service from PC-First Aid, and know we can rely on them for help and advice.
Annual PC maintenence and update.
Very professional people. Excellent support. Explained fully on changes.
Always very helpful and polite.
First class would not hesitate to recommend. Good friendly service and value for money.
Disinfection of Laptop, excellent service.
My Computer was very slow and cluttered. This company cleaned hard disc and sorted it out.
Excellent very comprehensive.
I was impressed with the proffesional approach of this company. From irst phone call through to completion of all aspects, advice and guidance was excellent. No hard sell and the life of my laptop extended for a number of years.
Very good especially for me as I am hard of hearing, he talked slow and clear and done a good job on my computer.
My computer was collected and returned exactly as promised.
Robin re-installed it and explained that had been done and why to my satisfaction.
All together a smooth professional performance. 1st class.
Came when they said. Did far more than agreed as it was needed. Gave excellent advice very pleasant throughout.
Excellent - as always.
Excellent very informative about a variety of things I can look at and do on the PC and being a novice I can now look at old pictures much more Great.
First class friendly service.
Computer serviced and set up. Excellent explanation of the new features.
Extremely helpful and professional and excellent backup, made things very easy for me to understand and use.
Repairs to laptop and associated programmes.
My computer is working fine, however I know nothing of them. I would not know if I was over charged or under charged. I am satisfied.
Computer advice and servicing
Great Service, Very professional. Good value.
Absolute First Class
As always I received excellent sevice from this organisation, so I will continue to use them, as I have done so for the past 5 years.
Excellent, courteous good value.
PC-first aid always give a wonderful service and never make you feel stupid for asking what may be silly questions. They always take the time to make sure that you are happy and understand what to do.
Computer servicing plus system support and temp replacement equipment.
Good follow up to solve unexpected problems.
Very prompt service. Lucid explanation of some very technical terms.
New PC configured and delivered on time, and email continuity assured - very detailed support and advice.
Installation of new computer and software.
Very thorough, excellent service, good communication no negative comments at all.
This not very computer literate pensioner was very impressed with the amount of care and detail that was expended on what was probably a very mundane task for them.
Efficient servicing of computer by Robin and Joyce who I trust to give me the best advice possible.
Full service and windows re-build
Computer service including enlarging capacity of 'C' Drive.
We had recommended PC First Aid, and would not hesitate to pass the recommendeation on.
First class very reliable.
A difficult problem with hard disk that they sorted with no panic.
Prompt, helpful, efficient would recommend.
Very good, helpful and reliable service.
Prompt, efficient service and did exactly what was required. 2nd time used and would fully recommend the service
Very prompt reply to my email requesting assistance.
Laptop repaired within 24 hours including collection and delivery from my home address. Excellent service.
Amazing service fully recommend.
Great service - nice people - honest and will use again.
A fabulous service - a very human face in the world of computing
Helpful service, and they dont "talk down" to you.
Very friendly and professional service and honest. My computer knowledge is very limited but they fixed my laptop and patiently helped me to understand what had gone wrong and how to avoid anymore problems.
Very good service and good non- technical explanation. Very practical problem solvers.
Quick efficient service, very reasonable price and support included.
PC - First Aid.com are our family "IT Department - we trust them.
Very promt, reliable and good knowledge. Gave good advice and information relating to after care. Even gave an unscheduled follow up.
PC-First Aid are an excellent business who provide exemplary customer service. I would not hesitate to recommend them to anyone. I found them myself through a friends recommendation
Excellent service, able to explain well fault and how it was fixed.
Very good service everything explained in a clear way.
Felt confident that I was getting the correct services, with no hidden costs. Charming to deal with.
Experienced person who gave me confidence as to his work. Really pleased that I used this company.
Wish we'd found this company years ago. Excellent in all aspects
This company made us feel very confident, they were approachable and good at answering all our (sometimes silly) questions.
A reliable and trustworthy service woth good aftersales help when required.
I have used PC-First Aid company on many occasions and they are very knowledgeable, professional and customer friendly.
It is fantastic to be able to trust such a brilliant duo. They have been so helpful for many years. Whatever the problem they help you sort it out.
Robin and Joyce Beck give value for money and a complete service that in my view is second to none. Reliable friendly service would not use anyone else.
A business you can trust. Excellent, effective and prompt.
An excellent service.
Excellent Personal Service
I have used PC - First Aid for a few years and have always ben very pleased with the 1st class service we recieve.
Fast and friendly service explanations easily understood all queries satisfactorily answered
First class service all through.
Very good service, fixed my computer and gave me lots of advice and help with with computer maintenance.
Good Local Service
Fast Efficient quality service, certainly use again and recommend with confidence.
Have had my computer needs sorted by PC 1st aid since late 90s before company was set up! they are very knowledgeable.
Very proffesional competent service
We did not know about the NCC scheme until we dealt with this company. However it does help one to trust the business.
Excellent efficient and courteous service highly recomended
Very good as ever
Most satifactory resolved and improved my laptop functionality provided an all round package/service
First rate excellent and prompt service ! Faultless! Have been dealing with proprietors for 3 years never had a problem
Excellent service professionally explained.
First class service. Robin spent 2 long sessions at my home and also a week 'rebuilding' my laptop, leaving me one of his during the week.
Because of a mix up with the buying of parts that were needed. They went out of their way to help. They worked hard to satisfy my particular needs.
Provided good service with easy to understand instructions
Second time of using PC-Firstaid and still very good
A first class service delivered promptly and competently.
Best IT Service I've ever had in 20 years
PC First Aid acted in a totally professional manner, were prompt and did a 1st class job.
Prompt and efficient service.
Absolutely thrilled with service and diagnostic corrections made. Thoroughly recommend! Very happy with explanations and results.
Excellent friendly service as always.
Always helpful and on time.
Excellent service. Would recommend. Very good handover too.
First class service and follow up.
Quick to respond and very good service.
Very prompt service on New Year's Eve. My computer problem was solved and I was given good advice by Robin Beck. Extremely satisfied.
Excellent, patient man, he was very helpful. I would recommend him.
Very helpful when required amd good service.
Already a customer. Very prompt and attentive service.
Good service and aftercare. Friendly and explained what they had done and why. Excellent company to deal with.
Always satisfied with their work. Have great confidence in them.
I would confidentally recommend this company to my friends. Great service
PC-FirstAid was recommended by a family member with high regard for them. The service was first class, very efficient, and speedy turn around, meant I give 100% recommendation.
Very pleased with the service
Brilliant, professional, clear information and advice.
Excellent service throughout. Reliable, punctual and conscientious.
If only all service suppliers were of this high standard. Outstanding service, thank you.
Excellent service, very competent, offer of ongoing support. Would recommend to anyone.
Brilliant, professional, clear information and advice.
Excellent service throughout. Reliable, punctual and conscientious.
If only all service suppliers were of this high standard. Outstanding service, thank you.
Excellent service, very competent, offer of ongoing support. Would recommend to anyone
An excellent service. Punctual polite and I am extremely grateful for the expert advice given on how to maintain my PC. This really was money well spent. Thank you.
Would highly recomend to anybody who requires new computers or has a problem to solv. Very friendly and competent.
Excellent advice and guidance, completed on schedule and a good price.
In all the years of owning a computer this was the best service ever recieved. The help and advice was excellent very pleased !
First class service
Usual excellent service Thank you
Very explanatory and make sure you understood it all, and very efficient.
Very much appreciated the feedback, advice and guidance on return of laptop service and rebuild.
A fantastic service. Very helpful and fixed my laptop and saved my sixth form files.
Friendly good advice. Excellent service. Highly recommended.
Very helpful, very professional. Took time to explain everything. Will certainly continue to use PC-First Aid for all my computer needs.
Excellent service/support provided. Impressive breadth of knowledge and ability to pass this on.
Very good and efficient service. Telephone support also excellent.
Excellent service and value for money along with a promt service.
I have used this company for the first time within the past few days and have been highly impressed by their professional attitude and willingness to support my needs. My only regret is that I wish I had come across them some years ago - I am sure they would have met my needs to a much greater extent than some of the people I have used in the past. I will have no hesitation in going back to them if I need further help in the future. Their technical knowledge and understanding of the needs of end-users such as myself is faultless. The advice and guidance they have provided will be of enormous value to me in future years. I would have no hesitation in recommending them to anyone needing similar support.
I would rate this organisation as superb in every respect. They deserve to be recognised as being outstanding in their field and I wish them every success for the future.
Very prompt, courteous and efficient service.
Highly recommend. Left me full of confidence.
Excellent service and first class ongoing support. The PC renote facility provides wonderful diagnosis.
Very professional superb service.
The service on my PC was carried out while I was on holiday, the instructions were carried out methodically and the result carefully explained to me.
Robin is always pront, obliging and diligent in his work.
Excellent advice and service. Don't do anything just what is needed.
A very professional gentleman who was very thorough in solving and putting right the problem with my P.C.
Robin turned up on time and explained everything in an easy to understand way without being at all patronising. Much happier now with backing up and moving photos around.
Have used for some time and Robin provides an invaluable and personal service. Would recommend.
Great service. Very quick
Very professional superb service.
First class service, delivered all as promised with good sound advice and good value for money.
Very reliable and knowledgeable service.
For someone like myself, who is scared of using a laptop, they explained things simply, so that I could grasp how to achieve my taskes, and to enjoy my laptop.
Excellent service and would certainly use them again.
As always very good.
First class customer service and excellent solutions to problems presented. Extremely satisfied.
Very professional company. Very helpful. Full of praise for this company. All my questions were answered in a way I could understand them. I couldn't have had better service. I would use them again.
First rate service. Knowledgeable, friendly, efficient.
Very pleased with the service and excellent tuition so we now know the benefits and dangers of the internet, thank you.
Thank you for an excellent service.
We were impressed by the excellent service and explanations we received.
Professional and friendly.
Robin was excellent. First class customer service. Highly recommended.
Robin and Joyce are complete professionals with excellent knowledge of the product they provide.
Had used before and no complaints then or with back up service since so had no problem using them again.
Extremely helpful to computer beginners.