We had a problem with our boiler last Saturday and we called several times, we texted, we used the web contact form and after ringing the mobile number again yesterday I left a message. Nobody called us back.
While I understand that people may not always be available to answer calls and work during weekends and Bank Holiday I would expect at least a message on their voicemail informing the customers that their service is not available. I would also expect at least a text back.
This is not a good customer service. We called this company because of the good reviews on this specific website hence this review. (Reviewed May 2019)

I had three heating issues, one of which Nick was kind enough to offer advice for on the phone and I was able to resolve it myself. He sorted out the others.

Nick is reliable, genuine and thorough. (Reviewed December 2018)

Highly recommend. Extremely capable and helpful. I would certainly use his services again (Reviewed July 2018)

Very fast response to enquiry and work was completed next day. Very happy! (Reviewed February 2018)

Had a leaking elbow joint in the cold water system. Did not feel confident in tackling the job myself as did not recognise the type of fitting. Turned out to be a copper push-fit!

Nic came when he promised, replaced the joint with a conventional compression fitting.

He was polite, clean and friendly. Would certainly use him again. (Reviewed January 2018)

Took my call on a Sunday, very professional. Arrived as planned on Tuesday and had my hot water back on within a couple of hours! (Reviewed February 2017)

First class. (Reviewed February 2017)

A+ 1st class service. fast efficient and friendly can't recommend him enough will be using in the future. (Reviewed October 2016)

Very reliable. Only able to address one of two issues but the second was a bigger job than I had described so not his fault. (Reviewed October 2016)

Reliable, friendly and really helpful. (Reviewed September 2016)

Very good service. (Reviewed September 2016)

Prompt visit and problem resolved efficiently. (Reviewed December 2015)

Prompt visit and problem resolved efficiently. (Reviewed November 2015)

Excellent all round service and work carried out. (Reviewed November 2015)

Excellent service, from first contact to completion. Highlighted issues missed by others. (Reviewed November 2015)

Prompt efficient service arrived on time. Was very pleased with job done. (Reviewed November 2015)

Excellent. (Reviewed October 2015)

Very good, helpful service came as arranged at price agreed. (Reviewed October 2015)

Very good. (Reviewed August 2015)

Lovely to have found a plumbing and heating engineer who is efficient, reliable and prompt. Todays boiler service was thorough, i feel confident that i can rely on this company. (Reviewed August 2015)

Excellent, happy with the job (Reviewed July 2015)

Very high service and workmanship. (Reviewed July 2015)

Great same day service. (Reviewed July 2015)

Excellent service with a very high quality of workmanship. (Reviewed July 2015)

very satisfied with the work carried out. (Reviewed July 2015)

Good service and well priced, will use again. (Reviewed July 2015)

Great service saved my bacon, emergency water main repair. (Reviewed July 2015)

Very good service, very neat and tidy. (Reviewed July 2015)

My electric shower broke and I needed a new one immediately. Nick from N C Plumbing & Heating came out on the day I called him (a Friday) to take a look, and then came back on the following Monday to fit the new shower. He gave me good and balanced advice on the options I had, and what would be most cost-effective in the circumstances. I was delighted with the work done, and would highly recommend N C Plumbing & Heating. (Reviewed July 2015)