In accordance with the new EU directive concerning website cookies and internet privacy, BWC has made available a cookies policy to outline the way that we use cookies to improve the user experience of our website.
Vetted and approved by Trading Standards
Monitored for customer service
Audited by a Trading Standards professional
Qualified, insured & reference checked
Overall Customer Rating
01582 736317
07956 312451
October 2007
Unit 5 High Town Enterprise Centre
Luton, Bedfordshire
York Street
LU2 0HA
N/A miles from your postcode
Plumbers / Plumbing
Water Engineers/Treatment
Based on 211 reviews
They did a great job inspite of our elderly pipework! (Reviewed June 2019)
A friendly, knowledgeable and efficient company. I was very pleased with the service (Reviewed June 2019)
Work done with you for Aldwyck. Very good first class job. Workers were very pleasant. (Reviewed June 2019)
Work was done well and quite quickly and the path was restored a day or two later - Thanks (Reviewed June 2019)
Friendly & professional service (Reviewed June 2019)
Was dreading expense and upheaval but was value for money and clean and quick. (Reviewed May 2019)
Very good. (Reviewed December 2018)
We only had a leak repair contracted from Affinity Water. The leak was found and repaired. Workers worked hard and did a very good job leaving garden tidy. (Reviewed December 2018)
Very professional service done. (Reviewed November 2018)
First class service! telephone staff efficient. Engineers and workmen gave us confidence that a good job would be done and it was! (Reviewed November 2018)
1st class service from all. (Reviewed November 2018)
100% satisfied with customer service by all the staff. The contractors were extremely polite, professional and courteous. Wee done to your team. (Reviewed November 2018)
The work was carried out promptly and efficiently. (Reviewed September 2018)
Very friendly workers who worked as clean and tidy as possible. Restored site to good order and removed waste. (Reviewed August 2018)
Very hard working guys and quality finish. All of them were very polite and a pleasure to deal with. Thank you! (Reviewed June 2018)
The rubbish clearance was delayed by 10 days. (Reviewed June 2018)
Very efficient staff. (Reviewed June 2018)
All works carried out by friendly, helpful and efficient operatives. (Reviewed June 2018)
Very prompt attendance. Very cooperative and friendly operatives. (Reviewed June 2018)
Very professional and very nice people to deal with. Above all, a difficult job well done. (Reviewed June 2018)
Very satisfied. (Reviewed June 2018)
Friendly and efficient. (Reviewed June 2018)
1st visit contractors excellent. 2nd visit contractors rude, didn't knock door. Started work and left. Very Poor! (Reviewed June 2018)
Have still not collected plastic barriers, don't know when they are. (Reviewed June 2018)
Professional, prompt, timely and tidy workmanship. (Reviewed June 2018)
Very pleasant cheerful workmen. Also efficient. Explained everything. No complaints whatsoever. (Reviewed June 2018)
Extremely efficient. No time wasted. Job finished with satisfaction on my part. (Reviewed March 2018)
From the first visit we had confidence they would sort the problem without major digging we had feared. (Reviewed February 2018)
Replaced water supply pipe, did an excellent job, using a mole to minimise ground work. (Reviewed January 2018)
The work was excellent and the staff very good. No comment on 'value for money' as arranged by Affinity Water (Reviewed December 2017)
Good workers, left behind no mess. Very polite and friendly. (Reviewed December 2017)
Very satisfied with the work and the men were real professionals. Left the place clean and tidy. Very satisfied. (Reviewed December 2017)
Highly recommend. Two nice chaps carried out the repair in the best possible way. All was put back that was taken out. Cleaned up and left very tidy. If all the workforce is as good as the men we had this company will be very proud. (Reviewed December 2017)
Very good service and lovely friendly staff. (Reviewed December 2017)
Pleasant guys, knew what they were doing. Left site very tidy and finished off well. Quite expensive but no one else would be confident to do it. We were pleased to get it sorted in the end. (Reviewed December 2017)
Very professional in carrying out work. Good response, very punctual. Easy to contact. Very clean job. (Reviewed December 2017)
Repair handled quickly and efficiently with little mess. (Reviewed September 2017)
Pleasant workers. All left clean and tidy. (Reviewed September 2017)
The team that came to repair and renew our water supply were very efficient, helpful and courteous. They also cleared thoroughly on completion. (Reviewed September 2017)
Excellent quality staff both at their office and on site. (Reviewed September 2017)
Good clean work. (Reviewed September 2017)
Very good work but had to be chased to make good the hole in my lawn :) (Reviewed September 2017)
From start to finish, M&S provided an excellent service, carrying out a repair and alteration efficiently. We will use this business again. (Reviewed September 2017)
Friendly, punctual and efficient service. (Reviewed September 2017)
Very good. (Reviewed September 2017)
Very professional. Polite. Tidy and very efficient. (Reviewed September 2017)
Excellent work. Efficient. Very professional. Very good price. (Reviewed August 2017)
Very efficient and friendly (Reviewed August 2017)
Good service. (Reviewed August 2017)
Affinity water repair - water leak. (Reviewed August 2017)
Friendly and efficient. (Reviewed August 2017)
Excellent service, repair made promptly, driveway made good, couldn't be better. (Reviewed August 2017)
Very efficient service, conscientious people. (Reviewed August 2017)
Bill was paid by water company. (Reviewed August 2017)
Excellent work. (Reviewed August 2017)
Repaired water supply pipe in a different position with great spirit and energy. (Reviewed August 2017)
I was very happy with the service provided. (Reviewed August 2017)
Very professional and easy to deal with. Helpful and considerate. Clean and tidy. (Reviewed August 2017)
Excellent customer service. Carried out works efficiently. Highly recommend! (Reviewed August 2017)
Very kind to an elderly lady. (Reviewed August 2017)
Very professional. Very helpful. Very efficient, thank you (Reviewed August 2017)
Paid by insurance (Reviewed August 2017)
Brilliant service! (Reviewed April 2017)
Excellent all round service. Job done efficiently and courteously. (Reviewed April 2017)
Very pleased with the work carried out, they done a great job and cleaned up after themselves. (Reviewed April 2017)
The M&S team responded magnificently in my hour of need when my leaking water supply pipe needed replacing. (Reviewed April 2017)
Could not have wished for better service. came when they said they would, polite, respectful, excellent service. (Reviewed April 2017)
Very helpful and polite crews. (Reviewed April 2017)
Top quality work done from a very good company. I would definitely recommend them. (Reviewed April 2017)
First class company. Professional, efficient and friendly service. I would highly recommend them. (Reviewed April 2017)
Friendly, efficient and everything reinstated to original state. (Reviewed April 2017)
All work carried out to a high quality in a timely fashion. (Reviewed April 2017)
Arrived on time. Completed the work efficiently, quickly. Left the site in a good condition. (Reviewed April 2017)
Very happy with the service we received. (Reviewed April 2017)
Nice workmen, saw same team 3 times. Explained everything and fixed our leak. (Reviewed April 2017)
Informative and polite workmen. (Reviewed April 2017)
Hard working, friendly, work was good. (Reviewed April 2017)
Excellent work (Reviewed April 2017)
Top class work. (Reviewed April 2017)
Good service from M&S. Staff work hard in difficult circumstances. (Reviewed December 2016)
The job was carried out professionally, thoroughly and quickly. (Reviewed December 2016)
The guys were brilliant, quick, efficient and good communication. Worked till very late on Halloween to fix problem and missed out on 'trick or treating' with kids. (Reviewed December 2016)
Very efficient and painstaking. (Reviewed December 2016)
First class plumbing service. (Reviewed December 2016)
Excellent work done on behalf of Affinity Water. Highly recommended. (Reviewed December 2016)
Very good work done! (Reviewed December 2016)
Very efficient operation. Very good communications at every stage. (Reviewed December 2016)
Couldn't fault the service! Friendly and efficient. (Reviewed December 2016)
The three separate teams of two all did their very best to carry out a repair with as little disruption and mess as possible. Thank you very much. (Reviewed December 2016)
Colour of concrete finish could have been darker. Not a complaint. (Reviewed December 2016)
M&S arrived on time carried out works to a very high standard. problem solved and returned property back to original condition. Excellent company. (Reviewed December 2016)
Surveyor came within the hour of my phone call and we had the quote for the work the same evening. The men that did the work were very helpful and explained every detail of the work to me, could not be better. (Reviewed December 2016)
M&S Services repaired my supply pipe efficiently and the workers were courteous and clean. (Reviewed December 2016)
From beginning to end friendly, great customer service. open and honest advice, speedy booking. Would highly recommend. (Reviewed December 2016)
Job completed quickly and sufficiently. (Reviewed December 2016)
Completed work as assessed to be required by M&S (Reviewed December 2016)
Friendly and professional service. (Reviewed December 2016)
I was very pleased with the work that was carried out and very polite workmen. (Reviewed December 2016)
No fuss, customer focused work. Pleasant and very considerate workmen. (Reviewed August 2016)
The work carried out was done and everything was dealt with very quickly. No problems at all with this company. (Reviewed August 2016)
Very efficient. Polite. Knew what the problem was straight away. Very clean workman. Resolved our water supply problem, best it has ever been. (Reviewed August 2016)
Great work and good value. (Reviewed July 2016)
My job was completed that day after assessment, any disruption to my garden was made a good impressed. (Reviewed May 2016)
All aspects of the company were great the labourers the plumbers, and the man who made good. They all were wonderful. (Reviewed May 2016)
Very good service. Glad to send more customers, good service. (Reviewed March 2016)
Can not recommend highly enough. All thoroughly professional! (Reviewed January 2016)
Great service - proactive, problem solving, polite and quick. Cleared up after themselves! (Reviewed January 2016)
Excellent service, nice people to deal with. Helpful and efficient. (Reviewed January 2016)
Very polite and helpful, did work efficiently. (Reviewed January 2016)
Excellent service throughout. (Reviewed January 2016)
Quick, clean, efficient, left no sign they had been. (Reviewed January 2016)
First class service. Polite and proficient operatives. (Reviewed January 2016)
Responded very quickly to a burst water main, even though it was Sunday and did an excellent job. (Reviewed January 2016)
Very friendly and professional and flexible. Dealt with an emergency, at short notice, day before I went on holiday. Excellent company. (Reviewed September 2015)
Two very friendly lads, Quickly done. Very satisfied. (Reviewed September 2015)
Extremely professional, reliable and competent company. Will use again. (Reviewed September 2015)
Very efficient and professional service. Work was completed on time with minimal disruption at a competitive price. (Reviewed September 2015)
Repair carried out with expertise. Prompt arrival, water pipe leak traced and section of pipe replaced in two hours. Friendly workforce. (Reviewed August 2015)
All work carried out was done by caring friendly people. (Reviewed July 2015)
Very Good. Very prompt. (Reviewed July 2015)
Can't praise the guys enough, they were brilliant. Hard job very well done. Cleaned everything up when finished. Great. (Reviewed June 2015)
Very polite staff. (Reviewed June 2015)
Provided excellent service and completed work on time. Efficient and friendly service. (Reviewed March 2015)
Good job done, pleasant and polite workmen. No problems with reinstatement after. Well done! (Reviewed March 2015)
Insurers paid the bill, cannot answer value for money question. (Reviewed March 2015)
Very friendly and polite. (Reviewed March 2015)
Excellent service. Friendly and efficient staff. the work was carried out within the time frame quoted and all mess cleared away. (Reviewed February 2015)
Very pleased with the work. Everything was left neat and tidy afterwards. Your workmen were very pleasant and courteous. (Reviewed February 2015)
Excellent service. (Reviewed January 2015)
Excellent. Workmen very polite and efficient. Good service. (Reviewed January 2015)
Insurance work (Reviewed January 2015)
Friendly, courteous and efficient. Did a good job. (Reviewed January 2015)
Great service, really nice tradesmen. (Reviewed January 2015)
Quick and efficient. Great job, well done. (Reviewed January 2015)
Very quick, efficient service. Hghly recommended. (Reviewed January 2015)
The men who carried out the repair were efficient, polite and helpful. (Reviewed January 2015)
Great, Customer service much better than very good. (Reviewed January 2015)
Tony and Jonny our two workmen who repaired pipe "excellent" the two lads who put back blck paving and have done another excellent job. (Reviewed January 2015)
Kevin and Aaron were very professional, helpful and kept me updated on all that was being done. (Reviewed January 2015)
Hard working team who explained how they would detect and repair our water leak. Quick response and friend service. (Reviewed January 2015)
Different contractors doing different jobs would have liked it started and and finished at the same time. (Reviewed January 2015)
Good service. (Reviewed January 2015)
Excellent tradesmen. Tidy and polite good alround work. (Reviewed January 2015)
In contrast to other companies on the Affinity Waters app list, this company were excellent. (Reviewed December 2014)
The workmen came promptly and completed the work as quickly as possible with minimum disruption.
(Reviewed December 2014)
The engineers were very pleasant and professional. (Reviewed December 2014)
Swift response. Plumber was a really nice guy who methodically evaluated, sourced and rectified my lack of water. Great!! (Reviewed December 2014)
very polite, hard working young men. Very tidy and cleaned up afterwards. Excellent work. We are very pleased with the service received! (Reviewed December 2014)
Prompt, courteous and efficient. Very helpful. (Reviewed December 2014)
Effecient, professional and speedy service. courteous workmen. Did a really good job and left it tidy (better than expected). (Reviewed November 2014)
The workman were very helpful. (Reviewed November 2014)
Very good service. Fast and efficient service. Over all very good. (Reviewed November 2014)
Very neat work. (Reviewed November 2014)
The guys were very pleasant until I complained then came back crashing, banging about outside. Also left rubble on my lawn that I had to remove. (Reviewed November 2014)
Very prompt service. All workmen were very helpful and pleasant. Did a good job. (Reviewed November 2014)
Very good service, very courteous staff. (Reviewed November 2014)
Prompt, helpful, friendly service. (Reviewed November 2014)
Done a very satisfactory job. (Reviewed November 2014)
Great service, really nice tradesmen. (Reviewed November 2014)
Friendly, courteous and efficient. Did a good job. (Reviewed November 2014)
All staff ver polite and friendly. Kept us informed in a timely manner. Thanks. (Reviewed October 2014)
The service was excellent, the men did a great job. (Reviewed October 2014)
Very nice engineers. Excellent. (Reviewed October 2014)
Had work done though Homeserve but still good value for money. (Reviewed October 2014)
Came immediately when called by Affinity water, as Affinity Water were unabl to turn my stopcock off while trying to see if my water supply was linked to my neighbour next door. (Reviewed October 2014)
Highly professional. More than happy with the work. (Reviewed October 2014)
Very helpful and polite. Quick to respond. Thanks (Reviewed October 2014)
Underground pipe work 600m deep repaired within 11/2 hours of 1st phone call on a Saturday PM. (Reviewed October 2014)
Arrived at the agreed date and time. Explained the various options. Kept me informed at every stage. Left site clean and tidy. (Reviewed October 2014)