Excellent service. (Reviewed May 2021)

Their service is excellent as they take pride in their work. (Reviewed June 2020)

The receptionist was not clear on things like 'call out charges, charges per hour etc' the charges were unreasonable, no value addition to service and the charge appeared random from the head and not standard.

Traders response 18/04/18:

This was an inquiry only into an emergency, same day attendance, to a heat pump system which had an intermittent fault of which the cause was unclear.

The hourly call out rate was explained but no fixed quote or timescale could be given over the phone until the exact nature of the fault was diagnosed and any part costs obtained as necessary. The rate quoted is in line with the industry standards for heat pump system investigation and remedial work and should not be compared to basic plumbing or electrical call out costs.

As can be seen from our previous feedback, we always offer honest, clear advice with quality work at sensible rates.

Regards,
Paul Dawson
(Reviewed April 2018)

Prompt service, excellent workmanship. (Reviewed March 2018)

They were exceptional. They fully explained everything they were doing. Have their card to keep for the future. (Reviewed February 2018)

Great service, would recommend. (Reviewed June 2017)

Very friendly & helpful (Reviewed February 2017)

Was able to help even though only contacted 24 hours beforehand. Very competent, helpful & friendly. (Reviewed August 2016)

Very good service received from Paul and he is very professional and a pleasure to work with. Strongly recommend Paul. (Reviewed June 2016)

Excellent service. (Reviewed April 2016)

Very helpful and professional, job well done. (Reviewed April 2016)

Excellent. (Reviewed January 2016)

Lanka knew what they were doing and had a real commitment to getting the job done. (Reviewed November 2015)

Emergency call when one of the connection units in the kitchen started to ignite, the fault was found and replaced. (Reviewed September 2015)