This updated review follows my feedback submitted on Monday 25 Nov.
Following poor communication from LAMBLAND and failed delivery dates my rugs arrived.
The rugs are excellent quality and at a very competitive price. I would fully recommend these rugs to anyone and surprisingly I would consider reordering.
It a shame the communication was poor -
Hopefully LAMBLAND will address this and not let it affect their business and great products.
Please feed this back to them.
Exceptionally happy with the rugs (Reviewed November 2019)

Having found the rugs I wanted on the website (both in stock) I placed my order on the 2nd November 2019, payment was taken.
I telephoned LAMBLAND on the 18th Nov as my rugs hadn't arrived. I was told that there'd been a delay with one of the rugs but that this was now ready and that they'd be dispatched later that day and I'd received them on the 20th Nov, I even received a dispatched email.
As they still hadn't arrived on the 22nd I called again - a promise to call me back.
I called again on the 25th Nov as no one called me back on the 22nd. Again a promise to call me back - this time Paul called. I was again told rugs dispatched and would arrive with DPD on 26th. Now the 26th, DPD have been, but not with my LAMBLAND parcel.
The service has been so poor it overrides the product.

UPDATE 1 (FROM CONSUMER):
This updated review follows my feedback submitted on Monday 25 Nov.
Following poor communication from LAMBLAND and failed delivery dates my rugs arrived.
The rugs are excellent quality and at a very competitive price. I would fully recommend these rugs to anyone and surprisingly I would consider reordering.
It a shame the communication was poor -
Hopefully LAMBLAND will address this and not let it affect their business and great products.
Please feed this back to them.
Exceptionally happy with the rugs

TRADER RESPONSE:
I would like to take this opportunity to respond to your feedback left with Buy with Confidence recently regarding your order.
Firstly, I would like to sincerely apologize for the inconvenience you have incurred with your order.
We take great pride and care in our customer service policy and try to ensure that every customer has a positive and happy shopping experience with us.
Clearly, on this occasion we did not meet our high standards and we are sorry for this.
Therefore, we would like to offer you a partial refund outline in an email to you today as an apology.
We hope that this will give you the confidence to shop with us again at Lambland.


UPDATE 2 (On showing an updated version of the feedback, from consumer):
I’m happy to say my second order is due to be delivered tomorrow. I think it’s good for customers to see that even with the best companies sometimes things go wrong - and that good ones get things sorted. This has given me even greater confidence in Buy With Confidence.
(Reviewed November 2019)

Amazing shop, just keeps getting better and better over the last 10 years! Well done all. (Reviewed January 2019)

Very friendly service. I am a previous customer and think the products are brilliant. Excellent value for money - fair price. (Reviewed September 2018)

Fantastic service, very helpful and a wonderful experience upon deciding for slippers. (Reviewed August 2018)

Excellent service, found exactly what I was looking for (Reviewed August 2018)

Good knowledge of products (Reviewed August 2018)

Friendly, helpful assistant. Providing useful advice regarding products viewed and tried. (Reviewed August 2018)

Excellent service and member of staff - flick was very knowledgeable. (Reviewed July 2018)