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12-14 The Crescent
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Timeshare Relinquishment/Refund Advice
The Timeshare Task Force provides a free service specifically to timeshare owners and consumers. It includes related products such as Holiday Membership Clubs, Leisure Credits and Legal & Claims Services.
The Timeshare Task Force is managed by KwikChex (https://kwikchex.com/).
It includes the following resources:
Information website and assistance Timeshare Business Check Funded by the Resort Development Organisation (RDO) Details on https://timesharebusinesscheck.org/
Helpline service. Sponsored by The European Resort Owners Coalition (EUROC) Details on https://timesharehelpline.net/
*Helpline and email assistance.
*Assistance and resources to carry out checks on businesses and products prior to making payments/entering into contracts.
*Assistance regarding what steps to take if you have paid monies/entered into a contract and are concerned.
*Connecting timeshare owners with expert solicitors.
*Information about Timeshare regulations and consumer rights.
In June 2019, KwikChex received a Chartered Trading Standards Institute (CTSI) Hero Award in recognition of our work supporting consumer protection, civil actions and criminal investigations and prosecutions. The award citation included the following quote 'It's role in trying to stop scams or seek justice against the offenders is uncompromising and KwikChex has greatly helped to reduce consumer detriment, particularly within the Timeshare sector.'
Based on 121 reviews
After foolishly being conned into paying a substantial amount of money to relinquish our timeshare points after a cold call, we were eventually put in touch with Chris and June who very quickly helped with our case. One email from Chris seemed to be the catalyst in securing a full refund. We were in regular contact with June who also helped in this matter.
We cannot recommend this firm highly enough as without their help it is very unlikely that this excellent result would have been achieved. (Reviewed April 2023)
This free service was invaluable to me, I hadn't been sleeping, was so anxious and worried about money I had paid to a company for their services that I never received.
Timeshare Taskforce were supporting me all the way, with guidance and advice, they would respond to my emails quickly and always came back with an answer/solution, I never felt on my own.
I completed a Section 75 claim which was originally rejected by the Credit Card company, Timeshare Taskforce advised to take this to the ombudsman, they upheld my claim and the Credit Card company paid me back in full, plus interest.
I cannot thank Timeshare Taskforce enough for the highest level of service they offer. (Reviewed April 2023)
The level of service and help we've received from this company has been nothing short of exceptional.
It has taken a few years but as soon as they found out that Barclays Personal Finance were refunding Azure timeshare purchases they got in touch straightaway and now we've received full settlement on one unit and waiting for the same on the other. We can't thank you enough guys, their are so many rip off companies out there promising the earth when it wasn't possible, even to this day we get phone calls promising to get us a refund from these companies. A couple of years back we got caught out ourselves but they advised us how to get a full refund which we did. You have saved us literally thousands of pounds.
Thank you so much (Reviewed March 2023)
Having been phoned and emailed for years concerning our timeshare which we surrendered 10 years ago saying that we could be.retrospectively charged maintenance fees for those years we contacted Kwikchex who advised us the best way was to confirm with the timeshare company that we were clear of any liability for any charges. We followed their advice and the whole process to put our minds at rest took less than 2 weeks. We cannot praise the advisor and the company enough. We have received 2cold calls this week. As soon as we mentioned Kwikchex the phone call was terminated. (Reviewed February 2023)
Easy to understand advice. June is so friendly and approachable. I trusted she would help us. Whist our issue is still ongoing, the help is still there when we need it. (Reviewed January 2023)
I have dealt with this business over the last 2 years who couldn't have been more helpful. There were so many timeshare companies trying to get me to use their services, for a substantial fee, that I was totally confused. Speaking to June I got free advice and regular follow-ups until some of the finance was repaid to me. What a service! And it's free! (Reviewed November 2022)
Many thanks for your Expert Advice regarding my recent enquiry concerning a clause in my Fractional time share contract.you pointed me in the right direction and I speedily got the answers I needed . I also must thank KWIKCHEX and the team at timeshare task force for your valuable suggestions and guidance on the time share scam you helped me avoid. Keep up the good work you are all doing a wonderful job.
(Reviewed October 2022)
With advice throughout the process of receiving all monies repaid to us. June and her superiors advised us step by step on how to proceed.
After lots of worry, this is much appreciated.
(Reviewed October 2022)
Quick to answer my emails , gave me Great advice, has saved me lots of money, can't thank her enough (Reviewed August 2022)
I received the best advice from this company via June Payne and her superior. I was able to terminate my Timeshare easily and without any fuss. I was also able to retrieve some of the money I had paid to the numerous fraudulent companies who kept telling us that they could do this work for us but at a cost.
This put us in debt for a time and caused us a lot of worry resulting in illness.
I would advise anybody to contact Timeshare Business Check. (Reviewed July 2022)
I had sought to relinquish my timeshare points many times but was always asked to pay to get out. Having already paid years ago for my timeshare plus the annual fees, I felt this was unacceptable. I was hassled to the extent that I felt ill if contacted by those looking for payment for their services. The help provided by the Timeshare Business was a tremendous relief; unlike all the constant phone calls from people promising to get me released - at a fee - Timeshare Business was a free service.They took on my case and advised me on how and when to approach it. After sending numerous emails to all the email addresses related to these, I received an application form to relinquish all points, which was accepted. Thank you Timeshare Business. You supported me every step of the way. (Reviewed May 2022)
They provide excellent advice and what action to be taken when we had been scammed by a company claiming to remove our time share.
Fortunately we had paid a non refundable deposit with a credit card. Initially the card provider would not refund the deposit. We were advised what action to take with the card provider and they subsequently refunded the deposit. (Reviewed May 2022)
From first contact this company were very pro-active and very helpful.
We were making a claim against a major bank about a Timeshare company in Tenerife and the advice we were given helped us forward our claim to the Financial Ombudsman who took 15 months to ratify our claim and the bank then paid us out.
We received excellent support throughout from this company and I would definitely recommend using their free services. (Reviewed May 2022)
After being cold called about my timeshare I was misled about about the market for disposing of my timeshare and persuaded to pay a sizeable amount of money for their advice. Following several instances of misrepresentation and a breach of contract I contacted Kwikchek and was very pleased with their service. Chris Emmins was very supportive and I came out with a positive outcome and excellent advice on my S75 claim which I am pursuing. I can highly recommend this company. (Reviewed May 2022)
Kwikchex free service was absolutely brilliant. After being duped by another business into believing they would get us out of our timeshare contract at a considerable cost to ourselves. The Kwickchex team helped me every step of the way with my section75 claim providing the correct information in order for my claim to be successful and at no cost to myself. They were amazing always at the end of the phone and very helpful during a very stressful and upsetting experience. I can't thank the team enough. (Reviewed May 2022)
We had been trying to cancel / surrender our timeshare since 2019 due to our age and my wife's health concerns. However each time we tried we were pushed back, despite supplying a health condition report letter from our doctor. Each time / each year annual fees and interest were added despite our last stay being in 2019. We contacted a number of sources for support and advice and straightaway were met with warnings about timeshare "scam" companies so abandoned several offers of "help". We had contacted the Timeshare Task Force and continued with them having tried to take up background checks on them. I am pleased to say that we have now now been able to surrender our timeshare membership WITHOUT having to suffer paying the fees and interest payments. Thanks TTF :-) (Reviewed April 2022)
Having been embroiled with a variety of scam companies with regard to timeshare exit and recovery of funds from their related companies, it was a pleasure to finally make contact with people I can trust. Both June and Chris provided expert and supportive advice which enabled me to secure a final exit form my timeshare. I cannot recommend them strongly enough. (Reviewed March 2022)
After foolishly paying another business a fee to relinquish a timeshare I applied to my bank for a refund as this was a fraud. After many rejections & a Section 75 application supported by the wonderful team here I still had no luck.
Then we complained directly to the CEO's office where a detailed investigation was held regarding the 8 months of poor handling of my complaints & claims.
This week I received a FULL refund of £1671.
This undoubtedly would not have been possible without the exemplary work of Timeshare Business Check.
My advice - 1 - TRUST THEM IMPLICITLY, 2 - DO EXACTLY WHAT THEY ADVISE.
Thank you most sincerely. You are stars. (Reviewed March 2022)
We have received a great deal of help from Timeshare Business Check (KwikChex) (TBC), providing help and guidance and a lot of questions for us to ask the company we were dealing with.
I told the company that I was not going ahead, they agreed to let us go, but would not refund the deposit. I contacted TBC and they suggested a Section 75 claim through my credit card, to get it back. Initially the Bank refused. Again, TBC advised if we go to the Financial Ombudsman and finally, although it has taken a couple of years due to Covid-19 delays, we are to get our money back.
(Reviewed January 2022)
I dealt with June Payne at Timeshare Taskforce who was so helpful and sympathetic when I was so stressed not getting anywhere with handing back my timeshare in Paris. Put me in contact with all the right people. Listened politely and calmed me down when my situation had been going on for months. Cannot speak more highly about the service she provided and the business has now all been resolved due to June being so efficient and my step son who speaks fluent French.
This is a genuine timeshare owner who has had 14 happy years in Paris. The problem arose when we tried to hand it back, due to lack of communication, language problems etc and knowing the right people to contact - June Payne was that person. Thank you June
(Reviewed January 2022)
AFTER BEING SCAMMED TWICE IN FOUR YEARS ATTEMPTING TO DISPOSE OF AN UWANTED TIMESHARE LEAVING ME THOUSANDS OF POUNDS OUT OF POCKET AND SUFFERING FROM EXTREME STRESS I WAS CONTACTED BY JUNE PAYNE FROM TBC.FOLLOWING JUNE,S EXCELLENT ADVISE AND GUIDANCE WITHIN SIX WEEKS I RECEIVED A FULL REFUND FROM THE COMPANIES INVOLVED VIA MY CREDIT CARD COMPANY AND BANK ACCOUNT.I WILL ALWAYS BE VERY GRATEFUL TO JUNE AND HER COLLEAGUES AND WOULD GLADLY RECOMMEND THEM TO ANYONE SO THEY MAYNOT SUFFER THE PROBLEMS I ENCOUNTERED,MY ONLY REGRET IS THAT I DID NOT GO TO TBC IN THE FIRST PLACE. (Reviewed December 2021)
You and your team provided me with an incredible exemplary effective professional and friendly service, I am so extremely grateful. (Reviewed November 2021)
We approached Timeshare Task Force as we had paid money to another business who said they would help us relinquish our Timeshare. They gave a timescale of up to 12 months but, 7 months after we paid them the money we heard from the solicitor dealing with our case saying that they could do no more work on our case as they hadn't been paid by that business!
June gave some great advice, very friendly and prompt, and ultimately we have managed to get our money back from the credit card company we used to pay the money. Great service!
(Reviewed November 2021)
A large group of time-share owners established a WhatsApp group in response to the management increasing our annual fees in a way we believed was in breach of our contracts. One of the members recommended we approach KwikChex for help, which we did. I was a bit dubious at first, but our experience has been first-class. June and Chris had the experience, knowledge and "clout" to negotiate with management on our behalf and achieve an excellent outcome from which we have all benefitted. I thoroughly recommend them!! (Reviewed October 2021)
Our contacts were June Payne and Chris Emmins whom have represented the members of a timeshare resort in Madeira in a dispute over the imposition of significant supplementary charges to normal Annual Fees which we regarded as not supported contractually. June and Chris engaged very successfully with the resort management and the Administrator and the charges were withdrawn for physical infrastructure charges made at the sole discretion of the management. June and Chris are very much 'on the ball' and are now helping us with important secondary issues. (Reviewed October 2021)
Free service. Saved timeshare owners being charged for building work carried out by the hotel owner. The amount billed to be shared between timeshare owners was in excess of â¬1 million. We were also being charged for holiday insurance whether we wanted it or not, that has been stopped. The hotel should have an online complaints book for which the link never worked. It does now. Excellent communication and I wish I could rate 10 stars. (Reviewed October 2021)
Excellent communication throughout as a group of us tried to deal with excessive demands for money from the Royal Savoy, Madeira. We were kept well informed and KwikChex have managed to do what the individual owners were unable to do - get the management of the RS and their administrators FNTC to respond. The demands for money have been resolved but KwikChex continue to push for better communication and representation. Thank you Chris and June. (Reviewed October 2021)
KwikChex was asked to represent a timeshare group that was formed to refute supplementary charges suddenly sprung on us by our hotel with zero consultation. Our hotel also suddenly imposed payment of a mandatory health care package over half way through our contract. KwikChex quickly contacted all the right people, got things moving and used their considerable knowledge and expertise to liaise with management and the administrator. They were always available for advice and kept group members informed at all stages. I am amazed at what they achieved for us over a short period of time and eternally grateful because yesterday the hotel wrote to us dropping all charges for both the renovations and the health plan. I cannot thank KwikChex enough and the entire service was at zero cost to us. (Reviewed October 2021)
The work was of the highest standards of professionalism. We received regular updates and the timeshare company was persuaded to drop the extra charges it was proposing to impose. (Reviewed October 2021)
We were recommended to utilise the services of KWIKCHEX by one of the members of our group.I can safely say that June Payne of KWIKCHEX was absolutely first rate and her knowledge and understanding of the groups problems enabled her to negotiate in an exemplary manner thereby obtaining an excellent result to the satisfaction of us all. (Reviewed October 2021)
Superb help in dealing with demands from Royal Savoy for moneys towards maintenance work.
They got the group to agree that the demands were totally without merit, and, were withdrawn.
This has saved each and every timeshare owner at the Royal Savoy several hundred pounds at least.
Could not recommend them, and June in particular, any higher.
Thank you (Reviewed October 2021)
Timeshare Task force (notably June Payne) were involved in the whole process from advice on commencing relinquishment process through to its conclusion. Advice included an initial review of the Timeshare business for past history and various letter content detail and tracking and payment advice. Any queries (there were many) that I raised throughout the process were dealt with in a timely fashion and the language used in all responses was both easy to understand and friendly. Any knowledge boundaries or recommendations to pursue a more specific legal advice were clearly pointed out. I have found the customer service provided by this company to be first rate and would thoroughly recommend them to anyone in a similar position considering or pursuing the relinquishment of their timeshare. (Reviewed September 2021)
Cannot change Contact name on here. June was the person who dealt with the enquiry on the Company Website (Reviewed September 2021)
The service was excellent. Chris was so helpful, he answered all of my questions in full and nothing was too much trouble. When I was having difficulty finding things on my computer that had happened more than a year ago he got the relevant member of staff to help me as well. Well done to the whole team, I would certainly recommend their services to anybody. (Reviewed September 2021)
FIRST CLASS SERVICE FROM TIMESHARE TASKFORCE. I was wary about a company called MLA (based in Tenerife) who claimed they could get me out of a timeshare I had. Having paid a deposit, I began to have second thoughts about MLA and contacted Timeshare Taskforce to see if MLA were legit. The advice given to me confirmed my fears, and I was given advice on what steps to take in order to get a refund from MLA, but as this company refused to answer any e-mails (confirming in my mind they were a con) Timeshare Taskforce helped me complete a Section 75 claim against my credit card company. I received a full refund thanks to the help of June Payne and the team at Timeshare Taskforce. They even kept in touch after the claim to ensure all was progressing well. AN EXCELLENT 5 STAR SERVICE (Reviewed August 2021)
Highly skilled in dealing with our case in retrieving monies that scammers took from us under false pretenses. Assisted us step by step in how to respond. We are extremely grateful for their excellent service. (Reviewed August 2021)
The timeshare business is a minefield with unscrupulous people that ruin the reputation of all that are involved. I can not thank this company enough for providing the advice and guidance that saved me from a stupid and costly mistake.
They also followed up to ensure that the matter was settled and that the outcome was satisfactory. I am so grateful to them. What more can I say. A very bis thank you from me. (Reviewed August 2021)
The advice given was excellent. June certainly knows her business. We were almost taken in by a timeshare scam but she steered us clear - I'm so grateful - thank you June (Reviewed August 2021)
We was involved with a time share scam we would never have sorted it out without the the invaluable advice of June we are very grateful for the excellent service she gave us thank you (Reviewed July 2021)
We was involved with a time share scam we would never have sorted it out without the the invaluable advice of June we are very grateful for the excellent service she gave us thank you (Reviewed July 2021)
Kwikchex are great
June was Brilliant , knowledgeable, efficient ,helpful and the advise given led to a very successful outcome. Saving us a deal of stress and a considerable amount of money . (Reviewed July 2021)
June is a real professional. Clear, accurate advice with a willingness to draw in a colleague to give specialized advice regarding the group of people purporting to be a legitimate Spanish law firm. Anyone needing advice and support regarding a timeshare related issue would do well to seek the support of kwikchex. (Reviewed June 2021)
I can't recommend Kwikchex enough. I was blessed the moment I discovered Kwikchex & June Payne. She was brilliant, listened to my garbled story, calmed me and was very supportive. She & her colleagues gave us sound advice (and priority treatment as time was paramount) about the aspects we should consider in deciding whether or not to proceed. We had signed an agreement with Claims Solution Group (CSG) for them to arrange exit from our Marriott timeshare (at cost of £5k) and on a no win/no pay basis claim compensation for alleged mid-selling. We had paid a deposit of £1k.
I was so worried & panicked about what we were doing, losing sleep & afraid we would lose £5k. We decided to withdraw from our agreement with CSG and got our deposit back.
Kwikchex advice is totally free. Thank you June (Reviewed June 2021)
From the moment of first contact everything was handled efficiently and competently.
Absolutely no complaints whatsoever, and I would highly recommend this service. (Reviewed May 2021)
Very clear and helpful guidance with excellent communication throughout the process. (Reviewed May 2021)
I received Excellent Advice every time I needed it which helped me relinquish my time share (Reviewed May 2021)
Prompt and clear advice given. Friendly and courteous at all times. Highly recommended. (Reviewed May 2021)
June was quick and clear with all her advice. Without her we could have lost an awful lot of money and our sanity. I can't thank her enough for all her assistance. I would highly recommend this service and the icing on the cake is that it was free. I can't thank them enough for what they did. (Reviewed April 2021)
I don't know where to start without June's advice & back up support we would still be locked in a vicious downwards spiral. By the Fraudsters who offered to terminate our timeshare membership. We wished to terminate our contract with our Malta timeshare & were constantly cold called by bogus companies offering their services to terminate our membership contract with our timeshare company for a up front deposit & a lump sum fee, they had information about us already which was circulating around Europe. Why the governments of Europe do not put an end to this toxic Fraud & lock up these criminals for good is a mystery. June got rid of one of these Fraudsters for us & guided us through our Malta relinquishment timeshare process At zero cost to us, thank you June you are a diamond!
(Reviewed April 2021)
The information Chris gave me to fight my case in the small claims court was invaluable. I always received prompt and useful replies and nothing seemed too much trouble. When I first contacted the company and spoke to June she was about to go home but stayed for another hour while I relayed my story to her. The company settled out of court which I'm not sure would have happened without the help from the Timeshare Task Force. (Reviewed April 2021)
I am so happy to have contacted kwikchex,with the help of June and all involved with kwikchex I received all my money back from a bad bad company called aegis direct.they tell you things that just are not true,if anyone reads this.do not have anything to do with aegis direct.with all the help from June,I got through this couple of weeks,I carnt stress enough what kwikchex as done for me.thankyou June you are an amazing person,and great company to go to.all the best to you and the people who work at kwikchex.regard Velma (Reviewed March 2021)
This was a professional and supportive service, and was second to none in providing us with advise and reassurance with the predicament we found ourselves in, concerning a 'Cold Call' from a Timeshare Recovery Agency. (Reviewed March 2021)
The support from KwikChex was invaluable in acheiving release from our timeshare ownership without any penalty. Chris Emmins provided straightforward and clear advice in my dealings with the timeshare organisation, and was happy to intervene if required to help the process along. His knowledge of the timeshare industry was extremenly beneficial enabling him to advise appropriately and lend weight to the relaese process. I am in no doubt that I would not have aceived a succesful conclusion without KwikChex and I would have no hesitation in recommending them. (Reviewed March 2021)
Excellent service received from this company, very well informed, after contacting this company they replied in a timely manner and kept checking with us to make sure we still needed support.
Highly recommended (Reviewed March 2021)
We were approached by Aegis Direct SL on a cold call about our Diamond Resorts membership and we were heavily persuaded to go with Aegis Direct SL to get our membership nullified but following excellent help and advice from June Payne we got all our deposit paid to Aegis back from Aegis Direct SL as we discovered we were already out of Diamond some three years before. (Reviewed March 2021)
I was in despair after falling foul of a Timeshare Exit scammer. June Paynes help was invaluable, responding to my emails with prompt, sound advice. Once June had pointed me in the right direction I was out of my Timeshare commitment in less than three weeks at zero cost. KwikChex is endorsed by the Chartered Trading Standards Institute and maintains a very useful database of companies in the timeshare market. Their service was completely free. Beware any unsolicited approach from companies or individuals offering a service for a fee or no win no fee, no matter how genuine and empathetic they may seem - they have probably obtained your data illegally and there will inevitably be a catch. (Reviewed March 2021)
We contacted June in a state of panic really, after realising that we'd fallen for a scam from Aegis Direct SL. Claiming that they could reclaim All of the maintenance money that we'd ever paid going back to 2003! But, they wanted money upfront to,
A, release us from ownership.
B, claim compensation.
Stupidly we parted with £600 as part payment of £6k!! ( They're very convincing)
We contacted June the next morning after a sleepless night. Feeling very stupid.
June was absolutely top class! So very reassuring, calm and collected. She then proceeded to talk me through the, "Do's & Don'ts" and not to worry. ( not easy when you're panicking) but, she was absolutely spot on. Not only did June guide us through this mess but , surprisingly, we actually got our money back!!
Forever grateful to you (Reviewed February 2021)
The advice that June and her colleagues gave me all the information on the scammers which I needed to obtain a section 75 refund from my friends' credit card. They gave me a lot of support. They had a lot of patience and I could not have done this without June's advice and information.
(Reviewed February 2021)
June Payne is absolutely brilliant and provided an excellent, exceptional service, patiently guiding me from start to finish to terminate our timeshare contract. We achieved a successful result. without all the hassle and stress we would no doubt have suffered from without June's invaluable support. We are most grateful and cannot thank her enough for all her help and assistance. First Class. (Reviewed February 2021)
What a difference after speaking to June. She made me feel so much calmer and more in control of my situation, after the previous months of the persistant telephone calls I had been receiving which eventually wore me down and I ended up being caught up in a scam to get out of my timeshare. June knew what she was talking about, pointed me in the right direction, I really can't thank her enough. (Reviewed February 2021)
Excellent service from start to end from Chris and his team
John Gormley (Reviewed December 2020)
Kwikchex provided me with first class advise and support when I became involved with ECC who promised to help me divest my timeshare. Having paid money and received nothing in return, Chris Emmins and the Timeshare Task Force helped me terminate my agreement with ECC and make a claim against them.
Throughout a long couple of years Chris gave me excellent advise and, much needed, financial support in my fight against ECC. Completely free advise and support was provided in a timely manner. Kwikchex do an excellent job in fighting the rogues, and helping others do the same I can't thank them enough.
To anybody who is having difficulty with a timeshare issue I would say to them to contact Kwikchex for advise, they wont regret it. (Reviewed December 2020)
We had tried to terminate our timeshare membership previously, but unsuccessfully. Following a huge life-changing event, this became even more important. Finding the Timeshare Taskforce was just what we needed. From the first contact with June, it was clear that she was knowledgeable & that her advice was given with the confidence of experience. She listened, advised & reassured at each step, giving us the confidence to send emails & negotiate over the phone with our timeshare company representative, which was tricky at times. June was available to take regular calls & advise on next steps until within a few weeks our timeshare ownership was confirmed as terminated.
Without June & the Timeshare Taskforce, I doubt we would have achieved this outcome. An amazing service. Thank you so much (Reviewed November 2020)
From start to finish we received amazing support which was efficient, reliable and got us the result we needed. Can't speak too highly of Kwikchex (Reviewed November 2020)
After nearly becoming entangled with a couple of companies offering to help us leave our timeshare contract, I found help in the form of Kwickchex. June Payne gave me some excellent advice, to approach the company to find out the procedure for surrendering the timeshare. After a few emails it has become clear that is possible, which is a great relief. Thank you Kwickchex! (Reviewed November 2020)
I spoke to June who fully appreciated the problem in our dealings with a timeshare exit scam in Tenerife. Her advice was invaluable, enabling us to cancel the contract with them and recover our deposit. (Reviewed September 2020)
Excellent service, anyone having the particular problem we were experiencing ( timeshare litigation fraud) need look no further for help & advice. A friendly ,knowledgable voice in the face of a difficult& stressful situation. Put our minds at ease& guided us through the process. Always a call away when needed. In our minds , reason in the face of adversity . Can't thank them enough for a successful outcome. Use them , you won't regret it. You most definitely are not alone.
The more information given , the better to track & find these fraudsters.
Keep up the good work. (Reviewed September 2020)
My first contact was with June who was exceptionally patient and understanding about my case, even offering to stay late to wait for me to send more details. Chris Emmins really helped to put my mind at rest during what had been a very stressful time and I am so grateful for all the help and information given. i would not hesitate to recommend KwickChex to anyone. (Reviewed September 2020)
I would like to thank you for guiding me and helping get a resolution to my query which really made a big difference in the outcome, Your expert service, prompt action and punctual response , would recommend your great service. (Reviewed August 2020)
June was extremely pleasant and helpful. Her manner was also professional and efficient. She saved me money which was also a bonus mark!
Altogether a hassle free and successful conclusion. (Reviewed July 2020)
At all stages it was excellent June Payne was exceptionally helpful and nothing was too much troulbe for her (Reviewed June 2020)
THE LEVEL OF SERVICE WAS VERY HIGH AND INFORMATIVE, COULD NOT HAVE WISHED FOR ANYTHING BETTER, THE GIRLS WERE BRILLIANT. (Reviewed May 2020)
The level of service overall was excellent. The amount of supporting material was extremely helpful as was the encouragement to not give up. The level of information allowed me to identify and avoid the "Rogue" companies which are still preying on us, unfortunate victims.
The friendly and supportive attitude of Mr Chris Emmins gave I am grateful for. (Reviewed May 2020)
I have received excellent advice via emails from KwikChex over a period of six years. At last, resulting from their advice, I have achieved a good result to my problem. (Reviewed February 2020)
We were cold called over our Timeshare at Pueblo Evita and referred to Meridian Litigation Advisors, who advised us we could claim money back on current and previous ownerships. We contacted the Timeshare Advisory people to check on whether MLA was a reputable company and to see if this was genuine. They reacted immediately with advice of does and don'ts. We exchanged emails with them, over a 2 week period, after which we were able to finish our involvement with MLA. Their help and support was invaluable. Many thanks to June. (Reviewed February 2020)
Absolutely brilliant service. Always returned emails and happy to answer any questions I had. So grateful I found them as they gave me so much help and support. Highly recommend them. Thank you so very much for everything you have done to help me :) (Reviewed February 2020)
June was very informed and enjoys a calm confidence which certainly helped. (Reviewed January 2020)
Excellent service, advised me what I needed to do to make contact with the Financial Ombudsman Service who argued and won my case against my credit card supplier (Reviewed December 2019)
Got great advice regarding termination of a timeshare contract in Tenerife. They looked at a company offering the service in this country but advised going direct to the timeshare company before engaging any other services. We did this using a template letter from the internet requesting termination and the reasons. The company agreed to relinquish the contract for a fee to cover legal and administrative costs that was a third of the price of the UK based company. This was only on the understanding that neither party had any further financial claim on each other. We were happy with this as we have enjoyed and used the timeshare over the years and just didn't want to be tied in for the next 52 years. If you are going after compensation I doubt they will release on those terms. Good luck (Reviewed December 2019)
I spoke to June who was very helpful & knowledgeable regarding my problem. She gave me excellent advice and recommended other contacts to help. She confirmed everything immediately by email and relieved a lot of stress for me.
Thank you for all your help (Reviewed December 2019)
The assistance provided by KwikChex in recommending the procedure to follow for a Section 75 claim against Regency Shores, Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I paid to these companies who have since been prosecuted for fraud. (Reviewed December 2018) (Reviewed December 2019)
Quick response with sound advice to the problem I had. Following this advice brought a speedy resolution and a full refund. (Reviewed November 2019)
My wife and I were very impressed by the clarity, thoroughness and speed of the service we received from KwikChex.
Their advice and guidance eventually led to a full refund using Section 75 along with a £50 payment for inconvenience.
KwikChex did not ask for or receive any money from us for their assistance.
Other third parties had requested 40% to 60% commission fees (albeit in a no win/no fee scenario). (Reviewed November 2019)
Dealing with June was informative and invaluable.All emails were prompt. Would not hesitate on passing on information to anyone who requires there services. Thanks (Reviewed November 2019)
The advice was good and the team encouraged me to make contact with my timeshare resort rather than a sales company.
(Reviewed October 2019)
(KwikChex) supported me all through the claim which has taken over a year to come to fruition. They supplied me with excellent advice and guided me through the process including the reference to the Financial Ombudsman. As a result we have succeeded to achieve a result well beyond my expectations. (Reviewed September 2019)
We received first class advice which resulted in a good outcome for ourselves.
Our advice was consistent and Kwikchex encouraged me with on-going support. I couldn't have done it without them. (Reviewed July 2019)
I contacted this company regarding our dealings with a Timeshare company who we were unable to contact. They gave me continuous, good advice, over a period of several weeks. They always replied promptly, using plain English. I am now hoping to get back some of the monies using section 75. Great job! (Reviewed June 2019)
Rapid, effective and efficient. (Reviewed June 2019)
I was very grateful for the help and advice offered to resolve the situation we found ourselves in. Without their advice and help I am unsure as to whether we could have had a successful outcome. Thank you very much for the assistance given. (Reviewed June 2019)
WeI first read the review on the web site about KwikChex Ltd knowing that they were Vetted and trading standard approved professionals who would give us the best help and advise to exit from our timeshare membership.
After completing the initial inquiry page, Chris Emmins was allocated our case for his assistance.
We must say that everyone at Kwikchek was very proffesional, and in particular Chris who dealt with our case.
He was fantastic throughout, as he listened to our concerns and requested for the full history of our contract details to help us from relinquished from our fractional % membership.
What at the beginning looked like a very long & lengthy process was resolved quickly - we are now free from membership with cash settlement A free service which we would highly recommand (Reviewed March 2019)
Chris and his team at Kwikchex offered my Parents a lifeline in assisting them to get their money back from a timeshare scam. I live in Australia, my parents in the UK had pretty much given up all hope of getting anything back from Eze Group after two failed attempts.
I needed to do something to help them from Australia so online research led me to some great reviews that had benefited from Kwikchex support.
I reached out to them and both Chris and Mickey were so quick to respond and threw me a lifeline. I responded immediately to their support instructions and after just over 4 months my parents were over the moon to receive the news they'd been chasing for years, Chris and his team assisted us in getting all of their money back! Amazing free service, can't thank you guys enough! (Reviewed March 2019)
Approached Kwikchex for advise on my timeshare being mis sold to me after recent press articles concerning a Spanish Supreme court ruling and through there advise went back to my timeshare company as wanted to rid myself of this burden. With Kwikchex help I successfully managed to offload my timeshare back to the developer at no other cost except a £10 stamp which was used to track my deeds back to my developer who was Richvale resorts..
This was done very quickly as was my RCI cancellation of membership but I would suspect that this was carried out this way as kwikchex said I had a potential claim for compensation and I think they knew it.I had every bit of documentation and evidence to do this but felt offloading it was a result. I successfully did this with Kwikchex help (Reviewed March 2019)
The service was impeccable, explained everything in easy to understand terms, answered my every query and acted immediately.
An unbelievable exceptional service. This kind of service is very hard to come by in this environment we are living in. I would love to know every aspect of all the matters they can deal with and do wish they had the power to deal with so much more.
Honest and reliable service.
(Reviewed February 2019)
The information provided by KwikChex, to prove the link between Regency Shores and Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I had paid to these companies as a result of their fraudulent scheme. (Reviewed December 2018)
I was well impressed with Kwikchex support and guidance. It was nice to know that the help was free. A very good VB service. (Reviewed November 2018)
Chris and his team have been there for me and my wife,over the last year. The service they have given us has been excellent. We cant thank them enough.
(Reviewed November 2018)
Fast and efficient service with help and advice, free of charge. (Reviewed September 2018)
Very helpful information and support through regular contact. All the people who I spoke to or emailed me information were very helpful and friendly. (Reviewed September 2018)
Excellent advice allowing me to proceed with confidence. (Reviewed August 2018)
I can't thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid to [a timeshare related business/name removed by BWC admin'] for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing investigation into the company.
A salutary lesson not to be persuaded into accepting a "free" holiday without knowing the name of the company proposing to make the sales presentation. (Reviewed August 2018)
Very helpful service which was a breath of fresh air given our experience that the timeshare sector is full of scammers.
Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute with the timeshare co. They resolved the problem very quickly, We had felt we were up against a brick wall and were sceptical of seeking help since everyone we had previously contacted had tried to enrol us in yet another timeshare (or similar) scheme.
I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations. (Reviewed August 2018)
Fantastic advice to get a 'compensation' scam sorted. (Reviewed August 2018)
I got in touch with Kwik chex to ask for help with a problem I had with a company called [name removed by BWC administration]. They gave me good advice and I reclaimed all my monies back from my credit card. I think it is great that these people are there to help us. Thank you so much Kwik Chex. (Reviewed July 2018)
I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided.
I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business].
When [the timeshare relinquishment business] refused to communicate, KwikChex continued to provide support and advice which enabled me to make a claim under Section 75 of the Consumer Credit Act which resulted in me obtaining a full refund.
KwikChex were able to provide information to assist my claim that I had been unable to obtain from anywhere else.
They always answered my emails quickly and were polite, courteous and professional at all times.
A great service.
(Reviewed June 2018)
I contacted KwickChex, regarding a rogue business, they were very quick in responding to my concerns, they sent me letter template to send to the company, With their support & assistance, I was able to get out of a contract. No query was was to much trouble, always responded very quickly.
Would highly recommend them. (Reviewed May 2018)
I wish to thank KwikChex for supporting me through a contractural mess that I had arrived at. The contract was potentially fraudulent and would cost me several thousand pounds. I felt rather foolish to have got myself into this situation but worse was at a loss as to how get out of this "no cooling off"agreement. Fortunately Citizens Advise advised me to talk to KwikChex, who responded quickly to my questions , and opened a private online ticket thread where our conversations were recorded for reference. Critically they provided me with a strongly worded letter informing the company that they could not hold me to a no cooling off contract. I am delighted to say that today, I posted back to the company I am in dispute with, their "Settlement Agreement" releasing me from the contract. (Reviewed April 2018)
I appreciate all of the help and support provided by KwikChex Ltd in particular to Chris Emmins who helped forge a link between Action Fraud and Trading Standards to take unscrupulous fraudsters to task. I would highly recommend them to anyone seeking redress, as they have considerable experience. (Reviewed April 2018)
The staff at the Timeshare Task Force were very professional and knowledgeable about the timeshare industry. I found them online when I was looking for help to get out of a timeshare contract. It was a huge relief to know they were backed by Trading Standards; there are so many timeshare scams online, it's difficult to know who to trust.
They were fantastic, they listened to my concerns and took a full history of the contract details. They resolved my problem and lifted a big weight from my shoulders.
The service was completely free which is amazing in view of the time and effort they put in. I would thoroughly recommend the Timeshare Task Force and in particular I would like to thank Gemma and Lucy for their excellent support throughout the whole process. (Reviewed April 2018)
I found Kwikchex when making a legal claim against [another business]. They provided excellent information which helped in the court case and lots of moral support. I doubt I would have gone all the way to the court hearing had it not been for the support they provided. I would highly recommend them to anyone seeking redress particularly with [another business] as they have considerable experience. (Reviewed February 2018)
KwikChex link to RDO enabled some recovery (5k) of our expenses, but we regret that they were unable to fully recover the extra fee we paid to [business name removed by BWC admin] in 2014 (£7.9k) on the assurance of the [business name removed by BWC admin] rep. that it would ensure a sale.
We have no complaint about our dealings with Lucy at KwikChex. (Reviewed February 2018)
KwikChex were amazing! They offered a free service and help me obtain my money back from the bank, where the bank initially refused, My compliant was against a company who miss represented and mis-sold me their product. KwikChex managed to gather documentation and evidence to help my case. Thank you Chris Emmins (part of KwikChex Ltd) for all your help and support - you were absolutely brilliant! (Reviewed January 2018)
Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens' Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them! (Reviewed January 2018)
The advice and service has been very prompt and clear. They have reacted to my feedback and provided me with positive steps to take which have proven to be successful to date. (Reviewed December 2017)
I acknowledge and appreciate the thorough and efficient service provided by KWIK CHEX LTD and in particular would like to thank Gemma Chatwood for her research of both English and Spanish records which confirmed a link between two companies, which was accepted by our bank and led to a successful settlement. (Reviewed November 2017)
The level of service was excellent throughout the process.
I'm so glad I came across them, they did exactly what they said & got me relinquished from my timeshare & there was no charge. Well done KwikChex. (Reviewed November 2017)
I asked KwikChex for advise in the first place, they offered a full support of my claim against a scam company.
They were very helpful and found me a legal team, and the support they gave me in these stressful times was fantastic.
I would recommend you speak to KwikChex if you need advise and help on timeshare matters. (Reviewed September 2017)
KwikChex have been very helpful and supportive throughout my case. They provided timely information and their experience was calming and reassuring. Without their involvement I would not have been able to make my claim against the defendant. I would like to make special mention of Chris Emmins who has been exceptional. Without the support and guidance of Chris my claims would not have proceeded as well as they did. Excellent service. (Reviewed September 2017)
A responsive, helpful and knowledgeable service which has been instrumental in helping me with issues. In an industry filled with companies trying to operate beyond the law they offer an irreplaceable and necessary service, professionally and without prejudice. I cannot recommend them highly enough (Reviewed September 2017)