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12-14 The Crescent
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Timeshare Relinquishment/Refund Advice
The Timeshare Task Force provides a free service specifically to timeshare owners and consumers. It includes related products such as Holiday Membership Clubs, Leisure Credits and Legal & Claims Services.
The Timeshare Task Force is managed by KwikChex (https://kwikchex.com/).
It includes the following resources:
Information website and assistance Timeshare Business Check Funded by the Resort Development Organisation (RDO) Details on https://timesharebusinesscheck.org/
Helpline service. Sponsored by The European Resort Owners Coalition (EUROC) Details on https://timesharehelpline.net/
*Helpline and email assistance.
*Assistance and resources to carry out checks on businesses and products prior to making payments/entering into contracts.
*Assistance regarding what steps to take if you have paid monies/entered into a contract and are concerned.
*Connecting timeshare owners with expert solicitors.
*Information about Timeshare regulations and consumer rights.
In June 2019, KwikChex received a Chartered Trading Standards Institute (CTSI) Hero Award in recognition of our work supporting consumer protection, civil actions and criminal investigations and prosecutions. The award citation included the following quote 'It's role in trying to stop scams or seek justice against the offenders is uncompromising and KwikChex has greatly helped to reduce consumer detriment, particularly within the Timeshare sector.'
Based on 72 reviews
I donât know where to start without Juneâs advice & back up support we would still be locked in a vicious downwards spiral. By the Fraudsters who offered to terminate our timeshare membership. We wished to terminate our contract with our Malta timeshare & were constantly cold called by bogus companies offering their services to terminate our membership contract with our timeshare company for a up front deposit & a lump sum fee, they had information about us already which was circulating around Europe. Why the governments of Europe do not put an end to this toxic Fraud & lock up these criminals for good is a mystery. June got rid of one of these Fraudsters for us & guided us through our Malta relinquishment timeshare process At zero cost to us, thank you June you are a diamond!
(Reviewed April 2021)
The information Chris gave me to fight my case in the small claims court was invaluable. I always received prompt and useful replies and nothing seemed too much trouble. When I first contacted the company and spoke to June she was about to go home but stayed for another hour while I relayed my story to her. The company settled out of court which Iâm not sure would have happened without the help from the Timeshare Task Force. (Reviewed April 2021)
I am so happy to have contacted kwikchex,with the help of June and all involved with kwikchex I received all my money back from a bad bad company called aegis direct.they tell you things that just are not true,if anyone reads this.do not have anything to do with aegis direct.with all the help from June,I got through this couple of weeks,I carnt stress enough what kwikchex as done for me.thankyou June you are an amazing person,and great company to go to.all the best to you and the people who work at kwikchex.regard Velma (Reviewed March 2021)
This was a professional and supportive service, and was second to none in providing us with advise and reassurance with the predicament we found ourselves in, concerning a 'Cold Call' from a Timeshare Recovery Agency. (Reviewed March 2021)
The support from KwikChex was invaluable in acheiving release from our timeshare ownership without any penalty. Chris Emmins provided straightforward and clear advice in my dealings with the timeshare organisation, and was happy to intervene if required to help the process along. His knowledge of the timeshare industry was extremenly beneficial enabling him to advise appropriately and lend weight to the relaese process. I am in no doubt that I would not have aceived a succesful conclusion without KwikChex and I would have no hesitation in recommending them. (Reviewed March 2021)
Excellent service received from this company, very well informed, after contacting this company they replied in a timely manner and kept checking with us to make sure we still needed support.
Highly recommended (Reviewed March 2021)
We were approached by Aegis Direct SL on a cold call about our Diamond Resorts membership and we were heavily persuaded to go with Aegis Direct SL to get our membership nullified but following excellent help and advice from June Payne we got all our deposit paid to Aegis back from Aegis Direct SL as we discovered we were already out of Diamond some three years before. (Reviewed March 2021)
I was in despair after falling foul of a Timeshare Exit scammer. June Paynes help was invaluable, responding to my emails with prompt, sound advice. Once June had pointed me in the right direction I was out of my Timeshare commitment in less than three weeks at zero cost. KwikChex is endorsed by the Chartered Trading Standards Institute and maintains a very useful database of companies in the timeshare market. Their service was completely free. Beware any unsolicited approach from companies or individuals offering a service for a fee or no win no fee, no matter how genuine and empathetic they may seem â they have probably obtained your data illegally and there will inevitably be a catch. (Reviewed March 2021)
We contacted June in a state of panic really, after realising that we'd fallen for a scam from Aegis Direct SL. Claiming that they could reclaim All of the maintenance money that we'd ever paid going back to 2003! But, they wanted money upfront to,
A, release us from ownership.
B, claim compensation.
Stupidly we parted with Â£600 as part payment of Â£6k!! ( They're very convincing)
We contacted June the next morning after a sleepless night. Feeling very stupid.
June was absolutely top class! So very reassuring, calm and collected. She then proceeded to talk me through the, "Do's & Don'ts" and not to worry. ( not easy when you're panicking) but, she was absolutely spot on. Not only did June guide us through this mess but , surprisingly, we actually got our money back!!
Forever grateful to you (Reviewed February 2021)
The advice that June and her colleagues gave me all the information on the scammers which I needed to obtain a section 75 refund from my friends' credit card. They gave me a lot of support. They had a lot of patience and I could not have done this without June's advice and information.
(Reviewed February 2021)
June Payne is absolutely brilliant and provided an excellent, exceptional service, patiently guiding me from start to finish to terminate our timeshare contract. We achieved a successful result. without all the hassle and stress we would no doubt have suffered from without June's invaluable support. We are most grateful and cannot thank her enough for all her help and assistance. First Class. (Reviewed February 2021)
What a difference after speaking to June. She made me feel so much calmer and more in control of my situation, after the previous months of the persistant telephone calls I had been receiving which eventually wore me down and I ended up being caught up in a scam to get out of my timeshare. June knew what she was talking about, pointed me in the right direction, I really can't thank her enough. (Reviewed February 2021)
Excellent service from start to end from Chris and his team
John Gormley (Reviewed December 2020)
Kwikchex provided me with first class advise and support when I became involved with ECC who promised to help me divest my timeshare. Having paid money and received nothing in return, Chris Emmins and the Timeshare Task Force helped me terminate my agreement with ECC and make a claim against them.
Throughout a long couple of years Chris gave me excellent advise and, much needed, financial support in my fight against ECC. Completely free advise and support was provided in a timely manner. Kwikchex do an excellent job in fighting the rogues, and helping others do the same I canât thank them enough.
To anybody who is having difficulty with a timeshare issue I would say to them to contact Kwikchex for advise, they wont regret it. (Reviewed December 2020)
We had tried to terminate our timeshare membership previously, but unsuccessfully. Following a huge life-changing event, this became even more important. Finding the Timeshare Taskforce was just what we needed. From the first contact with June, it was clear that she was knowledgeable & that her advice was given with the confidence of experience. She listened, advised & reassured at each step, giving us the confidence to send emails & negotiate over the phone with our timeshare company representative, which was tricky at times. June was available to take regular calls & advise on next steps until within a few weeks our timeshare ownership was confirmed as terminated.
Without June & the Timeshare Taskforce, I doubt we would have achieved this outcome. An amazing service. Thank you so much (Reviewed November 2020)
From start to finish we received amazing support which was efficient, reliable and got us the result we needed. Can't speak too highly of Kwikchex (Reviewed November 2020)
After nearly becoming entangled with a couple of companies offering to help us leave our timeshare contract, I found help in the form of Kwickchex. June Payne gave me some excellent advice, to approach the company to find out the procedure for surrendering the timeshare. After a few emails it has become clear that is possible, which is a great relief. Thank you Kwickchex! (Reviewed November 2020)
I spoke to June who fully appreciated the problem in our dealings with a timeshare exit scam in Tenerife. Her advice was invaluable, enabling us to cancel the contract with them and recover our deposit. (Reviewed September 2020)
Excellent service, anyone having the particular problem we were experiencing ( timeshare litigation fraud) need look no further for help & advice. A friendly ,knowledgable voice in the face of a difficult& stressful situation. Put our minds at ease& guided us through the process. Always a call away when needed. In our minds , reason in the face of adversity . Can't thank them enough for a successful outcome. Use them , you won't regret it. You most definitely are not alone.
The more information given , the better to track & find these fraudsters.
Keep up the good work. (Reviewed September 2020)
My first contact was with June who was exceptionally patient and understanding about my case, even offering to stay late to wait for me to send more details. Chris Emmins really helped to put my mind at rest during what had been a very stressful time and I am so grateful for all the help and information given. i would not hesitate to recommend KwickChex to anyone. (Reviewed September 2020)
I would like to thank you for guiding me and helping get a resolution to my query which really made a big difference in the outcome, Your expert service, prompt action and punctual response , would recommend your great service. (Reviewed August 2020)
June was extremely pleasant and helpful. Her manner was also professional and efficient. She saved me money which was also a bonus mark!
Altogether a hassle free and successful conclusion. (Reviewed July 2020)
At all stages it was excellent June Payne was exceptionally helpful and nothing was too much troulbe for her (Reviewed June 2020)
THE LEVEL OF SERVICE WAS VERY HIGH AND INFORMATIVE, COULD NOT HAVE WISHED FOR ANYTHING BETTER, THE GIRLS WERE BRILLIANT. (Reviewed May 2020)
The level of service overall was excellent. The amount of supporting material was extremely helpful as was the encouragement to not give up. The level of information allowed me to identify and avoid the "Rogue" companies which are still preying on us, unfortunate victims.
The friendly and supportive attitude of Mr Chris Emmins gave I am grateful for. (Reviewed May 2020)
I have received excellent advice via emails from KwikChex over a period of six years. At last, resulting from their advice, I have achieved a good result to my problem. (Reviewed February 2020)
We were cold called over our Timeshare at Pueblo Evita and referred to Meridian Litigation Advisors, who advised us we could claim money back on current and previous ownerships. We contacted the Timeshare Advisory people to check on whether MLA was a reputable company and to see if this was genuine. They reacted immediately with advice of does and don'ts. We exchanged emails with them, over a 2 week period, after which we were able to finish our involvement with MLA. Their help and support was invaluable. Many thanks to June. (Reviewed February 2020)
Absolutely brilliant service. Always returned emails and happy to answer any questions I had. So grateful I found them as they gave me so much help and support. Highly recommend them. Thank you so very much for everything you have done to help me :) (Reviewed February 2020)
June was very informed and enjoys a calm confidence which certainly helped. (Reviewed January 2020)
Excellent service, advised me what I needed to do to make contact with the Financial Ombudsman Service who argued and won my case against my credit card supplier (Reviewed December 2019)
Got great advice regarding termination of a timeshare contract in Tenerife. They looked at a company offering the service in this country but advised going direct to the timeshare company before engaging any other services. We did this using a template letter from the internet requesting termination and the reasons. The company agreed to relinquish the contract for a fee to cover legal and administrative costs that was a third of the price of the UK based company. This was only on the understanding that neither party had any further financial claim on each other. We were happy with this as we have enjoyed and used the timeshare over the years and just didn't want to be tied in for the next 52 years. If you are going after compensation I doubt they will release on those terms. Good luck (Reviewed December 2019)
I spoke to June who was very helpful & knowledgeable regarding my problem. She gave me excellent advice and recommended other contacts to help. She confirmed everything immediately by email and relieved a lot of stress for me.
Thank you for all your help (Reviewed December 2019)
The assistance provided by KwikChex in recommending the procedure to follow for a Section 75 claim against Regency Shores, Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I paid to these companies who have since been prosecuted for fraud. (Reviewed December 2018) (Reviewed December 2019)
Quick response with sound advice to the problem I had. Following this advice brought a speedy resolution and a full refund. (Reviewed November 2019)
My wife and I were very impressed by the clarity, thoroughness and speed of the service we received from KwikChex.
Their advice and guidance eventually led to a full refund using Section 75 along with a Â£50 payment for inconvenience.
KwikChex did not ask for or receive any money from us for their assistance.
Other third parties had requested 40% to 60% commission fees (albeit in a no win/no fee scenario). (Reviewed November 2019)
Dealing with June was informative and invaluable.All emails were prompt. Would not hesitate on passing on information to anyone who requires there services. Thanks (Reviewed November 2019)
The advice was good and the team encouraged me to make contact with my timeshare resort rather than a sales company.
(Reviewed October 2019)
(KwikChex) supported me all through the claim which has taken over a year to come to fruition. They supplied me with excellent advice and guided me through the process including the reference to the Financial Ombudsman. As a result we have succeeded to achieve a result well beyond my expectations. (Reviewed September 2019)
We received first class advice which resulted in a good outcome for ourselves.
Our advice was consistent and Kwikchex encouraged me with on-going support. I couldn't have done it without them. (Reviewed July 2019)
I contacted this company regarding our dealings with a Timeshare company who we were unable to contact. They gave me continuous, good advice, over a period of several weeks. They always replied promptly, using plain English. I am now hoping to get back some of the monies using section 75. Great job! (Reviewed June 2019)
Rapid, effective and efficient. (Reviewed June 2019)
I was very grateful for the help and advice offered to resolve the situation we found ourselves in. Without their advice and help I am unsure as to whether we could have had a successful outcome. Thank you very much for the assistance given. (Reviewed June 2019)
WeI first read the review on the web site about KwikChex Ltd knowing that they were Vetted and trading standard approved professionals who would give us the best help and advise to exit from our timeshare membership.
After completing the initial inquiry page, Chris Emmins was allocated our case for his assistance.
We must say that everyone at Kwikchek was very proffesional, and in particular Chris who dealt with our case.
He was fantastic throughout, as he listened to our concerns and requested for the full history of our contract details to help us from relinquished from our fractional % membership.
What at the beginning looked like a very long & lengthy process was resolved quickly - we are now free from membership with cash settlement A free service which we would highly recommand (Reviewed March 2019)
Chris and his team at Kwikchex offered my Parents a lifeline in assisting them to get their money back from a timeshare scam. I live in Australia, my parents in the UK had pretty much given up all hope of getting anything back from Eze Group after two failed attempts.
I needed to do something to help them from Australia so online research led me to some great reviews that had benefited from Kwikchex support.
I reached out to them and both Chris and Mickey were so quick to respond and threw me a lifeline. I responded immediately to their support instructions and after just over 4 months my parents were over the moon to receive the news theyâd been chasing for years, Chris and his team assisted us in getting all of their money back! Amazing free service, canât thank you guys enough! (Reviewed March 2019)
Approached Kwikchex for advise on my timeshare being mis sold to me after recent press articles concerning a Spanish Supreme court ruling and through there advise went back to my timeshare company as wanted to rid myself of this burden. With Kwikchex help I successfully managed to offload my timeshare back to the developer at no other cost except a £10 stamp which was used to track my deeds back to my developer who was Richvale resorts..
This was done very quickly as was my RCI cancellation of membership but I would suspect that this was carried out this way as kwikchex said I had a potential claim for compensation and I think they knew it.I had every bit of documentation and evidence to do this but felt offloading it was a result. I successfully did this with Kwikchex help (Reviewed March 2019)
The service was impeccable, explained everything in easy to understand terms, answered my every query and acted immediately.
An unbelievable exceptional service. This kind of service is very hard to come by in this environment we are living in. I would love to know every aspect of all the matters they can deal with and do wish they had the power to deal with so much more.
Honest and reliable service.
(Reviewed February 2019)
The information provided by KwikChex, to prove the link between Regency Shores and Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I had paid to these companies as a result of their fraudulent scheme. (Reviewed December 2018)
I was well impressed with Kwikchex support and guidance. It was nice to know that the help was free. A very good VB service. (Reviewed November 2018)
Chris and his team have been there for me and my wife,over the last year. The service they have given us has been excellent. We cant thank them enough.
(Reviewed November 2018)
Fast and efficient service with help and advice, free of charge. (Reviewed September 2018)
Very helpful information and support through regular contact. All the people who I spoke to or emailed me information were very helpful and friendly. (Reviewed September 2018)
Excellent advice allowing me to proceed with confidence. (Reviewed August 2018)
I can't thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid to [a timeshare related business/name removed by BWC admin'] for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing investigation into the company.
A salutary lesson not to be persuaded into accepting a "free" holiday without knowing the name of the company proposing to make the sales presentation. (Reviewed August 2018)
Very helpful service which was a breath of fresh air given our experience that the timeshare sector is full of scammers.
Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute with the timeshare co. They resolved the problem very quickly, We had felt we were up against a brick wall and were sceptical of seeking help since everyone we had previously contacted had tried to enrol us in yet another timeshare (or similar) scheme.
I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations. (Reviewed August 2018)
Fantastic advice to get a 'compensation' scam sorted. (Reviewed August 2018)
I got in touch with Kwik chex to ask for help with a problem I had with a company called [name removed by BWC administration]. They gave me good advice and I reclaimed all my monies back from my credit card. I think it is great that these people are there to help us. Thank you so much Kwik Chex. (Reviewed July 2018)
I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided.
I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business].
When [the timeshare relinquishment business] refused to communicate, KwikChex continued to provide support and advice which enabled me to make a claim under Section 75 of the Consumer Credit Act which resulted in me obtaining a full refund.
KwikChex were able to provide information to assist my claim that I had been unable to obtain from anywhere else.
They always answered my emails quickly and were polite, courteous and professional at all times.
A great service.
(Reviewed June 2018)
I contacted KwickChex, regarding a rogue business, they were very quick in responding to my concerns, they sent me letter template to send to the company, With their support & assistance, I was able to get out of a contract. No query was was to much trouble, always responded very quickly.
Would highly recommend them. (Reviewed May 2018)
I wish to thank KwikChex for supporting me through a contractural mess that I had arrived at. The contract was potentially fraudulent and would cost me several thousand pounds. I felt rather foolish to have got myself into this situation but worse was at a loss as to how get out of this "no cooling off"agreement. Fortunately Citizens Advise advised me to talk to KwikChex, who responded quickly to my questions , and opened a private online ticket thread where our conversations were recorded for reference. Critically they provided me with a strongly worded letter informing the company that they could not hold me to a no cooling off contract. I am delighted to say that today, I posted back to the company I am in dispute with, their "Settlement Agreement" releasing me from the contract. (Reviewed April 2018)
I appreciate all of the help and support provided by KwikChex Ltd in particular to Chris Emmins who helped forge a link between Action Fraud and Trading Standards to take unscrupulous fraudsters to task. I would highly recommend them to anyone seeking redress, as they have considerable experience. (Reviewed April 2018)
The staff at the Timeshare Task Force were very professional and knowledgeable about the timeshare industry. I found them online when I was looking for help to get out of a timeshare contract. It was a huge relief to know they were backed by Trading Standards; there are so many timeshare scams online, it's difficult to know who to trust.
They were fantastic, they listened to my concerns and took a full history of the contract details. They resolved my problem and lifted a big weight from my shoulders.
The service was completely free which is amazing in view of the time and effort they put in. I would thoroughly recommend the Timeshare Task Force and in particular I would like to thank Gemma and Lucy for their excellent support throughout the whole process. (Reviewed April 2018)
I found Kwikchex when making a legal claim against [another business]. They provided excellent information which helped in the court case and lots of moral support. I doubt I would have gone all the way to the court hearing had it not been for the support they provided. I would highly recommend them to anyone seeking redress particularly with [another business] as they have considerable experience. (Reviewed February 2018)
KwikChex link to RDO enabled some recovery (5k) of our expenses, but we regret that they were unable to fully recover the extra fee we paid to [business name removed by BWC admin] in 2014 (£7.9k) on the assurance of the [business name removed by BWC admin] rep. that it would ensure a sale.
We have no complaint about our dealings with Lucy at KwikChex. (Reviewed February 2018)
KwikChex were amazing! They offered a free service and help me obtain my money back from the bank, where the bank initially refused, My compliant was against a company who miss represented and mis-sold me their product. KwikChex managed to gather documentation and evidence to help my case. Thank you Chris Emmins (part of KwikChex Ltd) for all your help and support - you were absolutely brilliant! (Reviewed January 2018)
Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens' Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them! (Reviewed January 2018)
The advice and service has been very prompt and clear. They have reacted to my feedback and provided me with positive steps to take which have proven to be successful to date. (Reviewed December 2017)
I acknowledge and appreciate the thorough and efficient service provided by KWIK CHEX LTD and in particular would like to thank Gemma Chatwood for her research of both English and Spanish records which confirmed a link between two companies, which was accepted by our bank and led to a successful settlement. (Reviewed November 2017)
The level of service was excellent throughout the process.
I'm so glad I came across them, they did exactly what they said & got me relinquished from my timeshare & there was no charge. Well done KwikChex. (Reviewed November 2017)
I asked KwikChex for advise in the first place, they offered a full support of my claim against a scam company.
They were very helpful and found me a legal team, and the support they gave me in these stressful times was fantastic.
I would recommend you speak to KwikChex if you need advise and help on timeshare matters. (Reviewed September 2017)
KwikChex have been very helpful and supportive throughout my case. They provided timely information and their experience was calming and reassuring. Without their involvement I would not have been able to make my claim against the defendant. I would like to make special mention of Chris Emmins who has been exceptional. Without the support and guidance of Chris my claims would not have proceeded as well as they did. Excellent service. (Reviewed September 2017)
A responsive, helpful and knowledgeable service which has been instrumental in helping me with issues. In an industry filled with companies trying to operate beyond the law they offer an irreplaceable and necessary service, professionally and without prejudice. I cannot recommend them highly enough (Reviewed September 2017)