Vetted and approved by Trading Standards
Monitored for customer service
Visited by a Trading Standards professional
Qualified, insured & reference checked
Overall Customer Rating
12-14 The Crescent
N/A miles from your postcode
Legal Services - Claims Management
KwikChex (https://kwikchex.com/) provides a free service specifically to timeshare owners and consumers via the Timeshare Task Force (https://timesharetaskforce.org/). It includes related products such as Holiday Membership Clubs, Leisure Credits and Legal & Claims Services.
KwikChex is a Corporate Affiliate Member of the Chartered Trading Standards Institute (CTSI), which is a process that requires sponsorship from Trading Standards Officers and approval by the CTSI. In addition, we work closely with law enforcement agencies, including the police and Trading Standards and a number of government departments.
In June 2019, we received a Chartered Trading Standards Institute (CTSI) Hero Award in recognition of our work supporting consumer protection, civil actions and criminal investigations and prosecutions.
Quote from Trading Standards - 'Its role in trying to stop scams or seek justice against the offenders is uncompromising and KwikChex has greatly helped to reduce consumer detriment, particularly within the Timeshare sector.'
*Helpline and email assistance.
*Advice and resources to carry out checks on businesses and products prior to making payments/entering into contracts.
*Advice on what steps to take if you have paid monies/entered into a contract and are concerned.
*Warnings/Updates/News about specific businesses.
Websites managed by KwikChex include:
https://timesharetaskforce.org and https://timesharebusinesscheck.org
Based on 43 reviews
June was very informed and enjoys a calm confidence which certainly helped. (Reviewed January 2020)
Excellent service, advised me what I needed to do to make contact with the Financial Ombudsman Service who argued and won my case against my credit card supplier (Reviewed December 2019)
Got great advice regarding termination of a timeshare contract in Tenerife. They looked at a company offering the service in this country but advised going direct to the timeshare company before engaging any other services. We did this using a template letter from the internet requesting termination and the reasons. The company agreed to relinquish the contract for a fee to cover legal and administrative costs that was a third of the price of the UK based company. This was only on the understanding that neither party had any further financial claim on each other. We were happy with this as we have enjoyed and used the timeshare over the years and just didn't want to be tied in for the next 52 years. If you are going after compensation I doubt they will release on those terms. Good luck (Reviewed December 2019)
I spoke to June who was very helpful & knowledgeable regarding my problem. She gave me excellent advice and recommended other contacts to help. She confirmed everything immediately by email and relieved a lot of stress for me.
Thank you for all your help (Reviewed December 2019)
The assistance provided by KwikChex in recommending the procedure to follow for a Section 75 claim against Regency Shores, Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I paid to these companies who have since been prosecuted for fraud. (Reviewed December 2018) (Reviewed December 2019)
Quick response with sound advice to the problem I had. Following this advice brought a speedy resolution and a full refund. (Reviewed November 2019)
My wife and I were very impressed by the clarity, thoroughness and speed of the service we received from KwikChex.
Their advice and guidance eventually led to a full refund using Section 75 along with a Â£50 payment for inconvenience.
KwikChex did not ask for or receive any money from us for their assistance.
Other third parties had requested 40% to 60% commission fees (albeit in a no win/no fee scenario). (Reviewed November 2019)
Dealing with June was informative and invaluable.All emails were prompt. Would not hesitate on passing on information to anyone who requires there services. Thanks (Reviewed November 2019)
The advice was good and the team encouraged me to make contact with my timeshare resort rather than a sales company.
(Reviewed October 2019)
(KwikChex) supported me all through the claim which has taken over a year to come to fruition. They supplied me with excellent advice and guided me through the process including the reference to the Financial Ombudsman. As a result we have succeeded to achieve a result well beyond my expectations. (Reviewed September 2019)
We received first class advice which resulted in a good outcome for ourselves.
Our advice was consistent and Kwikchex encouraged me with on-going support. I couldn't have done it without them. (Reviewed July 2019)
I contacted this company regarding our dealings with a Timeshare company who we were unable to contact. They gave me continuous, good advice, over a period of several weeks. They always replied promptly, using plain English. I am now hoping to get back some of the monies using section 75. Great job! (Reviewed June 2019)
Rapid, effective and efficient. (Reviewed June 2019)
I was very grateful for the help and advice offered to resolve the situation we found ourselves in. Without their advice and help I am unsure as to whether we could have had a successful outcome. Thank you very much for the assistance given. (Reviewed June 2019)
WeI first read the review on the web site about KwikChex Ltd knowing that they were Vetted and trading standard approved professionals who would give us the best help and advise to exit from our timeshare membership.
After completing the initial inquiry page, Chris Emmins was allocated our case for his assistance.
We must say that everyone at Kwikchek was very proffesional, and in particular Chris who dealt with our case.
He was fantastic throughout, as he listened to our concerns and requested for the full history of our contract details to help us from relinquished from our fractional % membership.
What at the beginning looked like a very long & lengthy process was resolved quickly - we are now free from membership with cash settlement A free service which we would highly recommand (Reviewed March 2019)
Chris and his team at Kwikchex offered my Parents a lifeline in assisting them to get their money back from a timeshare scam. I live in Australia, my parents in the UK had pretty much given up all hope of getting anything back from Eze Group after two failed attempts.
I needed to do something to help them from Australia so online research led me to some great reviews that had benefited from Kwikchex support.
I reached out to them and both Chris and Mickey were so quick to respond and threw me a lifeline. I responded immediately to their support instructions and after just over 4 months my parents were over the moon to receive the news theyâd been chasing for years, Chris and his team assisted us in getting all of their money back! Amazing free service, canât thank you guys enough! (Reviewed March 2019)
Approached Kwikchex for advise on my timeshare being mis sold to me after recent press articles concerning a Spanish Supreme court ruling and through there advise went back to my timeshare company as wanted to rid myself of this burden. With Kwikchex help I successfully managed to offload my timeshare back to the developer at no other cost except a £10 stamp which was used to track my deeds back to my developer who was Richvale resorts..
This was done very quickly as was my RCI cancellation of membership but I would suspect that this was carried out this way as kwikchex said I had a potential claim for compensation and I think they knew it.I had every bit of documentation and evidence to do this but felt offloading it was a result. I successfully did this with Kwikchex help (Reviewed March 2019)
The service was impeccable, explained everything in easy to understand terms, answered my every query and acted immediately.
An unbelievable exceptional service. This kind of service is very hard to come by in this environment we are living in. I would love to know every aspect of all the matters they can deal with and do wish they had the power to deal with so much more.
Honest and reliable service.
(Reviewed February 2019)
The information provided by KwikChex, to prove the link between Regency Shores and Eze Group, allowed me to make a successful claim from my credit card company for the return of the money that I had paid to these companies as a result of their fraudulent scheme. (Reviewed December 2018)
I was well impressed with Kwikchex support and guidance. It was nice to know that the help was free. A very good VB service. (Reviewed November 2018)
Chris and his team have been there for me and my wife,over the last year. The service they have given us has been excellent. We cant thank them enough.
(Reviewed November 2018)
Fast and efficient service with help and advice, free of charge. (Reviewed September 2018)
Very helpful information and support through regular contact. All the people who I spoke to or emailed me information were very helpful and friendly. (Reviewed September 2018)
Excellent advice allowing me to proceed with confidence. (Reviewed August 2018)
I can't thank Chris and his team enough for their advice and guidance in successfully obtaining a refund from the credit card company for money paid to [a timeshare related business/name removed by BWC admin'] for a service that did not materialise. Also for putting me in touch with Trading Standards who had an ongoing investigation into the company.
A salutary lesson not to be persuaded into accepting a "free" holiday without knowing the name of the company proposing to make the sales presentation. (Reviewed August 2018)
Very helpful service which was a breath of fresh air given our experience that the timeshare sector is full of scammers.
Staff with whom I had contact were polite, helpful and reassuring and acted as our representative in resolving a long-running dispute with the timeshare co. They resolved the problem very quickly, We had felt we were up against a brick wall and were sceptical of seeking help since everyone we had previously contacted had tried to enrol us in yet another timeshare (or similar) scheme.
I would recommend them unreservedly for anyone with a similar problem as they exceeded all our expectations. (Reviewed August 2018)
Fantastic advice to get a 'compensation' scam sorted. (Reviewed August 2018)
I got in touch with Kwik chex to ask for help with a problem I had with a company called [name removed by BWC administration]. They gave me good advice and I reclaimed all my monies back from my credit card. I think it is great that these people are there to help us. Thank you so much Kwik Chex. (Reviewed July 2018)
I cannot thank Chris and his team at KwikChex enough for all the help and advice that they provided.
I first contacted them 12 months ago for help and they guided me through the lengthy process of trying to obtain a refund from [a timeshare relinquishment business].
When [the timeshare relinquishment business] refused to communicate, KwikChex continued to provide support and advice which enabled me to make a claim under Section 75 of the Consumer Credit Act which resulted in me obtaining a full refund.
KwikChex were able to provide information to assist my claim that I had been unable to obtain from anywhere else.
They always answered my emails quickly and were polite, courteous and professional at all times.
A great service.
(Reviewed June 2018)
I contacted KwickChex, regarding a rogue business, they were very quick in responding to my concerns, they sent me letter template to send to the company, With their support & assistance, I was able to get out of a contract. No query was was to much trouble, always responded very quickly.
Would highly recommend them. (Reviewed May 2018)
I wish to thank KwikChex for supporting me through a contractural mess that I had arrived at. The contract was potentially fraudulent and would cost me several thousand pounds. I felt rather foolish to have got myself into this situation but worse was at a loss as to how get out of this "no cooling off"agreement. Fortunately Citizens Advise advised me to talk to KwikChex, who responded quickly to my questions , and opened a private online ticket thread where our conversations were recorded for reference. Critically they provided me with a strongly worded letter informing the company that they could not hold me to a no cooling off contract. I am delighted to say that today, I posted back to the company I am in dispute with, their "Settlement Agreement" releasing me from the contract. (Reviewed April 2018)
I appreciate all of the help and support provided by KwikChex Ltd in particular to Chris Emmins who helped forge a link between Action Fraud and Trading Standards to take unscrupulous fraudsters to task. I would highly recommend them to anyone seeking redress, as they have considerable experience. (Reviewed April 2018)
The staff at the Timeshare Task Force were very professional and knowledgeable about the timeshare industry. I found them online when I was looking for help to get out of a timeshare contract. It was a huge relief to know they were backed by Trading Standards; there are so many timeshare scams online, it's difficult to know who to trust.
They were fantastic, they listened to my concerns and took a full history of the contract details. They resolved my problem and lifted a big weight from my shoulders.
The service was completely free which is amazing in view of the time and effort they put in. I would thoroughly recommend the Timeshare Task Force and in particular I would like to thank Gemma and Lucy for their excellent support throughout the whole process. (Reviewed April 2018)
I found Kwikchex when making a legal claim against [another business]. They provided excellent information which helped in the court case and lots of moral support. I doubt I would have gone all the way to the court hearing had it not been for the support they provided. I would highly recommend them to anyone seeking redress particularly with [another business] as they have considerable experience. (Reviewed February 2018)
KwikChex link to RDO enabled some recovery (5k) of our expenses, but we regret that they were unable to fully recover the extra fee we paid to [business name removed by BWC admin] in 2014 (£7.9k) on the assurance of the [business name removed by BWC admin] rep. that it would ensure a sale.
We have no complaint about our dealings with Lucy at KwikChex. (Reviewed February 2018)
KwikChex were amazing! They offered a free service and help me obtain my money back from the bank, where the bank initially refused, My compliant was against a company who miss represented and mis-sold me their product. KwikChex managed to gather documentation and evidence to help my case. Thank you Chris Emmins (part of KwikChex Ltd) for all your help and support - you were absolutely brilliant! (Reviewed January 2018)
Extremely helpful and supportive and completely free! They helped me to achieve a complete refund of all monies within a few weeks. Totally upfront and with valuable connections to Trading Standards and The Citizens' Advice Bureau. I would totally recommend them to anybody with Timeshare problems. Definitely use them! (Reviewed January 2018)
The advice and service has been very prompt and clear. They have reacted to my feedback and provided me with positive steps to take which have proven to be successful to date. (Reviewed December 2017)
I acknowledge and appreciate the thorough and efficient service provided by KWIK CHEX LTD and in particular would like to thank Gemma Chatwood for her research of both English and Spanish records which confirmed a link between two companies, which was accepted by our bank and led to a successful settlement. (Reviewed November 2017)
The level of service was excellent throughout the process.
I'm so glad I came across them, they did exactly what they said & got me relinquished from my timeshare & there was no charge. Well done KwikChex. (Reviewed November 2017)
I asked KwikChex for advise in the first place, they offered a full support of my claim against a scam company.
They were very helpful and found me a legal team, and the support they gave me in these stressful times was fantastic.
I would recommend you speak to KwikChex if you need advise and help on timeshare matters. (Reviewed September 2017)
KwikChex have been very helpful and supportive throughout my case. They provided timely information and their experience was calming and reassuring. Without their involvement I would not have been able to make my claim against the defendant. I would like to make special mention of Chris Emmins who has been exceptional. Without the support and guidance of Chris my claims would not have proceeded as well as they did. Excellent service. (Reviewed September 2017)
A responsive, helpful and knowledgeable service which has been instrumental in helping me with issues. In an industry filled with companies trying to operate beyond the law they offer an irreplaceable and necessary service, professionally and without prejudice. I cannot recommend them highly enough (Reviewed September 2017)