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Overall Customer Rating
4 Mannamead Road
4 Mannamead Road
N/A miles from your postcode
Financial Services, Insurance Services, Mortgage Services
Based on 55 reviews
We've used Jan on numerous occasions for mortgage assistance and insurance services. Jan and her team have always been incredibly helpful and their customer service has been spot on. The team are very knowledgeable and they keep you informed along every step of the process. I'd highly recommend Jan ONeill mortgages and all my family have used them as well. Thanks again, I'm sure we will be back! (Reviewed October 2021)
I have been using Jan's services now for over 15 years for buy to let and personal mortgages. Outstanding service as always. I would not use anyone else.
(Reviewed September 2021)
This is the third time I have used Jan. Excellent service, nothing to fault. (Reviewed July 2021)
Extremely happy with the level of service provided by Jan & Catherine. Very helpful, informative and friendly. Would definitely use their services again and would recommend to a friend. (Reviewed April 2021)
Jan is very efficient and pleasant person who worked hard to obtain the very best equity release for me. I would not hesitate to recommend her. (Reviewed April 2021)
Very professional and a pleasure to deal with Jan's firm making the whole process very easy. (Reviewed July 2020)
Jan and Catherine gave us more than 100% in help support and advice,what they did has change our lives Will for ever be grateful to them both. Hugh and Sylvia Murphy (Reviewed April 2020)
Jan is very experienced in mortgages and together with her colleague Catherine provided a first class service. I would certainly recommend them. Many thanks! (Reviewed November 2019)
Myself and my partner used Jan & Catherine for our shared ownership first time buyers, couldnât thank them enough for all their help and knowledge They have given us throughout the whole purchase!!
Would not hesitate going back here when I need to re-mortgage. Amazing people!! (Reviewed November 2019)
Excellent advise and service throughout the hole mortgage transfer. (Reviewed November 2019)
This is the second time we have used Jan, to organise our mortgage. Sheâs made the process very smooth and easy for us, Would highly recommend her and Catherine to others for peace of mind when arranging mortgages. (Reviewed October 2019)
This is the second time I have used Jan for my mortgage, she and Catherine have been amazingly helpful throughout the entire process. I will be using them again for all my mortgages.
AMAZING SERVICE 10/10 (Reviewed September 2019)
Excellent service from Jan & Catherine .
Nothing was too much trouble for them.
Will definitely recommend Jan to others. Brilliant lady. (Reviewed August 2019)
Can't thank Jan and Catherine enough for all their help getting our mortgage! They were both so helpful throughout the whole process. Would highly recommend. (Reviewed February 2019)
Thanks for advising us on a great critical illness cover. In difficult circumstances we've had to make a claim, and you've guided us through the process. Both you and the provider made it quick and easy to complete and the payout has made an overwhelming difference at a terrible time. Thank you very much! (Reviewed November 2018)
Jan and Catherine were really great very helpful efficient and a really great service Excellent
Thank you very much (Reviewed November 2018)
My wife and I were recommended Jan O'Neill Mortgages by our friend Helen West of West Financial Management Plymouth. Jan is now a friend too. We are delighted to have been able to re-mortgage, with all the arrangements being made by Jan and her staff. Very happy to recommend this firm to anyone. (Reviewed October 2018)
Jan of Jan O'Neill Mortgages is very efficient, professional and fast. I am very grateful for everything Jan has done in getting our mortgage. She is friendly and communicates without delay. I wouldn't hesitate in recommending this company to anyone I know, first class service without a doubt. (Reviewed October 2018)
Great service throughout the whole process from beginning to end. Where very helpful and knowledgeable, I would have been able to purchase without their help.
I will use again when I need to move. (Reviewed September 2018)
Jan was instrumental in saving us money on our mortgage. She was professional, honest, straight forward and informative. She was also a pleasure to correspond with. I would certainly refer back to Jan for any mortgage advice and recommend her to friends and family. (Reviewed April 2018)
Jan o Neill and staff were very professional, patient, understanding and empathetic in relation to my needs. (Reviewed February 2018)
We received a very professional and personal service in arranging a new mortgage for our youngest son's first house purchase and also a re-mortgage for our own property.
First class friendly service which we would recommend to anyone. (Reviewed February 2018)
First rate from start to finish. Friendly service that ensures that everything is done for your best interests. (Reviewed November 2017)
Good service, straight forward, no hassle, friendly and professional. (Reviewed October 2017)
Excellent service 1st Class (Reviewed August 2017)
We used Jan for our mortgage first time round, and had no hesitation in going back to her for our remortgage. In each case she was brilliant - friendly, efficient, helpful and got us great deals. Wouldn't hesitate to recommend her to anyone. (Reviewed June 2017)
We had the highest level of service from the moment we walked in the door right up to completion and after. Thank you for everything you have done for us, see you in 2 years (Reviewed June 2017)
You've done it again-saved me time and money!
Your reminder service is fantastic! I knew when my deal would expire & that you were on the case throughout the renewal process.
As always Jan & Catherine are professional, friendly & good humored. I'll see you again in a couple of years, you'll remind me when of course! (Reviewed April 2017)
I received excellent service. Jan was swift in her responses, always helpful and reassuring. She was very professional working everything out for me conscientiously and remaining positive and encouraging. She has built up good relationships with a range of related businesses, solicitors estate agents and mortgages agencies. I would recommend her wholeheartedly. (Reviewed February 2017)
Service and support and result was 10/10 (Reviewed January 2017)
impeccable service, very efficient, swift and conscientious during whole process (Reviewed January 2017)
Income Protection policy recently taken out through Jan O'Neill Mortgages. Great advice, everything was explained so clearly and I feel like my policy is exactly what I was looking for. Thank you Jan and Catherine! I will not hesitate to deal with you again in the future! (Reviewed December 2016)
Very helpful and friendly service (Reviewed November 2016)
friendly, efficient. would recommend definitely (Reviewed October 2016)
Thorough and efficient re-mortgage service provided by Alex Dunn, the mortgage broker. (Reviewed September 2016)
Jan and her talented assistant Catherine were both exceptionally professional, efficient and friendly during my remortgage. I will not hesitate to use Jan's services again in the future and will be recommending her to all of my friends and family. (Reviewed August 2016)
Jan was brilliant, highly recommended, nothing was too much trouble and she found us our first mortgage (Reviewed August 2016)
Very professional (Reviewed July 2016)
Ms O'neill worked hard and despite the unconventional nature of my converted barn, she was able to help me (Reviewed April 2016)
Jan and Catherine delivered a friendly, efficient and professional service and importantly Jan's advice saved me money! I would highly recommend Jan O'neill Mortgages (Reviewed April 2016)
Excellent, Jan is very knowledgeable, calm under pressure and has a great sense of humour. We felt very confident that our house purchase would go through smoothly and it did. (Reviewed March 2016)
Fantastic service from start to finish when buying my first home. Made me feel comfortable at all times. Always replied to emails/phone calls. Will definitely use again (Reviewed November 2015)
Very fast and efficient with brilliant customer service (Reviewed November 2015)
Pleased with the service that was provided to me (Reviewed November 2015)
We wanted to say thanks for all your help. Buying a house from another county could have been very stressful, but thanks to your total professionalism everything went without a hitch. Your good humour made it fun too!! We would not hesitate to recommend you. Massive thanks! J&P G (Reviewed October 2015)
Thanks again Jan for all your help. I really cant sing your praises enough to anyone whos looking for a Mortgage. (Reviewed October 2015)
Extremely happy with the service provided. Helped me to understand & answered any queries I had. Quick responses & practically stress free. Brilliant! (Reviewed August 2015)
Jan went above and beyond to support us with buying our first home. She is supportive, patient & determined. Would recommend to anyone. (Reviewed August 2015)
Had some great advice regarding life insurance and help with my personal finances. (Reviewed August 2015)
Very pleased with professional & friendly service. 5star (Reviewed August 2015)
I am a repeat customer with Jan at Jan O'Neill Mortgages Ltd. First it was a new house purchase and more recently the renewal of my Buy-to-Let mortgage where we changed provider.
The level of experience and knowledge Jan O'Neill has in her field, along with the great service is why I keep coming back. (Reviewed August 2015)