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Overall Customer Rating
N/A miles from your postcode
Based on 11 reviews
Excellent advice given in relation to new property
Would engage again (Reviewed February 2018)
Work Completed 01/02/2018 - Very good (Reviewed February 2018)
We contracted Croziers to do some groundwork, they were flexible, worked hard and produced a brilliant finish. (Reviewed February 2018)
Work completed 05/02/2016 - I am in the industry myself but needed advice about a subject I was familiar with, but not an expert in.
Matt was recommended to me & was exactly the expert I had been looking for. I don't believe I could have found a better man for the job, both in terms of professionalism & knowledge. (Reviewed February 2018)
Work completed 15/11/2017 - A good friend had some building work done by this company and suggested I called when needing some advice on our conservatory and Matt couldn't have been more helpful. He advised the best fix and gave me realistic ideas of the potential cost which really helped pick out a good local builder to do the work when getting quotes as I was confident in what needed doing and didn't want to be over sold. Great work all round and a true professional in his trade. (Reviewed February 2018)
Matt Crozier is, unfortunately, too far from us to take on the restoration work on our house we embarked on last year. However, due to problems and disagreements encountered with the tradesman we did have on site, we employed the services of J Crozier Ltd on a consultancy basis to help us through something we had no experience of.
A friend in the Bristol area had used Mattâs services before and spoke very highly of him, and after our initial conversations and site visit, I can see why.
Matt Crozier is clearly a very knowledgeable, and inavitive professional. In all my dealings with him, I found him to be extremely helpful and insightful, all communications (mostly via email) were dealt with promptly, with concise and relevant advice. The charge for his consultancy on our project was very reasonable, and his input saved us both time and money by reigning in the tradesman we did have on site, as well as leading to what I believe is a better finished product than it would have been without his help.
I would wholeheartedly recommend his company, and have done so to friends in the Wiltshire area. I hope to work with Matt again in the future, should the opportunity arise. (Reviewed February 2018)
Work completed 20/11/2015 - Croziers took care of the plans and planning permission application for my property extension in a conversation area. Dealing with every aspect from initial discussion of ideas to final planning coming through, they dealt with everything.
Without their expertise I believe I'd still be fighting with the planning authorities now! (Reviewed February 2018)
Work completed 06/12/2012 - I bought the house the Croziers were building BECAUSE it was being well built! So I'm very happy to recommend them. (I have doubts about their sub-contracted plumbers Croker though, but I believe the Croziers don't use them anymore. Croker has not even the beginnings of customer service and failed to call-back some 30 calls I've made to them over a couple or so years.) (Reviewed February 2018)
Work completed 07/02/2018 - I have had a very positive experience with J Crozier (Builder) ltd for many years (13+). From small works to large scale developments, it is very difficult to pick fault with any works carried out. I wouldnt hesitate to recommend this company to anyone. Commissioning Matt and his team of very highly skilled and experienced tradesmen is a no brainer for me. (Reviewed February 2018)
Matt was a pleasure to deal with, great communication and the project completed on time and under budget, if only weâd known him for previous projects! (Reviewed February 2018)
J. Crozier Builders Ltd claim to ensure a renowned customer care service. I have never ever experienced such a despicable service in many respects and in my view the builders do not know or understand the true meaning of customer care or respect.
J.Crozier Builders Ltd take great pride in all works undertaken, and take all feedback very seriously. With regards to this comment we'd like it to be known that we stringently follow all regulations and guidelines set out internally and with 3rd party warranties. We were audited to ensure no faults were apparent and also offered (and had accepted) an offer of goodwill where we feel we didn't meet the clients expectations.
The following final reply is the honest opinion of the reviewer and has been redacted in line with BWC guidelines by the moderator:
J. Crozier Builders Ltd did not take great pride in all works undertaken and did not in many instances take feedback seriously and in many respects totally ignored (the reviewers) feedback. Any offers of goodwill or otherwise were provided in order to make good what was unacceptable in relation to workmanship and other related matters. Following the submission of reports to the builder I have received a letter from J. Crozier Builders Ltd with an apology plus the following statement: The feedback you have provided has been noted and we will be looking into what improvements can be made in conjunction with our regulatory bodies.
(Reviewed February 2018)