We recently found it impossible to lock our (15 year old) front door. Shane, from HalesLocks, was able to diagnose the problem over the phone, quoted the probable price to replace the entire locking mechanism, and arrived with us with 20 minutes. He had managed to find a replacement mechanism, which he fitted within half an hour. He then went above and beyond what he'd promised (hence his description as a Master Locksmith?) and adjusted all the hinges on the door, re-aligning it so it fitted better than it ever had. He finally cleaned the door, tidied up any mess made and charged exactly what he'd quoted by phone. Shane was an absolute pleasure to deal with, and I've have no reservations about recommending him and his firm. (Reviewed October 2022)

I would highly recommend fantastic service. Shane is extremely knowledgeable; he went above and beyond and won't take a penny from you if they don't need to!

I would not hesitate to recommend them!

Thank you! (Reviewed November 2021)

Excellent (Reviewed October 2021)

Excellent service. Shane kept me informed of times of arrival. Very polite and work was excellent. Will use again. (Reviewed August 2021)

First class service from a professional locksmith. Cost of repair in line with phone quotation given before visit. (Reviewed August 2021)

I managed to break the handle of my lock from the inside. Contacted Hales Locks & within the hour Shane was replacing my lock. Although the lock was smaller than the original he made good on the door frame & fixed it so we could keep the same keys! Fabulous & friendly service. Would definitely recommend. (Reviewed July 2021)

Prompt service - the locksmith came within 30 minutes to help an elderly neighbour. He explained possible charges and sorted out the problem quickly & efficiently. (Reviewed March 2021)

Used HalesLocks when my tenants were locked out after the key broke in the lock. Service was superb - friendly and responsive (property was accessed in about half an hour), and additional work to replace the worn lock carried out in the same visit. Service was good value, invoicing very prompt and easy to settle. Would recommend these guys without hesitation. (Reviewed February 2021)

As we were completing on our house purchase i got in touch with Shane over WhatsApp earlier in the week to ask for a quote. Happy with his competitive pricing (I checked on the master locksmith association website) we asked if he could come over on the day we got our keys to change the locks. Not knowing the time we'd get them Shane just told us to let him know when we're ready and he'll come over. He was with us within 30mins (we're in Dartford). As first time buyers he educated us on the importance of security and didn't pressure us to get the most expensive options but explained the pros and cons of each but made clear it was our choice. It was a lovely experience and so easy for us on what is a stressful day for most people. Highly recommend and will definitely use him again! (Reviewed January 2021)

Excellent Service (Reviewed October 2020)

I called 5 different locksmiths and this was the cheapest. He was here within 20 minutes of contact and provided a quick, efficient friendly service! I have saved the number for any future bookings. I highly recommend. (Reviewed September 2020)

Excellent service. Prompt arrival, clean & efficient worker. Knowledgable & pleasant. (Reviewed August 2020)

Excellent service. Arrived promptly and sorted problem. (Reviewed July 2020)

Rang locksmith, he arrived 15 minutes later. Repaired fault immediately. Beat that for service! (Reviewed July 2020)

Shane was prompt, efficient and very polite. (Reviewed June 2020)

Excellent service. Arrived promptly and sorted problem. (Reviewed May 2020)

Excellent. Prompt. Courteous. Helpful. Good at his job. (Reviewed February 2020)

Very professional service. Shane came just a few hours after I contacted him and did a brilliant job changing our front door locks. I highly recommend him! (Reviewed February 2020)

Excellent service would recommend and use again when needed. (Reviewed February 2020)

Excellent. Waited only 1/4 hour. Very professional. (Reviewed January 2020)

Shane helped us to install security locks. Shane is very professional and responsive. And the quality of work is remarkable. (Reviewed January 2020)

Brilliant, I cannot recommend HalesLocks highly enough for competence and effectiveness, value for money and timeliness. Brilliant (Reviewed December 2019)

The service was first class. Prompt, polite and helpful. Would recommend to anyone. (Reviewed October 2019)

Highly competent craftsman who provides a cost effective service with a smile.
No hard selling (great) (Reviewed June 2019)

House alarm installed quickly and efficiently with no mess. Installer polite and very patient when explaining alarm system. (Reviewed May 2019)

Great service, couldn't be more helpful.

Shane (the owner) replaced door locks internal and external and gave us advice on how to improve our security.

highly Recommended (Reviewed May 2019)

Prompt service - efficient and clean. good explanation of new locks. (Reviewed May 2019)

Just moved into our first house and wanted to upgrade the locks. Shane was prompt, professional and incredibly knowledgeable. He even cut the rusted lock off the back gate for us. Would definitely recommend and use again. (Reviewed April 2019)

First rate service as time was short the company did everything superbly. (Reviewed April 2019)

Excellent service, no problems, will call Haleslocks if I ever need Mr Hales again. (Reviewed March 2019)

Shane did a free call out to assess the problem (our back door wouldn't unlock) and opened the door quickly with tools and showed me what had broken. New lock ordered and made safe overnight then promptly fixed the next day. Lovely bloke. Very respectful of the property and a member of master locksmiths and other important bodies. He is my go to locksmith and good to know also installs small and large safes. (Reviewed March 2019)

Excellent, very quick call out in emergency. Honest genuine man. (Reviewed February 2019)

Excellent service, start to finish.
Front Door Replacement with New Locks, all supplied and fitted to superb standard and competitive pricing. Shane is Professional, polite and I Highly recommend HalesLocks.
(Reviewed February 2019)

Good advice, good workmanship, extra job without hesitation, quick response. (Reviewed February 2019)

Most impressive. (Reviewed January 2019)

Shane was very quick to reply to my call and arrived promptly. Excellent service fitting a new lock. (Reviewed October 2018)

In a rush to get out I locked myself out leaving a key on the inside of the door..
I called another less reputable locksmith who was cheaper but insisted I had to have the lock drilled out?!
I called Shane who was professional from the very start, he arrived quickly and explained the options, I liked that he checked for ID from me before he gained entry to the house and he displayed his ID all of the time. He got straight to work and opened the door in less than five min (no drilling locks). He ensured that the door worked correctly before he left.
First class service from a genuine professional locksmith, yes it was more money than the first one but worth every penny for the service received. Thanks (Reviewed September 2018)

Shane Hale was a very pleasant and capable Locksmith. Solved my problems beautifully. (Reviewed July 2018)

Friendly, courteous and efficient. Explained all aspects of work. A very good job - would highly recommend. (Reviewed June 2018)

Very prompt and courteous. Satisfactory adjustments made to front and rear locks. (Reviewed June 2018)

Excellent trader who attended in super quick time, keeping me informed of his ETA the whole time. Able to solve situation of access to home in a quick and reassuring manner. Reasonable costs too, shane was a true gem. (Reviewed June 2018)

5 star service. Would and will highly recommend Haleslocks, very professional and reliable. (Reviewed May 2018)

Excellent. Very friendly, he explained every step, why he was doing what he was and gave all options available in an honest, open and frank opinion. (Reviewed April 2018)

Advised how quickly he could attend to fix the door, was friendly and helpful advising what he planned to do and why. Ensured I was happy with service before leaving. (Reviewed April 2018)

Fantastic, friendly, quick and effective service. Thank you. (Reviewed April 2018)

Very knowledgeable, professional and helpful. I would certainly use Shane again and highly recommend him. (Reviewed March 2018)

Good services (Reviewed March 2018)

I found the service to attend my property for a full security survey was carried out in a very efficient way and the advice given was most comprehensive. I instructed Mr Hales to carry out his recommendations to secure my property to a good standard, which he completed in a very tidy and efficient manner.
He upgraded my existing locks to conform with British Standards and to the requirements of my insurers, as well as fitting additional locks as needed.
The pricing was very competitive with other quotes I had received and his final bill was very reasonable.
I would have no compunction in recommending Hales Locks to anyone. (Reviewed March 2018)

It was a pleasure doing business with Shane Hales and I would certainly use this company again. (Reviewed March 2018)