The company measured up for shutters I wanted fitted for Xmas. When the fitter arrived, 2 of the shutters were missing! I complained to the manager and a search began for the missing shutters at their depot and with their courier . A week later there was still no trace of them! I cancelled the order. I was left bitterly disappointed, very upset and let down. customer service left a lot to be desired. Front of house service was ok, but it was left to shop assistant to tell me they the missing shutters still couldn’t be found. I had spoken to manager previously to complain, so out of courtesy I feel she should have followed this up personally, as part of good customer care/service . If this had been my company I would’ve sent flowers etc as an apology. I would NOT use this company again!

Trader's Response:

"A deposit was indeed taken in time to deliver and install shutters before Christmas, depending on the time of year the lead time is 10 - 12 weeks. The fitting was booked and two of our full time fitters arrived on time and ready to install as promised. It wasn’t until all boxes were unpacked on site that they discovered a shortage delivered ! We were two doors missing from the bay window. My fitter called the office straight away and we first checked they had not been left behind, when we realised not we called our suppliers to check if they still had them or had they been incorrectly labelled. This was all done within 10 minutes of the first call from our fitter. We really didn’t have an answer at this point, as the owner Of first 4 blinds I went to call the customer to explain the situation as she was not at home. Just as I was calling her, she was calling in the other line. I explained that we were extremely sorry and appreciated how upset she must be but assured her that we were going to be doing everything we could to put it right. I also assured her that we would call the next day with an update, which I did, that they had not been found as yet and agreed as it was Friday maybe update again the following Tuesday, hopefully giving them time to find them.

My long serving and respected office manager (not shop assistant as suggested) did call on Tuesday 3rd December and gave the bad news that at this time the doors had still not been found. We totally understood why at this time ( 5 days from discovering doors missing ) that our customer would like to cancel and we immediately refunded the deposit into her account. My office manager relayed the conversation and I called my customer leaving a message to say she could call me at anytime to discuss this. I never got a call. We did get a call however, quite a while after the cancellation from the customer to see if doors had ever been found, as she would be happy to have fitted, but sadly they were never found.

At First4blinds we pride ourselves in service but obviously things can go wrong and it genuinely upsets us, on this occasion it was totally beyond our control but I can assure everyone that this is rare but we will be taking comments on board and hopefully continue to receive positive comments going forward."
(Reviewed January 2020)

Supplied & fitted blinds. just a no nonsense service did what they said they would, on time, no fuss. brilliant :)
(Reviewed September 2018)

very helpful and professional service. the person installing the blinds kept me informed of what he was doing and changes he made (Reviewed September 2018)

Great service and professional quality of works delivered on time. Would recommend. (Reviewed June 2018)

Used First4Blinds for many years. Never disappointed with quality or service. Very competitively priced. Would highly recommend the company. (Reviewed January 2018)

Excellent (Reviewed March 2017)

Fitting of three venetian blinds (Reviewed March 2017)

Lounge shutters fitted - efficient friendly clean and tidy. (Reviewed March 2017)

Excellent personable service. Quality of work second to non. I would highly recommend First 4 Blinds Northampton. (Reviewed April 2016)

Very happy with quality of blinds fitted and with service received. Will recommend. (Reviewed March 2016)

Fantastic service! Friendly staff, good turnaround time! (Reviewed February 2016)

Impeccable service throughout from selecting and ordering to fitting of blinds. (Reviewed July 2015)

Arrived on time, a very quick, clean and excellent job. Highly recommended. (Reviewed July 2015)

Have used company before and always receive excellent service. Fitting engineer very efficient. (Reviewed July 2015)

Excellent, quick installation and good advice on the proper use of the blinds. (Reviewed May 2015)

Excellent, always polite and tidy (Reviewed May 2015)

The service received was very good and very quick. (Reviewed May 2015)

Having used first 4 blinds in the past I had no hesitation in contacting them again when I recently moved. Their customer service is excellent and their products are good quality without being over priced. (Reviewed January 2015)

Fantastic service from start to finish, very informed installation, great after care and the most beautiful blinds. (Reviewed January 2015)

Fantastic service from beginning to end. Would use again and recommend to anyone. (Reviewed January 2015)

We were recommended by a friend. Excellent service with advice and suggestions. My curtains are beautiful so well made. I also had a blind which is also the best I have had. I will now use for all blinds and curtains. (Reviewed January 2015)

The best service I have received ever. Attention to detail first class - would not use anyone else. (Reviewed January 2015)

Very friendly and efficient also very helpful with regards which patterns/fabrics etc (Reviewed January 2015)

Yes, very good. I obtained some lovely blinds and good helpful information. (Reviewed January 2015)

Appointment times kept. Efficient service. Very pleased with the job done. (Reviewed January 2015)

Excellent product, coupled with a totally professional & accomplished service. (Reviewed January 2015)

Very efficient, very clean and tidy. (Reviewed January 2015)

Very efficient, very clean and tidy. (Reviewed January 2015)

Excellent service from start to finish, with knowledgeable and friendly staff. Really happy with blinds & with how they look and very reasonably priced too! (Reviewed December 2014)

Beautiful blinds, professional service, couldn't recommend highly enough. (Reviewed December 2014)

Excellent service as usual. Staff all very helpful and friendly. (Reviewed December 2014)

Found advert in local magazine - Abington very good service. (Reviewed December 2014)

Used this company before. Excellent service. Blinds supplied and fitted to agreed date. Fitters made no mess. (Reviewed December 2014)

Great technical advice when choosing. Beautiful blinds. Great customer service. Would recommend. (Reviewed November 2014)

Exceptional personal service. Highly recommended. (Reviewed October 2014)