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Overall Customer Rating
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Based on 23 reviews
Dealing with Stephen and his team was a delight from start to finish.
Clearly knowledgeable and highly skilled the service and work undertaken was exceptional.
I know what great looks like but seldom experience this level either at work or home.
Unreservedly recommended. (Reviewed April 2021)
Steve has done a lot of work for us and our families. He is polite, prompt, trustworthy, knowledgeable and his work is of a very high standard. (Reviewed April 2021)
The service and work was conducted in a very professional and friendly manner. Everything was left in a very clean and tidy way we are delighted with result. (Reviewed April 2021)
A comprehensive and thorough installation by a company that clearly take pride in the standard of their workmanship.
Where willing to offer good advice and left our premises clean and tidy. (Reviewed April 2021)
Stephen was very professional from start to finish. A friendly person who completely the work quickly and efficiently. It was my first time dealing with his company and I was very happy with the work carried out. (Reviewed March 2021)
Great service, very friendly, Steve has been doing our windows for a few years and would highly recommend. I wish every trader was like him. (Reviewed March 2021)
We have used this company for many years they are reliable, trustworthy and always advise the best course of action for me the home owner. They have fixed doors, windows and on one occasion popped round with a spare window key when we were putting our house up for sale. I have recommended them to several friends who have received the same level excellent of workmanship as we have. (Reviewed March 2021)
Would highly recommend this company. I had glass replacement as my double glazing had blown. Excellent service, friendly, polite and always wore a mask whilst carrying out the work.
Price was also reasonable with a discount for senior citizens like myself.
(Reviewed February 2021)
Steve responded to my call at once and was at the house as soon as he was able. it was a tricky situation as the builders could not access the room they were working in from the outside until the lock was mended. (Reviewed February 2021)
Replacement bathroom windows. Service was quick, professional and friendly. Steve also took care to explain the issues to us and was helpful throughout. Would definitely use again. (Reviewed February 2021)
Stephen was recommended to me by a family member due to the professional service he gives and fair rates.
He was excellent in communication and ensured the windows were completed promptly for the safety of my child.
He was impeccable in ensuring he kept to COVID guidelines too.
I would highly recommend Stephen. (Reviewed February 2021)
Replacement mechanism had to be ordered. This arrived very quickly. Steve arrived exactly at the arranged time to install. Everything was sanitised on completion. Excellent service, thoroughly recommended. (Reviewed January 2021)
Steve responded very quickly to my e-mail and gave me an accurate estimate of the job cost. He called the following morning, assessed what was needed, returned and fixed the problem (a broken double glazed window lock). We were secure again within the hour.
On the first day of lockdown 3, Steve recognised the security risk and gave gave us priority attention. I can thoroughly recommend him and would certainly use his services again. (Reviewed January 2021)
We are so thankful that we found Steve. He came to our rescue when our old conservatory roof developed leaks. He has such a warm, caring personality and went out of his way, with his colleague, to reassure and address the issues that had been missed. Service was prompt. The work carried out to an excellent standard - with no recurrence of the problem to date in over a year. We also asked him to address a number of faults to the locks and alignment of old double glazed doors and windows that we had not previously been abel to have resolved.He did these with utmost skill and care - it felt like he was our Knight in shining armour at a particularly stressful time. We have recommended him widely since and would not hesitate to give a positive review or to recommend his skills to anyone. (Reviewed January 2021)
4 months ago, Mr Shackleton & a colleague attended our property to repair a leaking conservatory roof & replace various window locks.
The work was completed in a morning to our entire satisfaction & even after the storms & heavy rain endured during the last few months,our conservatory roof remains secure & free from leaks.
A recent jammed door lock was quickly & professionally repaired at a very reasonable cost. The standard of work is excellent at all times & Mr Shackleton comes highly recommended. (Reviewed December 2020)
Fixing leaks in our conservatory. Excellent service. Came to assess what needed doing; quoted a very reasonable price and arranged for the work to be done within a short time. Leaks completely gone. Conservatory looks as good as new. A pleasant experience throughout from a professional and pleasant trader (Reviewed December 2020)
First class service, responded swiftly, professional and friendly. Excellent workmanship and left area so tidy it was as if they hadn't been there. Didn't invoice us until it had rained and we were able to test there were no further leaks, there weren't. He was able to get parts cheaper than initial estimate so reduced our quote accordingly, we've never come across such honesty before! Applied all Covid safeguarding. Would recommend wholeheartedly. (Reviewed December 2020)
The contract was carried out efficiently and to the highest standard. The men were polite and punctual. Their work looks superb, I am delighted (Reviewed December 2020)
Very fast response and very professional approach masked, gloved and cleaned antiseptically all surfaces touched. Kept social distance.
The work was outstanding and completed efficiently, we wouldn't use any other people for our double glazing or conservatory work. (Reviewed December 2020)
Superb service at a very reasonable price. Work was completed extremely professionally. (Reviewed December 2020)
Work carried out was excellent ,arrived at stated time
All covid rules were covered house left clean and tidy, had one window with slight manufacturing fault was cheerfully rectified by Steve (Reviewed December 2020)
I am always delighted with the cheerful, helpful, friendly service given by Steve, to say nothing of the excellent care and attention and quality of work. (Reviewed December 2020)
I was very impressed with the performance of Falcon Design & Construction when Stephen came to fix my door which had been almost impossible to lock and unlock.
Stephen was very friendly and helpful when I called him and came to repair the door within a couple of days.
He diagnosed and fixed the problem quickly and efficiently and gave me helpful advice for the future.
I received a clear and helpful report and invoice soon after his visit.
I would highly recommend his services and would use the company myself in the future should the need arise., (Reviewed December 2020)