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Overall Customer Rating
Alphamet Trading Estate
Ashton Under Lyne
N/A miles from your postcode
Bathroom Design & Installation
Based on 1 reviews
We had our bathroom completed by this company in 2011. There was a problem with the grout in the shower coming out. It took and age to get them back out and they returned twice over the course of a year and still it wasn't right, but only after making endless excuse. They also made a mess. In the end I told them not to bother coming back. The room is 6 years old and is riddled with issues. Whilst I would like to have them back to put these right, after our previous experience I wouldn't give them house room. To this point we are having to pay to have a completely new bathroom. There is also a photo of our room on their website which I have asked to be removed as I feel it is misleading.
If you are thinking of using this company please reconsider.
**Allocated to Nicola Briers who will speak to the trader and give them a right to respond.
RESPONSE FROM TRADER:
We fitted the bathroom in 2011. In 2015 the customer contacted us regarding an issue with the grout which I rectified at no additional cost to the customer. Several months later the customer contacted us again regarding the grout near the drain in the wet room. She asked for a particular grout to be used which we purchased. Several attempts were made to arrange a convenient time to redo the grout but we were unable to do so. No other issues were brought to our attention and were unaware the customer wanted us to remove the photograph of her bathroom from our website. The photograph has now been removed. (Reviewed April 2017)