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Overall Customer Rating
Unit 1 Lower Farm
N/A miles from your postcode
Based on 120 reviews
Prompt service to sort out a major issue with a laptop. Attended to the issue the same day - good friendly service and advice. (Reviewed February 2024)
Excellent personal service and technical competence was appreciated by a non technically minded customer. (Reviewed February 2024)
Thank you Counter-Act for your support...always friendly and efficient!!!! (Reviewed January 2024)
Looking for a laptop for my daughter for school work. Counter-Act gave me a competitively priced quote and were able to help me with any extra questions i had regarding software. Thanks to both Gary and Pete for the outstanding service. Will be returning in the future (Reviewed December 2023)
A very good service overall. Competent, efficient and friendly staff. I thought that the home support service was good but expensive but then the issues were resolved. I am an older customer and the providers were very patient in their dealings with me in support of my limited knowledge relating to computer technology. (Reviewed December 2023)
Great experience, replaced a laptop screen with a quick and fast turn around. Will definitely be using you guys for any future repairs (Reviewed December 2023)
Excellent reliable service from this company. They fixed my fault with emails on my MacBook (Reviewed December 2023)
Excellent advice, quick efficient resolve to my laptop issue. Bespoke friendly service. Recommend. (Reviewed December 2023)
Recommended by my previous IT support company (they retired) my computer would not boot up so contacted them and got a prompt response very prompt diagnosis and uncomplicated advice on what was needed.
Back up and running within 3 days. Could not be happier and all done at a reasonable price. (Reviewed November 2023)
From the initial enquiry until the completion I was dealt with very promptly and professionally. I will definitely use Counter- Act again. (Reviewed November 2023)
Very efficient and quick service. Friendly staff. (Reviewed November 2023)
I've used Counter Act from time to time, for the better part of 20 years. Service is always prompt and highly professional, comms are always good, the work to a high standard and the pricing very fair. (Reviewed November 2023)
Very helpful prompt pleasant service. (Reviewed November 2023)
Reliable, responsive and trustworthy. (Reviewed November 2023)
Thoughtful, kind and caring with excellent customer service. Always approachable with a problem or question, however minor. (Reviewed November 2023)
We have solely used Counter-Act for many years, they have earned our complete trust. Our recent purchase was for a new PC to replace a failing office machine. The new system was ready for pick up within 3 days of order, with the old drives being mirrored onto the new machine so we had zero set up of pre-existing software.
The service, as usual, was everything you could hope for in order to minimise downtime. Prices were brilliant. (Reviewed November 2023)
Gary was very helpful in providing and setting up new laptops and software for my company. Everything works perfectly, communication and service was excellent. Will definitely be continuing to use their services again.
(Reviewed October 2023)
Gary was professional, efficient and friendly. The work was carried out just as requested at a very reasonable price. I will be very happy to use this firm again. (Reviewed October 2023)
Very helpful and knowledgeable. Recently had my laptop serviced and was very pleased with not only the quickness of the service but the very good price. Thank you for your help and advice. (Reviewed October 2023)
Appointment arranged and kept . Computer repaired and fixed when told .Within 24 hrs.. Thank you Gary . (Reviewed September 2023)
The company were brilliant and couldn't fault them at all. (Reviewed August 2023)
The service was carried out quickly and efficiently and I am really happy with the result. (Reviewed August 2023)
A very efficient and speedy service of my PC 2x iPads and 2x mobile phones. (Reviewed August 2023)
Very efficient and prompt. (Reviewed August 2023)
Responsive, confidence inspiring efficient company, would recommend unreservedly. (Reviewed August 2023)
1st class and very efficient. (Reviewed July 2023)
There was a small update required and this was carried out very quickly. Excellent service as always. Thank you. (Reviewed July 2023)
Counter act always do a good job whether repairs or supplying equipment. (Reviewed July 2023)
I delivered my laptop for service in the morning and it was ready mid afternoon. All work completed to our satisfaction. We have recommended the company to a friend who was very pleased with the service given to him. (Reviewed July 2023)
Quick to reply to my initial enquiry and offered to take the equipment in as soon as I could get it to them.
Friendly and personal service throughout the process, giving me an honest appraisal of any updates to the situation, as well as providing an opinion of what was best to do next given my overall situation. Felt like a valued customer from start to finish, despite this being the first time I have used their service. (Reviewed July 2023)
I was having difficulty with my email. The problem was sorted out within an hour and no charge was made. I have also received excellent advice about buying a new laptop, which I asked for, and will proceed with this. It is not the first time I have used this company and have every confidence in them. (Reviewed July 2023)
Friendly service. (Reviewed June 2023)
Needed a new computer but could not find exactly what I needed in MK City Centre stores. Contacted Counter Act and spoke to Gary. After a few minutes discussion he sent me 2 quotes within a couple of hours. Both exactly reflected what I wanted. I chose the second quote because it gave me twice the spec for only a few pounds more. They even set the computer up ready for me to plug in and off I went - brilliant. Excellent service and support and I look forward to using them for all my computing needs in the future. (Reviewed June 2023)
Gary has exceptional customer service skills and is incredibly knowledgeable about all things IT. We met Gary and built an instant rapport as he understood our requirements, and supported us to make the best decision with our purchase. From the initial meeting to when we picked our PC and laptop up, I have nothing but praise for Gary and his colleagues who migrated our data from old to new equipment, as well as kept us advised. I would certainly recommend Gary and Counter-Act Systems Ltd as they know their business and put the client at the heart of the project. (Reviewed June 2023)
Excellent responsive service. Assessed failing computer and realistic options for upgrading. Provided with reasonable prices for replacement PC as sensible way forward. Supplied replacement quickly and copied hard drive data to new PC. Communicated efficiently and in a timely manner. Clearly knowledgeable and professional staff. (Reviewed June 2023)
I liaised with Gary over email having been recommended to CounterAct, they suggested I took my laptop in for an initial investigation which I did, I met with Pete who was really helpful. I left my laptop with them for 3 hours and my issues were resolved. My laptop was running really slow so they cleaned it and removed anything that shouldn't be there :) Would absolutely recommend. (Reviewed June 2023)
Gary and Pete have helped me with various things (new PC build for my son, wiping old phones and tablets securely, incl. recycling). They are both extremely helpful, professional and friendly, providing great service but also advice. I won't go elsewhere. (Reviewed June 2023)
Prompt, courteous and efficient. (Reviewed May 2023)
Friendly service and excellent after-sales backup. (Reviewed May 2023)
Professional and jargon free service. (Reviewed May 2023)
Friendly and very helpful, great service! (Reviewed May 2023)
The Team at Counter- Act Systems have been providing services to our Business for several years now and we wouldn't use anyone else.
They are always very helpful wether that be in their supply of appropriate equipment for our business needs or general IT Support we have always found them to be very responsive and easy to deal with.
Very happy with the level of service received (Reviewed May 2023)
Pete was a life saver when I needed it. I rely on my laptop as I struggle to get out at the moment so when it broke suddenly, I needed someone local quickly. Counter-Act advertised in my local village magazine and all was fixed within 24 hours. Superb service. (Reviewed March 2023)
I required a new pc for my work
Upgraded machine was carried to my spec and all the contents from previous machine was transferred to the new pc
All within a few days
Excellent work (Reviewed March 2023)
Great service as always from Gary and the team. I have used them several times for IT services ranging from installing a wifi connection to a separate outbuilding to dealing with a problem with the hard drive on my laptop. They are extremely reliable and a pleasure to deal with. (Reviewed March 2023)
Gary is great to deal with. He kept us informed with what was wrong with our laptops and did a good job setting up replacements. We're really happy with the service. (Reviewed March 2023)
I received attentive service which ensured that I purchased the correct laptop for my needs. I am in no doubt that this business would provide helpful assistance and advice in the future should I need it. (Reviewed March 2023)
Excellent service and value for money. Gary was very knowledge, understood my requirements and delivered exactly as promised and ahead of schedule. (Reviewed March 2023)
Advice on what specification PC to purchase was clear and questions were clarified quickly, including pricing options. Kept me informed on progress. Quick turnaround time from confirmation of the order to collecting the new PC and monitor. Follow up questions were quickly answered. Overall, a very reliable and effective service. Thank you. (Reviewed March 2023)
A friend in my village suggests that my lap top could be fixed, and I found, although I am mute, Gary treated me with respect because of my condition and professionally fixed my lap top. (Reviewed March 2023)
Gary completed two free diagnostic reviews on laptops for us.
Unfortunately both lap tops were beyond reasonable repair. He gave honest and practical advice about the cost/benefit of repair which was very much appreciated. We were kept informed of the progress at all times
I have recommended this company to a few people now and all have been grateful for the referral to a local honest business. Thank you Gary (Reviewed March 2023)
Very helpful and speedy service. Wouldn't hesitate to recommend to friends. (Reviewed March 2023)
In my hour of need, my computer was inspected and found to have a serious failure. New computer built and all data and settings transferred from the old one, all in a very short time. New computer working wonderfully well. Thanks. (Reviewed March 2023)
Prompt service, knowledgable, friendly and thorough. Thanks Gary! (Reviewed February 2023)
Friendly and warm welcome. Explanation very good. Very quick service. Very satisfied customer. (Reviewed February 2023)
Used this company for several years for custom built P.C.s. Very reliable and prompt service. Customer service excellent providing help on requirements and options for specification and pricing. (Reviewed February 2023)
Have used Counteract for over 25 years for all my IT issues, purchases and service. Couldn't recommend them highly enough. Excellent service!!! (Reviewed January 2023)
Great service from Counter-Act, really helped me out of a hole with my MacBook. Very helpful and took time to explain my options in a way I could understand as a non-IT person. Very reasonable costs for the expertise they have. My machine was back up and running as fast as new in no time with all my files retained. I would happily use them again. (Reviewed January 2023)
This company go above and beyond to offer a fantastic service. Their expertise is second to none. Very friendly - highly recommend them. (Reviewed January 2023)
Good old fashioned friendly service. Fully understood our requirements. Pleasure to do business with. (Reviewed December 2022)
First class efficiency and promptness (Reviewed November 2022)
Specified requirement and servicing was carried out efficiently and promptly. Fully satisfied with response - thank you. (Reviewed November 2022)
Great service, quite fast and professional! (Reviewed November 2022)
Excellent and friendly service. Kept me informed throughout my repair and advised of options with prices so I could make informed choices. Have used this company in the past. They have been trading for many years which is a recommendation in itself given the current tough economic times we have been through. (Reviewed November 2022)
Gary Mears was tasked with updating our Office 365 to the Office 365 Business Standard for our charity. This was carried out efficiently while keeping us informed of progress. He also ironed out a few inevitable glitches afterwards remotely. As a business this is an important feature as it means we can carry on working knowing a problem can be fixed quickly. (Reviewed November 2022)
The service I received was brilliant. The work carried out was excellent and fast. Communication was very good and a very professional service all round. (Reviewed November 2022)
My laptop suffered an irreversible failure. I took it in to Counter-Act Systems on Monday morning, and by Tuesday afternoon I had a new laptop with all systems and data recovered. It was just like having my old laptop back. Excellent service - highly recommended. A well satisfied customer. (Reviewed November 2022)
Very pleased with the service from Gary. My PC was running very slowly. Gary was able to tell me it hadn't been new when I bought it at the start of lockdown. He gave two choices - spend to upgrade or buy new. I opted to buy new and within 24 hours the new machine was ready to collect with all my data transferred. Gary says he keeps the old hard drive for a while in case any files have been missed and then he electronically deletes all the data. We found Gary by personal recommendation and will certainly share his name. (Reviewed November 2022)
Computer repair in 1 day - fast and efficient as always. Excellent customer service :) (Reviewed November 2022)
Fantastic service as always, these guys are knowledgeable and honest. (Reviewed November 2022)
The service provided was excellent. The new laptop supplied by the company is very good. I know they will always be there to deal with any queries I have. (Reviewed November 2022)
CounterAct Systems are my go-to for all computer requirements, both home & business. They have helped me out of several potential disasters over the 20 years I have used them & are always able to provide support when needed. I have no hesitation in recommending them to friends & family. (Reviewed October 2022)
Very efficient and quick service. (Reviewed October 2022)
Counter-Act are always available for our requirements, give good advice and are happy to help at a moments notice. I would definitely recommend. (Reviewed September 2022)
maintenance carried out on time (Reviewed August 2022)
Excellent service throughout. Very efficient and quick. Extremely helpful and will take time to explain. Friendly and welcoming. Cannot fault this company and very pleased to have found them. Would highly recommend for any computer issues. (Reviewed August 2022)
I've used Counter-Act a few times as they have been local to Milton Keynes for over 20 years and I know friends and family who have used them. I found them really helpful and they know their stuff when it comes to all things IT. Highly recommended. (Reviewed August 2022)
Counteract always provide a high level of service, often at short notice and always deliver as requested. (Reviewed August 2022)
We use Counteract for all our business & personal computer related needs and would recommend them highly. The guys are extremely helpful and will do there utmost to sort out any issues we have within a suitable time frame which is very important for us and our business plus supply and support for our customers in turn is provided. All products supplied are of high quality and have been reliable and we would not hesitate in contacting them as and when we have any further needs. (Reviewed August 2022)
Excellent service, sorting out a major (for us) IT problem, sourcing, replacing and setting up new equipment. Nothing was too much trouble. Everything now working seamlessly. . (Reviewed July 2022)
Excellent service as usual (Reviewed July 2022)
Gary & the team at Counter-Act ensured a smooth IT switchover for us despite its challenges.
They provide a reliable, cost-effective, knowledgeable & professional ongoing IT support.
We were recommended to Counter-Act & we would recommend Counter-Act to any business.
(Reviewed July 2022)
First class service as always from the guys at Counter Act. Always happy to help with any issues we have.
Great for both business and personal supply of hardware and services. Must be getting on for 20 years since first used Counter Act to supply and set up a Network system at my previous company and took them across to my present employer to do the same. Very satisfied customers each time! (Reviewed July 2022)
Counter-Act Systems have been our business go to fixer for all IT related requirements for many years.
The reason we keep going back to them is that whether a new installation is required, or a problem needs resolving, or something is not working, they will provide the solution without fuss at a reasonable cost.
Highly recommend Counter-Act Systems for any computer related needs. (Reviewed July 2022)
Great company to deal with. Always available, advice freely given. Used them for many years. (Reviewed July 2022)
Excellent service, consistent, reliable and always there to help (Reviewed July 2022)
Gary and Peter are prime examples of fantastic customer service and very accommodating to any business requiring IT Support and supporting your business' IT Infrastructure.
From working with CounterAct since my time with the business I'm currently employed to, there hasn't been one issue or or unsolved problem which they have not managed to ensure a speedy and efficient fix.
It's a pleasure to have worked with CounterAct and as a business we have certainly learned a lot from CounterAct. Not only have we received fantastic levels of support, but the magnificent customer service is second to none from CounterAct. (Reviewed June 2022)
Have used Counter Act systems for the last 8 years. Always had a prompt and efficient service. Gary's advice has always been spot on. (Reviewed June 2022)
Gary and his team are a fantastic support. They respond quickly and efficiently to our queries and requests, and they communicate in a clear way - this is really important and not always easy to find in IT support. Thank you Gary! (Reviewed June 2022)
Gary and the Counteract Team consistently have provided our business with rapid and effective computer support for many years now. We would highly recommend them to any business. (Reviewed June 2022)
Counter Act are a very efficient / friendly business to deal with and currently cover all our IT requirements, from specifying & supplying our IT hardware (pc's / laptops / servers / software) to offering telephone support when required. They are a valued supplier and business partner and are highly recommended. (Reviewed June 2022)
Gary has been very persistent in trying to find a solution to the problems we have had with slow and deteriorating broadband speeds (rural area) and managing access to our computer systems for off-site workers. Now sorted. He has dealt firmly and effectively on our behalf with third party suppliers when products have not fulfilled their promises and has managed to remain cheerful and positive throughout.
Beyond these more recent events, we have been satisfied customers of Counter-Act for many years. (Reviewed June 2022)
Fast and efficient remote IT support (Reviewed June 2022)
I have been using Counteract now for over ten years both personally and at my place of work and they have always provided an excellent and prompt service every time. (Reviewed June 2022)
Counter-Act Systems have been supporting us as a business for over 10 years.
During this time they have helped us by supporting our current software and hardware but also helping install new systems as required.
They really are an asset to have as a partner. (Reviewed June 2022)
Excellent service, very knowledgeable, great price & fantastic support - really helped with more than expected. Thank you (Reviewed June 2022)
These guys are friendly, trustworthy company and we will use them again. (Reviewed June 2022)
Been using Counter-Act for past 10 yrs plus who have provided our business computer hardware, software and technical support and been brilliant! Gary, Pete and the team have also extended their help to our personal computers and phones. They are always keen to help, give you the idiots guide to how it all works if you want to know and their remote access to work and home systems has been so convenient. Well done fellas keep up the good work!! 10/10. (Reviewed June 2022)
We have been working with Gary and the team on our business and personal computer systems for many years. We have always found them to be reliable, cost effective, trustworthy and thorough with the services they offer. We would not fail to recommend to others. (Reviewed June 2022)
For many years we have used Counter-act for all our computer/software needs.
Gary and his team are always on hand to make our lives as easy as possible when it comes to sales or support.
I would highly recommend Counter-act (Reviewed June 2022)
Excellent service from Gary + Pete, really helped sort our small business IT issues out with ease, took control and took away the stress and worry. (Reviewed June 2022)
Gary at Counter-Act has always been extremely responsive and helpful. Recently Gary has managed to move our systems around within our office, allowed access to systems and also helped when our emails were compromised.
I highly recommend Counter-Act for any IT support and computer repairs. (Reviewed June 2022)
Excellent support from a trusted team that we have traded with for many years. (Reviewed June 2022)
Great as always, personal and professional (Reviewed June 2022)
Gary has supported our company for over two decades. He always strives to resolve the problem or deliver the goods in a very timely manner. He is always prepared to "go the extra mile" and often helps out at very short notice when an "emergency" arises.
Excellent service with a smile.
Well done to Gary and his staff. (Reviewed June 2022)
We have used Counter Act for many years. We use them for all of our business needs including support, buying hardware, repairs and websites. 100% recommend them. (Reviewed June 2022)
All IT requirements, from setting up all our internal systems, WIFI, Office 365 and any technical needs we have. Always a very high level and personable service. (Reviewed June 2022)
Annual service and internet security. I used another local company for many years but the two computer specialists retired, but thankfully recommended Counter Act Systems Ltd. I asked Gary to come and service my computer. He arrived on time, was very pleasant, did a good job with follow-up advice and updated my internet security. He was really easy to deal with and I would certainly recommend the company. (Reviewed June 2022)
Install and ghost HDD to a 256GB SSD. They gave clear and concise information as to what was required to fix my pc's problems, in a manner that l could understand, and once agreed carried out the fix without any undue delays. (Reviewed June 2022)
Clean up of computer. Very quick and efficient. (Reviewed June 2022)
Helped set up new laptop etc (Reviewed June 2022)
Onsite and offsite IT support including hardware and software purchase, network setting up and support. We have used Counter-Act exclusively for the last 20 years+. Always personable, highly professional and have always resolved the issues. A much valued provider. (Reviewed June 2022)
Cable and PCB assembly. Excellent. (Reviewed June 2022)
Replacement and upgrade of base unity pc to include transfer of all existing data and applications plus installation of additional features. First class, right from my initial enquiry with Gary through practical advice around my actual user needs and delivery of the final product. Excellent communication all the way through around progress. (Reviewed June 2022)