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Dracaena Avenue Falmouth CORNWALL
N/A miles from your postcode
Car Sales / Servicing
Car Repairs / Servicing, Car Sales, MOTs, Tyres & Exhausts
Based on 1 reviews
I recently took my car to Cornwall Car Centre Dracaena Ave, Falmouth TR11 2ES as my Air Conditioning system in my car had stopped being very effective. I spoke to the Service Manager on the telephone and he said that the system may have a leak or may just need a recharge. He stated that if the system had a leak their machine would pick it up and not do a recharge.
Their website states that:
'diagnosing complex issues and tracing small leaks is important to avoid the problem recurring - and that takes experience, skill and specialist tools that can be harder to find.
At Cornwall Car Centre, our technicians are equipped to do the job properly, so your air-con system is ready when the sun shines - without needing to be refilled more often than it should'
So bearing in mind their claim that they have the experience skill and specialist tools to undertake such work I went ahead and booked in my car and when in the garage I noticed that they are endorsed by Cornwall Council Trading Standards Dept.
I collected my car and the Manager told me that the air con system had re-gassed and so there were no leaks as their machine would not have completed the re-gas cycle if it had detected a leak and as their website states that they can detect even small leaks I was happy with the outcome.
However after 1 month the air con failed and so I spoke to the Manager who said that there were no leaks when they tested it so a leak must have developed since they had the car. I took the car to Kwik Fit in Falmouth who re-gassed the system without problem and they told me there were no leaks and so I went back to Cornwall Car Care.
He now states that his Garage is not able to detect small leaks and that he suspects that the system does have a leak and will drain out again in 1 month. It has now been almost 3 months since Kwik Fit re-gassed it and it still works perfectly.
I paid Cornwall Car Care £49 to undertake a recharge of my air con system in the belief that they would be able to detect any leaks based on what their website states and what I was told in person however the manager now states that they cannot detect small leaks with their machine and that only major work is capable of detecting such. I therefore contend that Cornwall Car Care and their website mislead me into thinking they were checking my air con system for any small leak and I paid him £49 on that understanding.
I did ask for a refund but CCC were insistent that they would not refund my money as they had re-gassed my car as instructed however according to Kwik Fit my air con has no leaks and so Cornwall Car Care did not satisfactorily carry out the work and I would like a full refund of £49.
My system does not have any leaks and still works perfectly since Kwik Fit re-gassed 3 months ago.
(Reviewed August 2018)