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Airport Parking & Services, Parking Solutions
Based on 2 reviews
Probably the fourth time we've used the Care park (Toad parking)
They do what it says on the tin. Never had any problems with them. Not a rip off like most airport car parkings sites!
Will definitely be using again (Reviewed December 2019)
Appalling. Took 3 hours to collect car. Some people had been there for 5 hrs. They had so many cars in that they couldn't get them out. They had no idea where anyone's car was - or most of the keys either! Some cars just had keys on the windscreen wipers! We had to find our own car which took about 1 1/2 hrs! Luckily we weren't boxed in but had to get our own car out of there! Cars were filthy - would NEVER use again!
Carepark UK's response: We are very sorry you had such a poor experience when using our service. Unfortunately a sequence of events beyond our control led to what happened.
The strikes across Europe, whilst you have not been affected, have caused the majority of the issue for us. Our service is usually one of the best in the business and in many years as an operator we have never encountered this situation before.
In total we had 280 vehicles not collected on time and as such our incoming vehicles found they had nowhere to park. This began a sequence of events which caused the issues you were caught up in. We as operators take this very seriously and have put in place measures to ensure this event doesnt happen again. We are likely to suffer from future strikes and delays and a full SOP [Standard Operating Plan] is in operation to avoid such an unpleasant situation from occurring. (Reviewed September 2019)