I would like to take this opportunity, to pass on a big THANK YOU, to all at Ash Brook Funeral Directors.
Unfortunately, nowadays, we rarely seem to have the opportunity to highlight outstanding client care. However, I am happy to say, that in your case, I am in a position to do so.
Initially, I contacted a number of Funeral Directors with a view to them arranging my father’s funeral. I was looking to use one which was local to me, however, after making contact, was not impressed with their services/attitude.
Therefore, I looked a little further afield, and found you in Tadley.
From my initial email to you, (requesting information & prices), to our arranging for you to come and visit me, I have been extremely impressed with the level of service you have offered.
In today’s busy environment, it has been extremely convenient for me, to be able to arrange the vast majority of the details via email.
You have regularly updated me, (via email & phone), and your personal visit, meant you could talk me through the options available.
You have been there to “hold my hand” when necessary, as this is the first funeral that I have personally been involved with organising. I have found that it’s a steep learning curve, so it is imperative to have a Funeral Director that you feel comfortable with.
Although you offered me various options, I can say, hand on heart, that I never once felt like I was being “up sold”. Indeed, on a number of occasions it was you, that were recommending doing, or not doing things to save money.
The other Funeral Directors that I initially contacted, appeared to me, to be “stuck in the past”, and frankly less than professional. They also sold everything as a package, and there were certain things I did not want, as it was to be a “simple funeral”.
You have demonstrated total flexibility throughout.
I was very pleased with the quality of the Order of Service that you produced, (everybody commented on it!), and the ease of putting together the actual service. We wanted a very simple service, and in all aspects you met and exceeded our expectations!
It was also wonderful, that you even took away the hassle of arranging the wake after the funeral. Using your local knowledge, you made suggestions on establishments, the buffet, liaised with the caterers, in a nutshell – you organised everything for us!
In conclusion, from start to finish, you and your team have been very easy to deal with. You were competitively priced, but most importantly, you took away all the hassle, and made things really simple to understand and easy for us.
Thank you for all your efforts at what is obviously an emotional and stressful time.