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Vetted and approved by Trading Standards
Monitored for customer service
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Overall Customer Rating
Sales Support Team
01293 785185
April 2008
4C-4D Gatwick Metro Centre
Balcombe Road
Horley
Surrey
RH6 9GA
N/A miles from your postcode
Mobility Equipment & Services
Disability Adaptations
Based on 89 reviews
Excellent service. Installer very efficient and cleaned up afterwards. (Reviewed September 2023)
Excellent - all aspects of the company were very helpful, advised the best option, installed quickly, tidy & more than happy to recommend. (Reviewed June 2023)
Excellent service from all involved. (Reviewed March 2023)
Excellent. (Reviewed October 2022)
Excellent in all details. (Reviewed June 2022)
Excellent. The engineers were efficient, polite and got the job done with minimum fuss. (Reviewed June 2022)
Excellent (Reviewed May 2022)
Good service & prompt delivery. (Reviewed May 2022)
Professional & helpful staff (technical & office) (Reviewed May 2022)
100% brilliant staff were so helpful. Job done with no mess. I'm well pleased. (Reviewed May 2022)
Extremely satisfied with the competence and efficiency of the whole exercise. (Reviewed January 2022)
Very good. (Reviewed December 2021)
Very good service. All people on the phone, or in my home were pleasant and helpful. (Reviewed December 2021)
The service we received from start to finish was first class - lovely firm, very helpful, kind and considerate. (Reviewed November 2021)
Very polite. Good on all timekeeping. Covered carpets! Explained everything on the working of stairlift. A great asset to my husband as recently diagnosed with cancer, They fitted it as quick as they could! (Reviewed October 2021)
All the people we came in contact with in person or on the phone were very polite and helpful (Reviewed October 2021)
One word - excellent (Reviewed October 2021)
Good (Reviewed October 2021)
From the initial visit through to the installation of the stair lift, Ascendit provided excellent customer service with sensitivity to our situation as well as a high standard of work. (Reviewed August 2021)
Very happy with the level of service provided by Ascendit Lifts. They carefully surveyed and assessed my mother's specific needs for using a stair lift, arranged a convenient appointment for installation, and sent an installation engineer who was competent, friendly, helpful, tidy and professional in explaining health & safety. (Reviewed June 2021)
First class. (Reviewed June 2021)
Excellent service & care all round. (Reviewed May 2021)
Excellent service - professional at all times. (Reviewed May 2021)
Very satisfactory (Reviewed February 2021)
Excellent service from first enquiry to completion of the installation of new stairlift for my parents.
We have used Ascendit lifts for many years and always receive a friendly and professional service. (Reviewed November 2020)
Absolutely outstanding efficient, amiable and thorough. (Reviewed October 2020)
All members of staff were all very helpful, polite & respectful of my disability. (Reviewed July 2020)
Excellent - quiet - efficient and very tidy & considerate. (Reviewed June 2020)
The level of service was excellent. (Reviewed June 2020)
Excellent - quiet, efficient & very tidy & efficient. (Reviewed May 2020)
Very professional, clean & tidy.
Excellent service. (Reviewed May 2020)
Very good. (Reviewed September 2019)
Very good service (Reviewed April 2019)
Very good, professional service (Reviewed April 2019)
Excellent. (Reviewed March 2019)
Excellent service from everyone I dealt with. (Reviewed March 2019)
Excellent all through. (Reviewed October 2018)
Professional from start to finish. Courteous and reliable all staff, office and those that visited. (Reviewed August 2018)
Excellent service, all staff very helpful and polite. (Reviewed August 2018)
Apart from the minor human error at the start it was excellent. (Reviewed July 2018)
Have been using this company for over 12 years, always first class service, new chair lift installed and very satisfactory work. (Reviewed May 2018)
Brilliant. (Reviewed April 2018)
Very good, professional service. (Reviewed April 2018)
Good. (Reviewed February 2018)
Excellent. (Reviewed February 2018)
The service was excellent and all staff helpful. (Reviewed December 2017)
Very good. (Reviewed December 2017)
Excellent level of service all round. Knowledgeable and accurate assessment made of my particular needs. (Reviewed September 2017)
Excellent (Reviewed August 2017)
All the staff were very professional and kind. (Reviewed July 2017)
Excellent Service (Reviewed June 2017)
Very good indeed (Reviewed June 2017)
Stephen who installed the lift was very efficient and patient. The lift stopped working after 10 days and someone came today and fixed it. (Reviewed June 2017)
Polite, professional and purposeful service throughout from all staff on site and in the office. (Reviewed June 2017)
Absolutely first class. They couldn't have been more helpful, efficient and polite. (Reviewed May 2017)
Excellent advice, service and fitting. Very professional company. (Reviewed May 2017)
This was a replacement for a previous unreliable lift. We hope for better. (Reviewed May 2017)
Very satisfied. (Reviewed April 2017)
Everything was dealt with quickly and efficiently. Very likeable young engineer. (Reviewed April 2017)
Excellent service from ordering through installation and explanation of use of lift. (Reviewed April 2017)
Excellent (Reviewed February 2017)
Absolutely brilliant and professional service from day 1 to completion. (Reviewed February 2017)
The staff at Ascendit lifts were polite and helpful. The lift was delivered in a reasonable time and the engineers were helpful and left the house very clean. (Reviewed February 2017)
Sales rep was very friendly, informed and took our needs fully into account. Installer was also very good. Came when he said he would and completed on time. (Reviewed February 2017)
Excellent (Reviewed January 2017)
Excellent and thorough service provided. (Reviewed January 2017)
Excellent throughout. (Reviewed December 2016)
Excellent. (Reviewed November 2016)
First class. (Reviewed October 2016)
From office staff right down to the surveyor, engineer and electrician was excellent, I could not ask got a better service. (Reviewed October 2016)
We were very happy with the service we received. The fitter was very patient explaining everything. (Reviewed October 2016)
First class service throughout. Engineer was friendly but professional.
Left no mess at all.
Lift installation was lovely - very pleased all round. (Reviewed September 2016)
Outstanding. (Reviewed August 2016)
Excellent. (Reviewed August 2016)
On date, on time.
Excellent workers. Cleaned up afterwards. (Reviewed August 2016)
Wes the engineer was 5*. He provided us with details about our stair lift to a very high standard. He worked extremely hard and was very pleasant. (Reviewed July 2016)
Excellent service, would recommend. (Reviewed July 2016)
Excellent. (Reviewed June 2016)
Excellent - he just worked quietly all day, no break. (Reviewed May 2016)
First class in all respects. (Reviewed April 2016)
The whole company have been professional, courteous and delivered on time without any fuss. Just what you need in these sensitive situations. (Reviewed February 2016)
Very good, back office staff that I spoke to on the phone were excellent. (Reviewed November 2015)