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Overall Customer Rating
New April Cottage
N/A miles from your postcode
Plumbers / Plumbing
Based on 79 reviews
Ray did an excellent job of refurbishing the cloakroom and fitting a new heated towel rail, over bath shower and and bath/shower screen. He was very helpful and friendly and happily made good any problems he found as he went along.
I would have no hesitation in recommending him to others. (Reviewed June 2022)
Very polite, neat and tidy excellent job would highly recommend (Reviewed June 2022)
Happy with the work carried out. Changed the shower cassette & toilet in good time. Left everything tidy. Was able to also tighten toilet seat for me too.
Happy customer! (Reviewed May 2022)
Professional and friendly. (Reviewed May 2022)
An excellent job done in installing a new toilet. Very clean plumber. (Reviewed May 2022)
Ray arrived on time and was polite and friendly. He fully explained the work he was carrying out to replace all our isolation valves. His work was clean and tidy and his cost was very reasonable. (Reviewed April 2022)
Always a professional and reliable service, Ray has installed and maintained our central heating system for the last 3 years and I would have absolutely no hesitation in recommending this company. (Reviewed March 2022)
Alba Plumbing (Ray) has been always ready to answer our call when in trouble with plumbing. His last visit was to make time in a busy day to help us out. (Reviewed March 2022)
Very helpful, efficient and trustworthy. Clean and tidy; left the bathroom spotless. (Reviewed March 2022)
. I employed Alba Plumbing to replace a heated towel rail in my bathroom with a radiator to give more heat.
. I was quoted £400+ for the job.
. I thought all had gone well when I completed the original form. .
Luckily, I didn't post this form.
. Next morning, no difference in temperature - same as the heated towel rail.
. Ray came back and took the valve off the radiator, so it was always hot.
. No change.
. I also asked him to replace a flash valve washer in the cistern whilst he was here. He charged me £68.96 for a few minutes work - he
said there was the journey time. However, he was working down the road and had come here to assess the radiator hear. So there was no travel
. When he replaced the radiator for the towel rail, he put the towel rail in his van. I told him to remove it as I thought it may be used
elsewhere. Why would he take it? To sell or use for someone else?
. I've since found out from another qualified Gas Safe engineer (who came to inspect the boiler) the job didn't involve a day's work
draining the central heating system etc. Probably £100+ in labour and the cost of the radiator.
. I am now in the process of buying a double radiator, to replace the single, and employ someone else to do the job.
. I don't doubt Ray's ability to do a job. However, I seriously question what he charges.
. If only I had gone for another quote, I could have saved hundreds of pounds. Money not easily found as I am on my own and I only have a
. This job took much consideration and I feel I've wasted hundreds of pounds.
. I'm a dissatisfied customer
Alba Plumbing's response:
We are disappointed to receive the feedback left by this customer. The customer accepted an estimate for a new radiator. As the pipe work had to be adjusted, it is best practice to drain the system, which we did. The system wasn't working correctly and we had to rectify the problem which added time on to the day's work. We believe we carried out the job in line with best practice in the industry. Regarding the old towel rail, we apologise that we did not discuss this with the customer, but this is normal practice. We went back to the customers property, after the customer stated the radiator was not heating up as it should. Whilst at the property, the customer asked us to look at their toilet (separate issue), we carried out the required work and the customer was invoiced accordingly. We apologise for any disappointment felt by the customer, however, we feel that we have been clear and transparent in our communication; we are disappointed that we weren't permitted the opportunity to rectify the situation (Reviewed January 2022)
Excellent service (as usual). (Reviewed January 2022)
Alba Plumbing I would recommend to anyone. They are very professional, courteous and understanding. Nothing is too small of a job. I will be keeping their number for all future plumbing jobs! (Reviewed December 2021)
Excellent, Ray has done all my plumbing and heating servicing for 8 years and always does a great job. (Reviewed December 2021)
New Bathroom fitting: Could not recommend enough. Ray took the time to understand our requirements and provided helpful suggestions as we tried to cram in our walk in shower and separate bath in our small bathroom.
Ray worked with an amazing attention to detail, taking time not to just get the plumbing in but to tidy up and remediate old pipework to ensure the greatest reliability for our works.
In order to complete the project we required additional trades (electrics, tiling, plastering, flooring) who Ray recommended and co-ordinated and they maintained his level of quality and finish.
Work was completed within time and budget.
We could not be more delighted with the new bathroom, the shower has transformed our mornings and is very hard to leave and our son loves the new bath! (Reviewed December 2021)
. (Reviewed December 2021)
Very helpful. Excellent. (Reviewed November 2021)
As always excellent service, going above and beyond to ensure everything in full working order. (Reviewed November 2021)
Very efficient, friendly service. (Reviewed October 2021)
Ray has been servicing my water boiler for 4 years. Great customer service. Tidy. Good pricing for parts. Highly recommend. (Reviewed October 2021)
Ray was very busy so had to book him weeks in advance. Job was well done. Worth the wait! (Reviewed October 2021)
Excellent, job done within an hour of calling, wonderful (Reviewed September 2021)
Ray is very conscientious, explains and discusses all work prior to carrying out. He sets high standards of work and ensures that not only is the work completed but the areas worked on are left clean and tidy. Following a house move, he has spent time on sorting and correcting problems left by previous unknown persons in addition to adding for example and external tap. (Reviewed May 2021)
Excellent, meticulous work. Ray is never satisfied until everything is perfect. He also has excellent contacts for any bathroom refit work that he does not do himself. Highly recommended (Reviewed April 2021)
Fitting new ceramic sink & trap.
Fitting toilet & vanity unit. (Reviewed April 2021)
I was listened to and had everything explained . A great deal of care was taken. I would definitely recommend Alba Plumbing (Reviewed January 2021)
We could not have asked for better service. Coming to stop a leak found that we had to have a new toilet, which he obtained and fitted. We are so grateful. (Reviewed January 2021)
Reliable and diligent. Pleasant personality (Reviewed January 2021)
Fantastic Service (Reviewed January 2021)
Excellent, professional, friendly service (Reviewed January 2021)
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Excellent as always (Reviewed January 2021)
Excellent service. Clean, efficient and very reasonably priced. Will definitely recommend Alba Plumbing to friends. (Reviewed December 2020)
As always - very efficient services from Ray. Usual annual boiler service done cleanly & efficiently - booked for next year! (Reviewed December 2020)
Annual boiler service.
Quick, efficient, excellent service.
Great local independent plumber. (Reviewed October 2020)
Great Service (Reviewed October 2020)
Prompt and efficient (Reviewed October 2020)
The Service was excellent, we were fully satisfied, and would recommend Alba Plumbing to all (Reviewed October 2020)
Fixed the loo, changed the heating timing, and checked for wires before putting up shelves. (Reviewed October 2020)
Very professional and reliable. First-class service. Explained the cause of the problem and what was happening at every stage. (Reviewed September 2020)
I have used Alba Plumbing for a number of years and Ray always provides excellent service and cleans/tidies up afterwards very well indeed. This time he fitted a heated towel rail and checked with me at all the key points and explained what he was doing. We discovered some chipped/bloken tiles behind the orginal fittings (radiator) and after some discussion, Ray managed to make good the damage in a way which means even I can't spot the problem and I know it's there! It was a mixture of discussion and some good problem solving from Ray which got this outcome. So would strongly recommend Alba Plumbing. (Reviewed September 2020)
We have had two pieces of work carried out by Ray, replacing old radiators and installing TRV thermostats on to all radiators to control our heating and hot water system.
The most recent work was finally completing our bathroom renovation. Ray has completed this to a superb standard, he ensured we knew exactly what he was doing and why he was doing it throughout the whole process and wanted to make sure it looked good rather than just being practical. Ray recommended a local plasterer and tiler he knows to do the job alongside him which saved us doing this research ourselves and they too were brilliant. Ray is friendly, hard working and very accommodating, he knows how to over come any problems. You will not find a better service out there. Thank you! (Reviewed August 2020)
Very good service. All completed in one day. All rubbish removed.
. (Reviewed August 2020)
Very efficient and resonably priced. (Reviewed July 2020)
Ray Sutherland was outstanding, he replaced a shower pump, and did it at a good price. (Reviewed July 2020)
Mr Sutherland provided an efficient service with great courtesy, to our complete satisfaction. (Reviewed July 2020)
Completed the work to a very good standard. Highly recommended (Reviewed July 2020)
Very good prompt service, clean workers, would recommend highly. (Reviewed July 2020)
Excellent (Reviewed July 2020)
Alba responded very quickly to a faulty tap in a toilet. The problem was quickly found and Alba departed to purchase a replacement component, returned and fitted the component, tap then tested to ensure working correctly. All completed in a very quick time. (Reviewed July 2020)
Excellent, very professional, extremely courteous. thank you (Reviewed July 2020)
From the initial phone call Alba plumbing were courteous, efficient, professional and punctual. They turned up when they said they would and gave advice over the phone to manage the emergency situation (water leak) in the interim, until they could get out to us the next day. (Reviewed May 2020)
Ray was incredibly responsive in these difficult times and was able to quickly identify the best value and least disruptive solution to our failed shower unit.
Would definitely recommend (Reviewed May 2020)
Ray has always been truthful and honest with his advice. He is hardworking, polite, friendly and helpful. (Reviewed March 2020)
Very professional. Clean, prompt and extremely methodical Superb workmanship (Reviewed March 2020)
Took the extra time and trouble during an annual service to ensure my boiler was adjusted to achieve optimum efficiency and economy. Highly recommended. (Reviewed March 2020)
Excellent, Ray fitted in a small repair job for us speedily and at a good price. He has done all my plumbing / central heating jobs for a number of years now and always does a great job. (Reviewed February 2020)
Friendly, punctual, very thorough - Showed me exactly what needed doing and fixed problem quickly. (Reviewed February 2020)
Very professional - work carried out exactly as promised plus fixed some other problems - completely satisfied. (Reviewed February 2020)
Excellent service, arrived on time, was very informative on what was being done and why. Would highly recommend for service and competitive. (Reviewed January 2020)
Great service and would definitely recommend. (Reviewed January 2020)
Fitted replacement fill/flush valves to close-coupled wc and installed isolation valve on inlet pipe. Excellent result putting right incorrect fittings used in the past. Addition of an isolation valve very useful and achieved despite tight space constraints. Slightly mucky job due to deterioration of old fittings, but minimal mess left behind. I'd thoroughly recommend Alba Plumbing. (Reviewed January 2020)
Excellent professional service. (Reviewed January 2020)
Excellent service, prompt, efficient and courteous. Left the premises spotless after the work. (Reviewed January 2020)
Boiler service (Reviewed January 2020)
Without doubt, Ray was our Christmas Miracle!
Ray is incredibly hardworking, honest, thoughtful, intelligent and one in a million. He knows everything inside out about plumbing, he knows what he is doing and will do an excellent proper job (no cutting corners unlike some I've experienced).
His rates are better than most, affordable and justified. Haven't had a tradesman like Ray in years and we are so grateful to him for everything he has done. I wouldn't have anybody else. I can trust Ray and would recommend him highly. Lovely guy. (Reviewed January 2020)
Provided excellent service at very short notice. 2 was extremely grateful. Avoided major leak and damage to kitchen ceiling. (Reviewed January 2020)
Great service and came at short notice, as we had no heating. (Reviewed January 2020)
Have used Alba Plumbing for varius problems over the past 6/7 years and for annual serviceing of the boiler and happy to highly recommend (Reviewed January 2020)
Arrived promptly, fixed the problem quickly; no fuss no mess. Reasonable pricing. Would recommend. (Reviewed January 2020)
Alba Plumbing were absolutely brilliant. The estimate was clear and accurate. The service was fantastic, the removal of the old bathroom was quick and tidy and the installation of the new bathroom was amazing. Not only that but Alba Plumbing gave us fantastic advice and ideas, were the only plumbers who would give us the en-suite of our dreams in our loft bedroom and never attempted to avoid hard or complex work. No job was impossible or too difficult for Ray, an incredibly hardworking, thoughtful and conscientious plumber who we would happily have back for any further jobs on our property. Thank you Alba Plumbing! (Reviewed December 2019)
Ray did an excellent job. He carefully considered and helped us choose the right boiler for our home and installed it in a highly professional manner. (Reviewed December 2019)
Ray always provides an exceptionally professional service. He is honest and reliable, and does the work at a reasonable cost, to his best ability, to a high standard of workmanship. (Reviewed December 2019)