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Overall Customer Rating
5 Yardley Drive
N/A miles from your postcode
Computer Sales/Support/Repairs, Web Design/Internet Services
Based on 44 reviews
Having called the firm & checked terms of business (which was arduous) we agreed a date and time only for Alan Howarth to say that he couldn't confirm that he'd arrive on time. When asked why, he said, 'I can't be bothered with this....' and hung up!!!!!!
Appalling service from someone who clearly needs to develop his customer care skills.
I have since found someone far more suitable.
Alan Howarth has replied: After the customer asked many questions about my terms we agreed on a date and time and I said I would endeavour to get there on or around that time. I explained that if earlier calls took longer than expected it may be a bit later but I would ring if that was the case. The customer was insistent that I should get there exactly on time but as I couldn't guarantee that I ended the call in some frustration. My hundreds of other customers have no problem with this approach and most of the time I get there on time anyway. (Reviewed February 2018)
I have used Alan's computer service for a few years and always find his work excellent. He is very knowledgeable and he has a warm and friendly disposition. He always finds solutions to my computer problems and I would not hesitate to recommend him to anyone in the area. (Reviewed November 2016)
Alan is polite and helpful. He has fixed a few computer issues for us and installed some suitable, free software. He doesn't waste time and charges a very reasonable price. He will be upfront and tell you if he can't fix an issue but will give advice on where else to go to get help. We will certainly use him again if the need arises. (Reviewed November 2016)
I have used Alan's services on two occasions. I have found him to be responsive and knowledgeable. He has been personable and has found solutions to my problems. (Reviewed November 2016)
Alan has many years experience in IT/computing and is always able to solve most problems you throw at him.
As a Northampton resident he's usually available at short notice, often an important requirement when your PC issues arise.
Has a quiet but very methodical approach to his work.
(Reviewed November 2016)
Alan advised me on purchase of a new laptop, but he has been providing support to my husband's computer for several years now and is always reliable and trustworthy. (Reviewed November 2016)
GOOD SERVICE. POLITE AND PUNCTUAL.VALUE FOR MONEY. (Reviewed November 2016)
Alan ALWAYS has the answer to any problem that I have. Does the job efficiently. (Reviewed November 2016)
Professional and proficient. Keeps to agreed appointment times and meets expected goals. Delivers required results. (Reviewed November 2016)
Alan solved any problems we had by using his knowledge
in quiet concentrated work. Further work required taking the computer away and returning it a few days later,
Excellent service. (Reviewed November 2016)
We've known Alan for many years. He has dealt with our various computer issues promptly and efficiently and has always been a pleasure to deal with. (Reviewed November 2016)
Always gets back to you. I have used this service twice and feel very happy regarding the resolution and trust . (Reviewed November 2016)
Alan is helpful and rectifys the problem as soon as he can!!R (Reviewed November 2016)
Alan is so very knowledgeable, he has always been able to fix a problem I have had with my computer. When I needed a work laptop he set the whole thing up for me and gave me some suggestions about better protection against virus's and he also gave me suggestions about e-mails etc.
He has always provided an excellent service, that is why we call on him time and time again if we have a problem. He always provides an excellent service and we would recommend him to anyone, he will always sort the problem out whatever it is. (Reviewed November 2016)
EXCELLENT (Reviewed November 2016)
Alan provides a timely and cost effective service with an excellent attitude to customers (Reviewed November 2016)
First class service at great rates. (Reviewed November 2016)
I have used Alan for many years to support me with Computer problems / advice. He built my current Computer to my spec and installed it.. Excellent inter personal skills combined with the ability to discuss and analyse your needs prior to advising on the type of Computer / programme you require - for the use you need it for - a must..... to achieve user satisfaction !! Excellent Service. (Reviewed November 2016)
A very polite and efficient service. Alan is very helpful and efficient. (Reviewed November 2016)
Has always satisfied (Reviewed November 2016)
I have used Alan to repair my laptop and sort out a problem with the desk top. I was pleased both times. (Reviewed November 2016)
Excellent. I thought I'd lost everything. I couldn't even start the computer. Who do you turn to. My experience with High Street traders was impersonanable but once I'd contacted Alan Howarth everything was easy. Due to parts needed he had to take my computer away but when he delivers it back, I asked him to service my wife's computer. All done with a great service at an acceptable price. Job done! (Reviewed November 2016)
Prompt. Attention to detail. (Reviewed November 2016)
Very good. (Reviewed November 2016)
VERY GOOD, DEDICATED TO HIS WORK AND GIVING YOU A GOOD JOB AT A GOOD RATE, HE ALSO GIVES YOU GOOD ADVICE AFTER HE HAS DONE YOUR REPAIR, (Reviewed November 2016)
Mr Howarth responded to my request for help very rapidly. The problem could not be sorted out immediately, but the laptop had been reprogrammed within a very few days. I cannot praise him highly enough. (Reviewed November 2016)
As per normal, when one has a problem with a buisiness computer, you need get it fixed as soon as possible. I called Alan to arrange urgent repairs, as usual, he managed to fit me in very quickly, within 24 hours!
I have been using Alan's services for several years, he always arrives promptly with a smile on his face and gets down to solving my IT problems. He advises me on all aspects of the IT part of my business, which has enabled me to keep moving forward, incorporating new technology at a reasonable cost.
Since using Alan Howarth's services I have been able keep my IT expenditure below budget year on year.
(Reviewed November 2016)
Prepared to come out at short notice, always very helpful. (Reviewed November 2016)
Alan always comes out as quickly as possible when we have a problem with our computers - often within hours. He has always resolved any computing issues we have promptly and efficiently. (Reviewed November 2016)
excellent service each time we have used alan (Reviewed November 2016)
Have used Alan on a number of occasions and have also found the level of his service to be most professional. Would have no hesitation in recommending him. (Reviewed September 2016)
Fast, thorough, professional advice and repair. I would definitely recommend and use again for any computer problems. (Reviewed June 2016)
On time and friendly service (Reviewed December 2015)
Very promp (same day as phone call), pleasant, excellent service. (Reviewed October 2015)
Excellent service. Really knows his job. (Reviewed May 2015)
Excellent service and value for money (Reviewed May 2015)
Trustworthy, knowledgeable, reliable and tidy. I recommend Alan unreservedly. (Reviewed February 2015)
I would have no hesitation in recommending Alan Howarth as a computer doctor. (Reviewed January 2015)
Good Quick Service (Reviewed January 2015)