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Overall Customer Rating
28 Sywell Road
N/A miles from your postcode
Bathroom Design & Installation, Gas Engineers/Servicing, Heating Engineer, Heating Services, Kitchens - Design/Installation, Plumbers / Plumbing
Based on 43 reviews
Quick, efficient and tidy, very pleased (Reviewed December 2017)
I contacted Dave Spooner to quote for a new boiler he agreed to come out on Friday from 2pm onwards, but he did not show up, not even a phone call. Very poor. I am currently in a wheelchair and housebound so I would not have been out. I would not recommend him to anyone. If someone can't show up then they do not deserve to have the job.
--------------------------- Traders Response------We sincerely apologise for this. Due to an administrative error, the appointment had been entered into the diary incorrectly. We always attend appointments scheduled and would always contact a customer to advise if we were running late and regret on this occasion that this did not happen due to our administration error. I would like to clarify that we do not charge for quotations and therefore there was no financial loss to the complainant. The person who made the complaint never contacted us in the first instance to voice their unhappiness or indeed let us know that we were meant to have turned up, had they have done so we would have been able to rectify this regrettable administration error and there would have been no need to immediately place negative feedback.
(Reviewed October 2017)
Very good professional (Reviewed February 2017)
Excellent service for a new boiler and re-location. (Reviewed September 2016)
We were very please with the service (Reviewed February 2016)
Very polite clean workman. Would use him again. Fitted a new boiler and radiators. (Reviewed December 2015)
Plumber turned up on time. Did the work to a very high standard. I'm very pleased with what he did. (Reviewed October 2015)
Dave is an experienced, keen and willing tradesman. Unfortunately (and he agrees) he is unable to say "No" to others and as a result following a phone call he frequently left our job early to do other work. He estimated our CH installation would take two days (v unlikely) and in total after returning to reinstall a 'Bristan' shower correctly having installed the controls the wrong way around he made a total of 8 visits made up of half days and some times just three hours. The workmanship and installation is good but as this was the first stage of a major home refurb (flooring, carpets, decorating etc) it was a 'challenge'' to get a clear timeline and not lose other tradesmen. It would not be fair to others to recommend Dave based on the above but with more focus and a reappraisal of how he operates Dave could be a major success in this area.
I am a little disappointed to read Mr Rs review. I am an experienced tradesman, working as a single man company and I have worked in this industry for over 25 years. As such I have many satisfied clients who are in constant contact with me as they know that I provide them with honest and reliable service. Due to this reason I am very busy and I am often contacted with urgent jobs which I endeavour to carry out so as I like to keep everybody happy!
I am pleased to note that on the whole Mr R was happy with the service provided and the quality of workmanship, which is NEVER an issue with me. He was aware of the reasoning behind the shower controls being installed the wrong way round and he agreed to the shower being installed the wrong way round following the explanations given. He then decided that he wanted the shower pipework altered which I was happy to undertake. Delays were incurred due to the timing of holidays on both mine and Mr Rs part. To be fair it did take longer than anticipated and the fact that holidays intervened meant that I couldnt get into finish the job until he got back from holiday.
(Reviewed September 2015)
Excellent service all completed on time. (Reviewed August 2015)
Excellent service (Reviewed May 2015)
Excellent customer service and advice. Turned up on the day stripped out the old system, installed an A rated Combi. Work completed in the time. All rubbish removed. Very pleased with A Sure Heat Ltd. (Reviewed January 2015)
Very efficient service quick and no fuss. Done in a day. (Reviewed January 2015)
Excellent service - great job. Very professional. (Reviewed January 2015)
Mr Sooner fitted a new boiler for me. I had no problems with his work. Much better than British Gas I will be using A Sure Heat for annual servicing. (Reviewed January 2015)
Courteous, friendly and efficient service. (Reviewed January 2015)
A Sure Heat Ltd contacted me to remind me the service for the gas was due, arranged the visit to the tenant and carried out the work promtly. (Reviewed January 2015)
Excellent immediate service, V reasonably priced will use again (Reviewed January 2015)
The work carried out was great and the price was very fair. Will definitely use again!
Only negative was had to chase multitude times for booking, but more than happy.
We are pleased to hear that you were happy with the service provided. We apologise for the short delay in returning to repair the fault. We always endeavour to undertake repairs as quickly and efficiently as possible and to keep you informed of progress etc, however, sometimes with particular ordered parts they can take longer to arrive than others. Thank you for bringing this to our attention - your comments will be used to help us to improve our service further.
(Reviewed January 2015)
He was able to deal with our boiler replacement as a priority, completed the job quickly and worked cleanly and efficiently to our complete satisfaction. (Reviewed January 2015)
I have already recommended David to both friends and family. (Reviewed January 2015)
Quick response and reliable. (Reviewed December 2014)
Very pleased with work carried out. Highly recommended. (Reviewed December 2014)
Prompt, courteous and efficient service. Highly recommended. (Reviewed December 2014)
David Spooner is very competent,open & knowledgeable in his business, providing info of choice of deciding to the customer. Recommended (Reviewed October 2014)