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Overall Customer Rating
12 Ellen Gardens
N/A miles from your postcode
Drains / Drainage Services, Plumbers / Plumbing
Based on 50 reviews
Friendly Helpful service everything explained as work progressed good value for money (Reviewed May 2023)
Extremely efficient and thorough, exploring all avenues of possibility until problem located and dealt with. (Reviewed May 2023)
Good prompt service. Work carried out to a high standard. Area left clean and in full working order. I recommend them and will certainly call upon them again if I have further plumbing needs. (Reviewed May 2023)
Full drain survey prior to building works next door and follow up check survey. (Reviewed May 2023)
Very friendly very professional exceptional service highly recommend (Reviewed March 2023)
Alan and his team have been brilliant, quick with quoting and keeping me updated. He and his team delivered a professional and high quality service replacing our water supply line. The quality of workmanship both outside and inside the property was high and you would not know we had work done in the first place. Would thoroughly reccomend. (Reviewed March 2023)
Prompt arrival, friendly, clean, got straight to work after a short appraisal of issue. Gave advice on future prevention. (Reviewed March 2023)
Cannot fault Alan's work attitude, or the team's, they all worked extremely hard. Not only did they fix the original problem but solved another caused by us! Thanks to them all, we'll recommend you anytime! (Reviewed February 2023)
Alan arrived promptly.
Excellent work and gave very useful advice.
Would definitely recommend.
(Reviewed February 2023)
Ist Porter Call responded quickly and carried out high quality work to fix a complex leak problem under the kitchen, and were thorough and systematic in finding and solving all the issues. They also sealed off all kitchen units and surfaces with plastic sheeting to protect everything from the drilling dust, and sealed the kitchen from the rest of the house. In addition, before they left we were given a full explanation of the work done plus photos. Very highly recommend.
(Reviewed February 2023)
I called Alan at 10am on Monday, he answered the phone direct and answered any questions regarding the blocked drains. Within 2 hours he was onsite with his full rig ready to go to work. Alan was very thorough and methodical and explained the potential cause and suggested any preventative maintenance. I had previously had Dynarod out a few weeks previous for the same fault. Dynarod cleared the blockage and left with 10-15mins, Alan spent 2.5 hours jetting and descaling each drain onsite to ensure the fault didn't return. Alan is local to our site and it was great to have a genuine hard working tradesman to call on. Someone I will certainly use again in the future. (Reviewed February 2023)
Alan did a fantastic job, would highly recommend and will definitely use again. A real friendly nice guy who was extremely thorough. (Reviewed February 2023)
Very pleased. Very friendly and informative operator. No fuss just thorough workmanship. If necessary will use again. (Reviewed January 2023)
1st Porter Call were recommended to us. Alan was very quick in responding to our enquiry and visited shortly afterwards. He was able to locate possible entry points to the property from an old disused drain, which we were unaware of, with further investigation with his drain camera He was able to share with us his past knowledge & experience in investigating rodents issues. Even with the nature of his job, Alan worked very tidily and looked after his equipment & was very thorough with his investigations. We believe we have resolved the issue of rodents accessing our property, with Alans help & knowledge. (Reviewed January 2023)
Amazing. Professional, on time and follow up above and beyond the call of duty. (Reviewed January 2023)
Excellent service, workmanship combined with years of knowledge. Highly recommended!! (Reviewed December 2022)
Called Alan in the morning, he came out later that day. Had a problem with foul smelling puddle on the drive which turned out to be due to the neighbours drain being blocked. Drain cleared immediately and my drive disinfected. Fast and efficient service. Would not hesitate to call again if I had a problem. (Reviewed December 2022)
I called 1st Porter Call for my kitchen sink. Alan, a wonderful kind man, quickly got back to me and arranged a time which was convenient for me. He is so kind and very professional in his job. He exactly knows what he is doing. He sorted the drain blockage very quickly. Highly recommend him to all. Thank you Alan for being so kind and your excellent customer service. My kitchen sink is up and running now. (Reviewed December 2022)
Very professional expert service. Knew how to solve the issues we were having. Would recommend. (Reviewed December 2022)
Excellent service. Came out almost immediately and quickly fixed the issue. Highly recommend. (Reviewed November 2022)
Excellent service in resolving our blocked drain. Alan responded promptly to my call and made me aware of his rate per hour and likely cost for my job before attending. Alan arrived when promised and quickly identified the source of the problem which was actually off my property. He explained what he was doing and resolved the issue quickly within the expected time. He also contacted Southern Water to make them aware of the risk of further issues. He was absolutely professional throughout and left the property clean and tidy. I was delighted with Alan's service. He was a pleasure to do business with and I would recommend him without reservation.
(Reviewed November 2022)
Very good service, arrived in time. Professional and friendly. (Reviewed October 2022)
Great service and customer relations. Clearly puts himself in the customer's shoes. Rang me to inform me running 10 min late. Provided a lot of useful information which is gold dust if you know nothing about drains, soakways, wastewater etc. Clean and methodical. Kept to quote. Cannot be better really. (Reviewed October 2022)
Always arrives as arranged. Work carried out and fully explained. Working area put back as was. Very friendly service. (Reviewed October 2022)
Excellent, went beyond what was necessary. Explained and showed me everything that was a problem. Lovely man. (Reviewed October 2022)
Excellent service, arrived at agreed time and kept me fully informed of work progress. Was tidy and fully cleared all work mess prior to leaving. (Reviewed September 2022)
Excellent quality! Allen Porter exceeds expectation. The job at hand, a blocked outdoor drain, repeat offender in my student home. Many "landlord callouts" had been tasted to treat the tyranny; I have seen an escalade of experience put forth. None fit for purpose. Until now. Until, Allen Porter set to solve the problem. Equipped with the tools for the job Allen proved his expertise. He should have been my 1st Porter Call. (Reviewed September 2022)
Very good and I would use 1st Porter Call again with no question. (Reviewed August 2022)
Great experience with Alan Porter. I left a message for him about a blocked drain and he phoned me back within an hour. Blockage dealt with quickly with some advice that I have a drain that is damaged.
Great knowledge and friendly person to deal with. (Reviewed June 2022)
My drain was unblocked efficiently and Alan was very courteous and helpful. I would certainly recommend him to others. (Reviewed June 2022)
A job well done (Reviewed June 2022)
This was fantastic work carried out by 1st Porter Call. I would highly recommend these to anyone in need of a plumber (Reviewed May 2022)
Excellent, Alan and his company 1st Porter Call was recommended to me and certainly didn't disappoint; I would recommend his work with confidence and would personally use again. (Reviewed May 2022)
Excellent customer service, very clearly explained the issue and how to prevent future issues occurring. (Reviewed May 2022)
Very helpful and friendly:) (Reviewed April 2022)
As always, Alan answered my call immediately and was with me in a couple of hours after finishing a job he was on. Used a high pressure water jet to clear blocked drain. Excellent service in record time. (Reviewed April 2022)
1st Porter Call plumbing & drains attended to site within 30 minutes of receiving our call. Quickly ascertained what the issue was, gathered parts and all fixed within 2 hours. Polite, professional and competitive rates, definitely recommend to call in an emergency. Thank you. (Reviewed April 2022)
Very professional job. (Reviewed March 2022)
Great service, friendly, honest and reliable, very professional. Also extremely knowledgeable about all aspects. Very pleased and impressed with the service provided. Would 100% recommend. (Reviewed March 2022)
My name is Connor and I have recently received Alan and Paul's plumbing services (1st Porter Calls) and writing this review as a very happy man as he has fixed (not taking long either) severe flooding in multiple rooms of my flat, including my shower. Sewage water was coming out of the showers and toilets due to poor drainpipe installations and thus, main drain blockages!
I write this review to commend the diligent, and professional work he has supplied to myself and my four flat mates I am currently living with. He was kind, knowledgeable and a true gentleman.
Whatever your plumbing issue may be, 1st Porter Calls is the company to call! I would be in no hesitation to be in contact with Alan and Paul again and I am thrilled to have a functional plumbing system.
(Reviewed March 2022)
Very quick service. Clean, tidy and professional worker.
Repaired water pipe in a very difficult location. Others declined to do it. Mr Porter just got on with it and did it. Extremely tidy and professional. Would definitely use this company again. (Reviewed March 2022)
I telephoned and left a message. A speedy return call.
Out within the hour. Very polite, clean, professional service.
Top quality equipment and fairly priced. Highly recommended. (Reviewed March 2022)
Alan was very thorough and insisted on getting to the root cause of the issue rather just doing a quick easy fix. (Reviewed March 2022)
Alan is a very professional person who knows what he's doing always manages to find the problem and fix it. I've used him on many different occasions and he always manages to provide a five star service. (Reviewed March 2022)
The level of service we received was always excellent (Reviewed March 2022)
Flat with heating not working. Alan at 1st Porter Call diagnosed the issues on a faulty immersion heater from photos and ordered the parts the next day. Within a week, over New Year and in lockdown 1st Porter had safely and securely replaced the immersion heaters on hot water cylinder and drained it down (heavily scaled). (Reviewed March 2022)
Couldn't fault the service. The toilet was a Sunday callout but dealt with quickly and cleanly.
The tap was given the same concern even though a much smaller job. (Reviewed March 2022)
Efficient and reliable service. Alan conducted the CCTV drainage survey promptly and rang me with the results on the day, taking the time to explain his findings clearly. The report and CCTV footage were sent through the next day. (Reviewed March 2022)
This contractor is reliable, conscientious & perseveres until the job is resolved. Always punctual & polite, no job is too small. Highly recommend this contractor for any plumbing or drainage work. (Reviewed March 2022)