If a solution to a customer complaint cannot be found then the Trading Standards Service may offer to mediate between the two parties.
Our businesses have all made a commitment to trading in a fair, honest and legal manner with customer friendly service as a priority. We appreciate your comments about our businesses and would ask that you leave any feedback about the products or service you received, good or bad, using the ‘Rate a Business’ tool; all feedback received is monitored by the local authority responsible for managing the businesses’ membership.
However we appreciate that very occasionally things may go wrong and your experience may give rise to a complaint. The ‘Make a Complaint’ form should be used in the instance that you feel a member businesses has breached the terms and conditions of the Buy With Confidence Scheme and you wish to make the managing authority aware.
If you require individual civil advice about your contract with a member business please contact the Citizens Advice Consumer Helpline on 0808 223 1133 – your enquiry can be viewed by trading standards.
In the event of an unresolved dispute mediation offered through the Buy With Confidence scheme may be available to you.
If the business you have used is claiming to be accredited to a trade association or certification scheme on their profile page you can find out more information about the services and support available to you from their websites listed here: