In response to concerns about ‘rogue traders’ which are often highlighted in the media, a partnership of Local Authority Trading Standards Services have taken a ground-breaking step by putting together the Buy With Confidence Scheme. The scheme provides consumers with a list of local businesses which have given their commitment to trading fairly. Every business listed has undergone a series of detailed checks before being approved as a member of the scheme.
Buy With Confidence +Care is an extension of Buy with Confidence scheme into the care sector. Buy With Confidence +Care is run through the cooperation of Adult Social Services Departments with Trading Standards Services. We consider that partnership between Adult Social Services and Trading Standards has the right expertise and motivation to offer a scheme which offers genuine benefits to consumers and businesses. Accordingly, the Buy With Confidence +Care scheme is administered by local authority Adult Social Services directly, and is not outsourced.
In order to become a Buy With Confidence +Care member, a business must first apply or be recommended to join the scheme and must then pass a set of tailored background checks. Membership of the scheme is not given lightly – amongst other checks, each applicant will have their complaints history and care management reviewed and will receive a visit from both Adult Social Services and Trading Standards. Good references are required from previous customers and applicants must agree to abide by the scheme’s code of conduct, which requires them to follow the letter and spirit of the law. Care Quality Commission (CQC) registration will also be required depending on the care services being delivered.
Only if all the scheme requirements are met, will a business be granted membership, and their conduct will continue to be monitored thereafter. We cannot promise that Buy With Confidence +Care members’ work will be perfect every time, but you can expect any problems to be dealt with fairly by the business, and you can turn to Adult Social Services for advice in the event of an unresolved issue.
All prospective members are thoroughly vetted by Adult Social Services and Trading Standards staff before being invited to join the scheme. The performance of members of the scheme is continuously monitored via the Local Authority Social Services Department and through customer feedback submitted directly to us. In the event that concerns are raised about a member we take appropriate action and if necessary will remove them from the scheme.