Buy With Confidence members are not permitted to cold call at a consumer’s home (including by telephone) but are permitted to advertise using leaflets, mail shots etc.
However there are specific requirements if you make contracts to supply goods or provide services while you are at the customer’s home. These apply whether you are invited or not.
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
A full copy of these Regulations is available at legislation.gov.uk
Guidance for businesses on these Regulations is available on the Trading Standards Institute website
The format of the cancellation notice is set out in the Regulations and must be reproduced exactly as shown.
It can be difficult to decide whether your business needs to comply with the requirement to give a cancellation notice and if you fail to issue a notice when the law requires you to, it may prevent you from pursuing payment. We will provide you with advice, please make sure that you explain exactly how your business makes this type of contract.
You should also be aware that failure to comply with this requirement is a criminal offence.