How Does It Work?
Scheme members may be given customer feedback forms, and if they are, these should be made available to their customers. We encourage customers to provide reviews of our members using the feedback forms and then return them directly to us, or to provide feedback to us via the BWC website. We check the reviews we receive to satisfy ourselves the comments are genuine and will then publish them on the website.
Feedback that is entered electronically via the website is not automatically uploaded; it first requires review by the administed authority that manages the business in questions membership. As with the feedback cards, anonymous feedback will not be published and we will take appropriate steps to verify the authenticity of the feedback we receive.
The overwhelming majority of feedback we receive is very positive but in the unlikely event a customer has problems with one of our members it is important we know about it. Please be aware that inappropriate or offensive comments made as part of reviews could be defamatory and will not be published; neither will we publish anonymous feedback.
However, this is not to say that negative feedback will not be published. As reviews are based on a customer’s opinion rather than a legal interpretation of whether a business acted correctly/within the law, they will be put live and remain so unless they are offensive, legally defamatory or are provably and substantially factually innacurate (with the onus being on the business to prove they are innacurate).
What If There Is No Feedback Listed For A Business?
While all Local Authorities that run Buy With Confidence will verify and publish feedback entered by customers into the website, not all areas currently upload feedback recieved via physical cards. You can contact your administering authority to confirm how they are currently handling feedback cards. If there is no Feedback listed it means either physical feedback cards are not being uploaded or that no feedback has been received about the business. Please note that Buy With Confidence is primarily a Trading Standards vetting and monitoring scheme. Customer feedback is provided for extra information and monitoring purposes only.