If a solution to a customer complaint cannot be found then the Adult Social Service Department may offer to mediate between the two parties.
Our businesses have all made a commitment to trading in a fair, honest and legal manner with customer friendly service as a priority. We appreciate your comments about our businesses and would ask that you leave any feedback about the service you received, good or bad, using the ‘Rate a Business’ tool; all feedback received is monitored by the local authority responsible for managing the businesses’ membership.
However we appreciate that very occasionally things may go wrong and your experience may give rise to a complaint. The ‘Make a Complaint’ form should be used in the instance that you feel a member businesses has breached the terms and conditions of the Buy With Confidence +Care Scheme and you wish to make the managing authority aware.
If you require individual advice about your contract with a member business please contact your Local Authority Adult Social Services Department:
If you are paying for your own care, you can contact the Local Government Ombudsman. The Care Quality Commission regulates and inspects these services:
The Care Quality Commission (CQC), City Gate, Gallow Gate,Newcastle-upon-Tyne, NE1 4PA, Tel: 03000 61 61 61